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“needs bigger rooms” 3 of 5 stars
Review of BEST WESTERN PLUS Dallas Hotel & Conference Center

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BEST WESTERN PLUS Dallas Hotel & Conference Center
3.0 of 5 Hotel   |   8051 LBJ Fwy, Dallas, TX 75251   |  
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Ranked #102 of 190 Hotels in Dallas
New Boston, Texas
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“needs bigger rooms”
3 of 5 stars Reviewed July 25, 2012

the rooms are very small you can't get lugage cart in room and walk around it.The elevators are the same hard to get cart in it as well. the bed was very comfortable and the breakfast was wonderful the bathroom verry tiny ,pedestal sink ,no counter top for your stuff ,shower works well, micro-frig,coffee pot and blow dryer all work well.was clean.the exercise room still has a sign on door the air conditioner does not work.wi-fi was good.I probably would not stay again because of the size of the rooms

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Atlanta
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2012

This is an older hotel but the rooms and facilities have been updated and are clean and nice. The staff was very nice as well. Daily breakfast was above average. No HD TV. I do not work-out but noticed the exercise room was closed. I stayed on business and would not hesitate to do so again at these rates.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 9, 2012

We were taking a quick getaway trip to see our kids in the Dallas-Ft. Worth area and stayed at this location 2 nights. Room is very small, but adequate for our needs - I wouldn't stay here with a family of four, though. Very clean, great water pressure and shower head in the bathroom - also very tiny but ok for us. Breakfast may have been the best part - tasty fresh food was served, and there was a wide variety.
My only drawback was that the AC was out in the exercise room, and I wasn't willing to try it in the summertime. I feel sure they got back on soon after we left, and I wouldn't hold that against them.
Overall, we had a better than average stay.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 23, 2012

I booked via priceline and wound up with a smoking room. I was switched to a non-smoking room for the 2nd night. The desk clerk was VERY personable and accommodating. Free breakfast, parking and WiFi. My room came with a microwave and mini-fridge.

My room was tiny...could barely get the luggage cart through. Older hotel in dire need of an update. Location was central but somewhat noisy from the highway. None of the ice machines worked. AC in the Texas heat couldn't keep up. Hard to sleep in with the doors slamming in the morning.

Just OK for the price I paid {$62}.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at BEST WESTERN PLUS Dallas Hotel & Conference Center, responded to this review, June 25, 2012
Dear Traveler,

Thank you for your review. We're sorry that we didn't measure up during your recent visit and hope you might give us another chance to show you what a great hotel and great value we are.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walters, ok
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 21, 2012

I have stayed here 4 times in the last year or so andI have found it to be very clean and comfortable. The staff is very helpful, the breakfast is good and the price is very reasonable.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 16, 2012

We stayed here from May 26th to the 31st. Both my husband and I were pleasantly surprised and found the hotel to be a great choice. After reading the last review its clear to me that some people can never be pleased. We had no issues checking in, front desk person was very friendly and he even suggested that switching rooms would not be an issue if were we unhappy with what was given. We also had a pool view room and found it to be spotless. The rooms are a little smaller but had everything we needed and had a nice cozy feel to it. Our air conditioner was not noisy at all and the bed was very comfortable to sleep in. I would have liked to have a little more bathroom counter space and a better hairdryer.

The breakfast was fantastic especially since it's included in the cost. Served hot and lots of options. The hotel is in an excellent location to go anywhere. My only real complaint was that there was no safety deposit boxes available during our entire stay and when I did ask assistance once it didn't seem like the person was very knowledgable about the attractions in the area.

If you are looking for a nice, clean place to stay in Dallas at an affordable rate you will not be disappointed in this hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, Colorado
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 5, 2012

I have stayed at Best Westerns before and have had great rooms. So we thought that a Best Western PLUS would be even better. It wasn't. We arrived on a Sunday evening. The room was very small. The bed was very uncomfortable. The pillows were the worst pillows I have ever used. I Had read that the hotel was newly renovated. WHEN???? Where??? There was actually a hole in the sheets. The air conditioner was noisy. The drapes are made so that the only thing that closes was the sheers. We had a pool view, so there was lights shining all night that we could not completely block out.

In the small bathroom there was more hair then there should have been when we arrived. There is a sign that says if you choose to take or want to buy the set of sheets they will charge you $60, $20 or $25 for the pillows...why would anyone want them????

The free breakfast was OK. Nothing special. I wish they would ask people with work trailers to not take parking spaces close to doors. We had to park far around the back of the hotel.

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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Guest Relations Manager at BEST WESTERN PLUS Dallas Hotel & Conference Center, responded to this review, June 13, 2012
Dear Traveler,

I'm sorry to hear that we failed to impress during your recent visit. We realize that everyone has different comfort levels when it comes to room space and bed/ pillow firmness, and it sounds like we weren't the right fit for your needs. We have read through and discussed your comments to see how we can improve for future guests and we thank you for taking the time to leave your feedback.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Dallas Hotel & Conference Center

Address: 8051 LBJ Fwy, Dallas, TX 75251
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 190 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Dallas Hotel & Conference Center 3*
Number of rooms: 160
Official Description (provided by the hotel):
ALL NEW Best Western PLUS Dallas Hotel and Conference Center is conveniently located minutes from upscale shopping at the nearby Galleria Mall and a variety of dining choices at "Restaurant Row." Downtown and all the sights are a short drive from this cozy hotel. Enjoy a hearty HOT breakfast at the Garden Cafe, refresh in the outdoor swimming pool, stay fit at the exercise facility, and unwind in our well-stocked Lobby Lounge. Whether traveling on business or pleasure, Best Western PLUS Dallas Hotel and Conference Center will meet all of your needs. ... more   less 
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Also Known As:
Best Western Plus Dallas Hotel Dallas
Best Western Plus Dallas Hotel And Conference Center
Best Western Dallas Hotel
Dallas Wyndham

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