We were in NY when Hurricane Sandy hit. Our travel plans were thrown out the window and we just wanted to get to Dallas for our connecting flight home to Sydney. We booked a night at the Grand Hyatt and was not disappointed. Frank Herrera and Jasmine Gerard were fantastic ambassadors for the hotel. Their service was over and above what we expected. From check in to check out, assistance in checking in with Qantas to information on how to spend a morning touring, were all invaluable.
The room was spacious and very clean. Beds were great. Bathroom was large with lots of hot water and amenities.
The restaurant was good value and the food was Delicious. Service here was also above average.
All in all I would highly recommend this hotel.