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“Not very welcoming” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Dallas (Galleria Area)

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Holiday Inn Express Hotel & Suites Dallas (Galleria Area)
2.5 of 5 Hotel   |   6055 LBJ Freeway, Dallas, TX 75240   |  
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Ranked #23 of 187 hotels in Dallas
Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Not very welcoming”
3 of 5 stars Reviewed February 11, 2013

Our group was in town for a volleyball tournament. We rented out almost 1/2 of this establishment's rooms (had about 40+ families). Instead of being welcomed at the front desk, we were greeted with a list of rules that we were to follow and threatened to be removed from our room with no refund if there was any issue. The front desk clerk, Brandon, came across as condescending and rude. I felt like he would have rather we had stayed just about anywhere else. We were required to sign a form saying that our children were to be in their rooms by 10 pm and that they were to never go barefoot. While I certainly understand that a hotel would want to protect the environment for its other guests, the way this is presented is just plain rude. There are a LOT of places to choose to stay in the Dallas area.

The rooms were clean and spacious. Beds were quite hard, but not uncomfortable. Our room had a strange walk in, tile shower which was super small. I am a thin person and I felt crowded and claustrophobic. Most worrisome was how slippery the floor of this shower is. If I were this hotel, I would correct this ASAP before someone has a bad fall.

The free breakfast was great and they had it set up early for us which was extremely helpful. The morning desk staff was very pleasant as was every housekeeping and maintenance person I came in contact with.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiedallas, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review, February 24, 2013
Dear Rach98N,

I want to take a minute and say thank you for providing your feedback on TripAdvisor. We value each and every comment.

I would also like to apologize to you for the way the Good Neighbor Policy was approached. It is not meant to be presented in a negative light. We try our best to protect not only our guests but other patrons of the hotel as well.

I have gone ahead and passed your comment onto the appropriate parties and I am confident we will try better in the future to ensure each guest is made to feel welcome.

Sincerely,

Lisa Morakabian
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97 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Lampasas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2013

So I read a lot of reviews prior to booking this hotel and my expectations were much higher than what occurred. I also thought the negative reviews were minor things that were just from someone's perspective. But in our case, those little negative things did make a disappointment.

The pros were: it was clean and the staff seemed very friendly. The breakfast was good.
Cons: the construction right in front of the hotel was a nuisance to get in and out of.
The indoor pool was not heated,as I was told when I called the hotel, it was very cold. And then the hot tub was too hot. We saw several families get very disappointed, going from the pool to the hot tub and vice versa. Out of all the hotels I have stayed at, I have never been to one where the temperature settings were so off. It was a huge disappointment, especially when you want to relax after a long day. So basically, you either froze to death in the pool or died of heat stroke in the hot tub!
Also, the beds were a little too hard. The bathroom sink was very high and with a basin in the middle, it made it difficult to lean into the mirror to apply make up.
Lastly, I heard a distinct conversation in the bathroom from guests next door. That was a first!
Oh, one more thing, the windows had locks, but they were easy to open up and there were no screens, so not safe for children at all! If all the of the cons do not bother you, then it is in perfect location for North Dallas and it was a clean place.

Room Tip: Unless there are rooms that have them, ours did not have a frig. or microwave.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review, February 5, 2013
Dear K J,

Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a comfortable, clean and friendly accommodations to all of our guests. Please accept our apologies for falling short of your expectations and we regret you did not enjoy your overall experience with us. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your honest feedback and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare
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Magnolia, Arkansas
Top Contributor
121 reviews 121 reviews
23 hotel reviews
Reviews in 61 cities Reviews in 61 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 13, 2013 via mobile

Yes the construction around the hotel is atrocious, but getting around it is very easy! This location is our new favorite because it is so close to the Galleria, a very short drive to the Stonebriar shops, and quick access to the outlet malls, etc. We are normally here on weekends so I know the traffic during the week in the area is terrible. We are Platinum with Holiday Inn and stay in many of these. This one is very well done. Though I must say the tile in our king suite looked to be done by a three year old. I hope they got a refund! Staff was very friendly and helpful.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiedallas, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review, February 9, 2013
Thank you for taking the time to provide feedback on your most recent stay here at the Holiday Inn Express North Dallas at Preston. We value your business not only as a guest but also as a PLATINUM Priority Club Member.

We strive for excellence each and every time with each and every guest. We are so elated to hear your enjoyed your stay.

We look forward to seeing you the next time you are in the North Dallas/Galleria area.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

This hotel is a great bargain for a beautiful, quiet room. Very comfy beds. Staff is super! My favorite hotel in Dallas for the price! It was quiet, even with construction on LBJ. I will definitely be back. Close to shopping and Medical City.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiedallas, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review, February 9, 2013
Thank you for taking the time to provide us with feedback on your most recent stay. We do strive for excellence each and every time with each and every guest.

I have shared your comments with the staff and we do appreciate your positive recognition.

We look forward to seeing you the next time you are in the Dallas/Galleria area.
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Pittsburgh
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 14, 2012 via mobile

We came for a family celebration with 7 kids. The front desk people were incredibly rude and condescending. We were even told that they couldn't sit on the furniture in the lobby. Disgusted by their negative attitude towards children. Do NOT Stay here if you have kids!!! Plus, the bathrooms are impossible for little kids to brush their teeth and wash their hands. Never again

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review, January 7, 2013
Dear Leslie S,

We appreciate your feedback regarding our property. I'm sorry your stay was negatively affected by the unacceptable service you received from our staff. Rest assured that this matter will be discussed with the team and actions will be taken accordingly. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention.

Sincerely,

Karen G.
Case Manager
IHGCare
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2012

My family stayed at this Hotel at the start of our holiday and liked it so much we returned before we flew home to England. The Hotel is conveniently situated for shopping, restaurants and all routes into and around Dallas. The staff were extremely helpful, especially the General Manager, Reaz Chowdhury, who was very keen to make sure all his guests were happy with their stay. The rooms were lovely and the breakfasts were good. What more could you want. Road construction is going on nearby but is out of earshot of the hotel and will probably be finished soon.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 7, 2012

We had a wedding in Dallas and spent the weekend here .. the room was lovely .. the decor was very attractive .. breakfast was good, but most of all the staff, especially Tracy were extremely helpful. Tracy went over and above, taking us to pick up our rental car, showing us where shops were and even taking us, after a late checkout, to the wedding venue.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Dallas (Galleria Area)

Also Known As:
Holiday Inn Express Hotel And Suites Dallas (Galleria Area)
Address: 6055 LBJ Freeway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Dallas
#41 Business Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas (Galleria Area) 2.5*
Official Description (provided by the hotel):
New North Dallas Hotel at PrestonAs you step into the upscale lobby of the Holiday Inn Express® North Dallas at Preston hotel, you'll be greeted with modern comforts while enjoying an excellent location that places you near the vibrant heart of downtown. We're in close proximity to businesses like Interstate Batteries, Alon USA, Texas Instruments, Raytheon, State Farm, FedEx, Medical City and Cooper Aerobics.Love Field Airport (DAL) is just a short distance away, too.Business travelers staying at this Dallas hotel's Galleria property can use the Business Center or utilize the 3,000-sq-ft ballroom..Love Field Airport (DAL) is just a short distance away, too.While exploring the Dallas area, the hotel guests appreciate our proximity to attractions like American Airlines Center. You can also easily catch a Rangers' or Cowboys' game. Take the time to visit the Dallas West End, a bustling dining and entertainment district, and after exploring this historic area, experience the fascinating world of Dallas World Aquarium. If you're looking for Dallas hotels near the Galleria Mall, we're just one mile from this upscale shopping haven.Visitors to the Dallas area appreciate our hotel's free high-speed, wireless Internet access, as well as the delicious, complimentary hot breakfast we serve daily. Take a dip in our indoor pool. Begin planning your Dallas getaway today! ... more   less 
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