I'm reading these reviews, and I'm wondering if these people are corporate travelers (who actually know what to expect), or occasional travelers who have no idea what to expect when traveling. I was here for a conference across the street at a 4 star hotel ($129.rack rate with $22. daily internet fee and $22. daily garage fee). This 4 star had no fridge and no microwave. For all of the people who are commenting on the free, let me repeat, FREE continental breakfast there are several restaurants in the area. For $50./night, be glad they're giving you the free coffee in the lobby (once again, the 4 star doesn't). I found the continental breakfast to be absolutely fine. There were cereals, breakfast beverages, fruit, pastries, and a hot item daily (usually scrambled eggs). There was also an attendant who would make a "made to order" omlette for $1.99. $1.99, REALLY? You couldn't buy the items and make it yourself for that. Now....on to the room. When we arrived, we were expecting marginal service due to these reviews. There was a very pleasant young lady who checked us in and there were no issues. She did have us sign a damage waiver. It is not uncommon to be charged for things you steal or damage and I admire them for clearing this up in advance. EVERY hotel is going to charge your credit card at check-in for incidentals and other fees, (once again, the occasional traveler doesn't know this). Once we got into the room, we were impressed. The room was clean, had a new flat panel TV just recently installed, the down comforter was nice, the desk, nightstand and entertainment center were actually wood (not pressboard junk). The desk had top facing outlets for internet (wifi was free). I checked out the bathroom to make sure the tub was ok after seeing these reviews. The tub was spotless and was actually the heavier porcelain and NOT the cheap hotel junk that eventually cracks & grows mildew. The towels were spotless, and the ceramic floors were spotless. I never once felt "unsafe" as they have onsite security. The people at the desk, as well as the people in the restaurant in the morning were helpful and very courteous. If you are looking for a good, clean room at a WONDERFUL price, this is it. I plan to attend the same conference next year and I will absolutely come back. For anyone who doesn't understand that free means "FREE", there are many restaurants in the area. The hotel doesn't HAVE to offer anything in the morning. I think it's a nice touch. They're trying to do a little extra for their guests and I see that it's causing them more problems than if they didn't offer anything at all. People who don't travel have unrealistic expectations for both hotels AND airlines. These will be the same people fussing about lines at the airport and having to suffer a bag of "peanuts" after the airline itinerary stated they would get an in cabin "snack".
An absolutely wonderful stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.