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“Excellent choice !” 5 of 5 stars
Review of Omni Dallas Hotel

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Omni Dallas Hotel
4.5 of 5 Hotel   |   555 S. Lamar, Dallas, TX 75202 (Downtown Dallas)   |  
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Ranked #4 of 192 Hotels in Dallas
Certificate of Excellence 2014
Durango, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent choice !”
5 of 5 stars Reviewed January 21, 2014

Excellent customer service, very comfy beds ! little crowded during the weekend and the valet can take more than 25 min to bring your car...so call from your room before coming down. Great rooms, very clean and quiet. The restaurants at the hotel like Texas Spice and Owners box are just great !..... I also had a treatment at the Mokara Spa, really nice and relaxing..definitely I`ll stay here next time..FOR SURE !

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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English first
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2014

This hotel is the best in Dallas as far as I am concerned. We went last year for my birthday and wow. The concierge was very knowledgeable and we hadn't booked a quality restaurant for dinner to celebrate my birthday. Not only did they give recommendations but they also provided us with a car for the night. It took us to Perry's and picked us up and brought us back. A Mercedes S550. One of the many perks of staying here. The view from our room was amazing and the rest we got in their bed was incredible.

Thank you Omni for making my birthday trip very special. Oh and it was so good, I just booked it again for our Valentine's Day trip. See ya'll in a couple of weeks!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ldakis, Executive Assistant at Omni Dallas Hotel, responded to this review, January 23, 2014
We are happy to hear you had a wonderful birthday stay with us and will certainly share your feedback with our Concierge staff. Thank you for the great review and we will see you on Valentine's Day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest City, United States
1 review
5 of 5 stars Reviewed January 21, 2014

Great Hotel for the price paid. The room was great and had a beautiful view of the city. In room dining was a little over priced. All hotel amenities were great and all the staff were excellent. Would definitely return to this hotel.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas TX
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed January 21, 2014

The hotel itself is very nice, new and pretty. The rooms are great, big wall of glass looking out over the city. The issues we had are likely bad luck but here they are; No Hot Water, the shower was a constant struggle of cold water then blazing hot scalding water. Construction Noise - Right outside our window at 6:50 am they started digging with big heavy equipment. The valets told us it's for a new parking garage. It's on the city side (best view) but until they complete things I'd ask for the other side of the hotel. Valet Delays - We called down and were quoted 20 minutes to bring up our car, seemed like a long time.... it took 45 minutes. They had some big groups checking out and were horribly under-staffed. There was easily 100 people standing and waiting on cars. I brought each of these issues to the attention of the front-desk staff on check out and they were completely indifferent... "The construction is because of the City of Dallas, not us... (who knows the truth?) "Our hot water system is per floor and is state of the art (but yet ours didn't work) "We didn't expect this big group all checking out today (all hotels know their checkin/out... and staff for it). There was no offer to fix anything, discount anything, no acceptance of an issue.... Did I mention the puke all over the lobby restroom floor (stall, sink... seriously). I would say the hotel had a bad night (and morning) but there's no excuse for not taking ownership of issues and at least acting like you are sorry and care. One last suggestion.. don't build a spa without a steam room.... Not a big deal but silly not to include it.

Room Tip: Get a room that does not face the front of the hotel (city view) where they start construction at 6...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 21, 2014

Our room exceeded our expectations, the room was clean and newly remodeled with all of the latest technology including auto power shut down when not in room. The staff was very accommodating and friendly.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2014

Hard to say anything bad about this hotel. Room is great with TV in mirror in bath and automatic floor lighting at night. Restaurants were very good and service was outstanding from the valet parking on arrival to the concierge.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
65 reviews 65 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 21, 2014

I agree with the other posters about how nice this hotel is. Great hospitality, lovely rooms, nice amenities. My only negative was the construction in front of the hotel. If you want the view of the City, you have to listen to the construction noise. I didn't mind it so much on the day of arrival, but they started at 7:30 on Saturday morning. If sleeping late is important to you, you might want to ask to be on the back side. I understand that the construction is necessary, but just thought that I should add that info for those of you planning a visit soon. The light show on the hotel's exterior is beautiful. That is the only bad thing about staying there, you can't watch it. Overall, it was a great experience. I would definitely return again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Dallas Hotel

Address: 555 S. Lamar, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 192 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Omni Dallas Hotel 4.5*
Number of rooms: 1001
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