Our group was in town for a volleyball tournament. We rented out almost 1/2 of this establishment's rooms (had about 40+ families). Instead of being welcomed at the front desk, we were greeted with a list of rules that we were to follow and threatened to be removed from our room with no refund if there was any issue. The front desk clerk, Brandon, came across as condescending and rude. I felt like he would have rather we had stayed just about anywhere else. We were required to sign a form saying that our children were to be in their rooms by 10 pm and that they were to never go barefoot. While I certainly understand that a hotel would want to protect the environment for its other guests, the way this is presented is just plain rude. There are a LOT of places to choose to stay in the Dallas area.
The rooms were clean and spacious. Beds were quite hard, but not uncomfortable. Our room had a strange walk in, tile shower which was super small. I am a thin person and I felt crowded and claustrophobic. Most worrisome was how slippery the floor of this shower is. If I were this hotel, I would correct this ASAP before someone has a bad fall.
The free breakfast was great and they had it set up early for us which was extremely helpful. The morning desk staff was very pleasant as was every housekeeping and maintenance person I came in contact with.
- Official Description (provided by the hotel):
- New North Dallas Hotel at PrestonAs you step into the upscale lobby of the Holiday Inn Express® North Dallas at Preston hotel, you'll be greeted with modern comforts while enjoying an excellent location that places you near the vibrant heart of downtown. We're in close proximity to businesses like Interstate Batteries, Alon USA, Texas Instruments, Raytheon, State Farm, FedEx, Medical City and Cooper Aerobics.Love Field Airport (DAL) is just a short distance away, too.Business travelers staying at this Dallas hotel's Galleria property can use the Business Center or utilize the 3,000-sq-ft ballroom..Love Field Airport (DAL) is just a short distance away, too.While exploring the Dallas area, the hotel guests appreciate our proximity to attractions like American Airlines Center. You can also easily catch a Rangers' or Cowboys' game. Take the time to visit the Dallas West End, a bustling dining and entertainment district, and after exploring this historic area, experience the fascinating world of Dallas World Aquarium. If you're looking for Dallas hotels near the Galleria Mall, we're just one mile from this upscale shopping haven.Visitors to the Dallas area appreciate our hotel's free high-speed, wireless Internet access, as well as the delicious, complimentary hot breakfast we serve daily. Take a dip in our indoor pool. Begin planning your Dallas getaway today! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Dallas (Galleria Area)