" A vision of W Hotels" is the tagline used to describe this hotel brand. Accurate, if their vision is of mismanagement and ineptitude. This hotel did not have a reliable air-conditioning system during much of our 5 week stay in June; this frequently resulted in rooms that were 90 degrees with no air circulation (windows do not open). Several members of our group were told they had to change rooms upon returning from work at 11PM on Sunday night. Rooms with a "Do Not Disturb" sign were regularly entered; on at least one occasion to remove a microwave (and not replace it) for no apparent reason. Hot water was not available on several occasions. Power was shut off completely one afternoon; the only advance notice was taped to elevator doors, rather that placed under room doors. One of our group's rental cars was "booted" in the parking lot even though registered to stay another 2 weeks. An additional charge to my credit card appeared days after checking out and paying in full. A call to the Aloft confirmed that this was their error and they promised to credit my card immediately; a week has passed and nothing has been done. These are only a few examples. My colleagues and I are frequent travelers; we agree that we have never stayed in a more poorly run property. The only thing I can recommend in their housekeeping staff, who did an excellent job of maintaining this dismally renovated old warehouse. It must be that "vision" thing: bravely furnished with cheerfully insubstantial plastic and vinyl, with exposed and rustically lathed concrete ceilings and not a padded floor the entire building. Stay for no more than 1 night and hope you don't experience what we constantly endured for 5 weeks. The Magnolia and the lovely Adolphus are only 2 or 3 blocks away; stay there instead.
- Official Description (provided by the hotel):
- The Aloft Dallas Downtown is a vibrant, loft-inspired hotel, conveniently located near City Hall, the Dallas Convention Center, American Airlines Center, and Arts District. ... more less
- Reservation Options:
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- Also Known As:
- Aloft Dallas Downtown Hotel Dallas