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“Great facilities and rooms but poorly located” 4 of 5 stars
Review of Omni Dallas Hotel at Park West

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Omni Dallas Hotel at Park West
4.0 of 5 Hotel   |   1590 LBJ Freeway, Dallas, TX 75234   |  
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Ranked #10 of 192 Hotels in Dallas
Certificate of Excellence 2014
Melbourne
Top Contributor
113 reviews 113 reviews
44 hotel reviews
Reviews in 57 cities Reviews in 57 cities
57 helpful votes 57 helpful votes
“Great facilities and rooms but poorly located”
4 of 5 stars Reviewed December 21, 2013

This is one hotel where you would not want to be stuck without a car. It is in the middle of nowhere. There are not even footpaths on the highways that bound this hotel, located about midway between Dallas and Fort Worth.

If you can get past the idea of being remote (from everything) then the rest is pretty good. Rooms are sizeable and clean, and the beds comfortable. It has a great restaurant and sports bar, where many an hour (too many in the end) can be whiled away playing old fashioned (and very fun) shuffle board.

Might be time to upgrade those locks. Having to return twice to the lobby to replace keys that didn't work wasn't fun.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 24, 2013
Thanks for your review! It's true that we don't have much in walking distance besides the lake, but luckily we are close to many attractions. We offer a complimentary shuttle service to all hotel guests with a 5-mile radius. This is enough to get to a ton of wonderful shops and restaurants in Dallas, Irving (Las Colinas), Carrollton, and Farmers Branch. I'm thrilled to hear you were able to spend some time in our restaurant/bar... It's always a treat when I get a meal from our restaurant, Dover's! Again, thank you so much for staying with us and writing a review for your fellow travelers. Please come see us again next time you are in Dallas -- you can use our new lock system that's being installed in January! Happy holidays from Texas.
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783 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Houston, United States
1 review
4 of 5 stars Reviewed December 20, 2013

I have had a prior horrible experience with Omni hotels Houston ( and I still contend that that Hotel is the worst posible so called 4 star hotel that exists) so I was very hesitant to book this hotel. It took a lot of convincing mostly from the excellent online reviews at hotels.com, google's hotelfinder, and TripAdvisor before i took the risk. I must say, I was insanely please,in a nut shell, this hotel is very well managed and I have to give great kudos to the management. My only ( really not serious) complaint will be the regulation for the thermostat whih for some reason we could not get to change to a heat mode. Other than that - I was very very pleased. We also got a room with a beautiful view of the Elm Fork Trinity River ( acc. to Google maps) which we found after the fact, had a trail for running or taking a nice walk. Definitely ask for rooms facing the east. We were on the 10th floor and it was just gorgeous especially at sunset. Thank you Omni Park West for re-instating the belief I once had for Omni Hotels. Please share your recipe for excellence with the Houston Omni especially when it comes to room cleanliness and maybe bathroom upgrades. Thank you!!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 24, 2013
Even though you were not pleased with your past experience in Houston, I am so glad that you gave Dallas Park West a try and had a wonderful stay. We try very hard to make sure our guests are comfortable and happy here, and when they are not, we strive to make things right. Because of this, we did take a look at the thermostat in your guest room and have fixed it. Thank you so much for letting us know about that! We truly do hope to have another opportunity to serve you again soon! Happy holidays!
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Seattle, United States
1 review
5 of 5 stars Reviewed December 18, 2013

I can't help but keep coming back here!!! It's comfortable and clean and the staff always makes me feel at home. I've been staying at this Omni for 5 years now and I just found the Sauna!!! That amenity should be provided at check in at the very least!!!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 19, 2013
Lisa, thank you for your continued loyalty to our property! I'm so glad you like the sauna...hopefully you can continue staying with us and enjoying that amenity. If you ever need anything, please do not hesitate to ask!
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OKC, United States
1 review
5 of 5 stars Reviewed December 16, 2013

This is a very nice hotel with a friendly staff. The food in the Dover grill is great. everyone helped to make our stay more enjoyable. While we were there the weather was bad a nd the staff kept us up to date on all the road conditions to make for a safe drive home.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 18, 2013
David, I'm so glad to hear you had a great stay despite the weather! The roads were so bad last weekend -- especially heading up Oklahoma! Thank you for staying with us, and I'll be sure to let the Chef know you enjoyed the food in Dover's and our Rooms Director that you were impressed with his staff. We hope to see you here again! Cheers.
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A TripAdvisor Member
5 of 5 stars Reviewed December 16, 2013

This date was to attend The Gift of Christmas in Plano TX . We stayed at the Omni because of the location, value and our past experiences at this hotel chain. The staff was extremely friendly, welcoming and efficient. This hotel is a great value for the money

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 18, 2013
I'm thrilled to hear you enjoyed your date night at our hotel and at the Gift of Christmas! It's a wonderful time of year to time spend with those you care most about. If you get the opportunity to stay with us again, let us know ahead of time if you would like us to send up champagne or any other romantic item. Thanks again, and Happy Holidays!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

I cannot say more bluntly than just using the word: OUTSTANDING! This was our 6th stay at this property on the edge of Dallas, near the airport. The architecture, furnishings, room quality, and especially staff are just first rate, 5-Star. We stay only at Omni and Hilton hotels mostly in Texas. The Park West is, and continues to be our very favorite.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 18, 2013
Ronald, thank you so very much for your continued loyalty to our hotel and for writing such an amazing review for us. It's fantastic to hear that we continue to please time and time again because that is truly what we aim for. We can't wait to serve you again soon. Happy holidays!
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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2013

Omni (and especially their Select Guest Program) represents a very good value. The service was very good (speed of check-in, friendliness of staff) and the hotel amenities are very nice. The rooms may be showing a little age...but the service provided to their Loyalty Program customers overcomes any minor complaints I might have.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review, December 17, 2013
Thank you for taking the time to review us, David. I'm glad to hear you enjoyed staying here and took advantage of our Select Guest Program...it's a very great opportunity for Omni guests! If you have any suggestions for us on room upgrades, we would certainly love to hear them. Thanks again, and please stop by next time you're in Dallas. Happy holidays!
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Additional Information about Omni Dallas Hotel at Park West

Address: 1590 LBJ Freeway, Dallas, TX 75234
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Business Hotel in Dallas
#6 Family Hotel in Dallas
#7 Luxury Hotel in Dallas
#9 Romantic Hotel in Dallas
#13 Best Value Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Omni Dallas Hotel at Park West 4*
Number of rooms: 337
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Also Known As:
Omni Hotel Dallas
Dallas Omni Hotel
Omni Dallas

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