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“Very pleased with our stay” 4 of 5 stars
Review of Holiday Inn Express Dallas East-Fair Park

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Holiday Inn Express Dallas East-Fair Park
2.5 of 5 Hotel   |   8703 East RL Thornton Freeway, Dallas, TX 75228   |  
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Ranked #60 of 188 hotels in Dallas
Regina, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Very pleased with our stay”
4 of 5 stars Reviewed November 13, 2013

We stayed for three nights while sightseeing in Dallas and were very happy with the experience. The hotel was renovated a few years ago and was fresh and clean. We found the staff all very friendly and helpful -- they all greeted us whenever they saw us. We enjoyed the good breakfast variety of hot and cold choices. I liked the healthier options like bananas, oatmeal & low fat yogurt and my husband liked the cinnamon buns, eggs and pancake machine! We found it convenient to get to and from downtown from the location. All in all, it was a very pleasant stay.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, November 17, 2013
Dear EMJayfR,

We appreciate your comments about our property. We take our guest feedback very seriously and always strive to provide comfortable and friendly accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept our sincere thank you and we hope to have the honor of serving you again should your travels bring you back to Dallas.

Sincerely,

Gabriel Vallejo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 people have reviewed this hotel

Traveler rating
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    14
    6
    5
    4
See reviews for
15
5
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Minneapolis, MN
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 17, 2013

We arrived around 11 am and they were able to give us an early check-in, which was amazing and unexpected. The pool was small but nice and moderately deep (5'1" depth). The hot tub was hot. To our delight, there was a manager's reception in the evening with complementary beer, wine, and popcorn. Our room was clean and modern. The TV had a great selection of channels. The hot breakfast was excellent -- it included fresh pancakes, breakfast meats, eggs, etc. I was very pleased with our stay.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, October 21, 2013
Dear Kit444,

Thank you for taking the time to express your thoughts and kind words. We are more than pleased that you have noticed the cleanliness of our rooms and the service we extend to all our guests. Our hotel is very proud of its level of service, cleanliness and quality of its product. We certainly appreciate your feedback as this is our best resource for improving guest services.
We hope to have the honor of serving you again should your travels bring you back to Dallas.

Yours in Hospitality,

James Navarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, TX
Top Contributor
152 reviews 152 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed September 28, 2013

Like everyone's said, it's the nicest motel in the Fair Park area. It's well updated and fresh.
But everything seems skimpy--especially the breakfast. It's like they cut corners at every turn. The only fruit was bananas. The sweeteners are off brands instead of Splenda, Equal, and Sweet N Low.

There was no notepad and pen on the nightstand in the room.

There's only one washer and one dryer for the entire motel, and it sits by the second floor elevator.

It's a perfectly adequate and clean and well taken care of motel. But nothing more.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, September 29, 2013
Dear WTXTraveler,

We appreciate your comments about our property. We take our guest feedback very seriously and always strive to provide comfortable and friendly accommodations. We apologize that on this day we were not able to meet your expectations. Once again, many thanks for your review and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Yours in Hospitality,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2013

I only stayed one night but this hotel is outstanding. While I didn't require anything, check-in was fast and the staff was friendly and helpful. I went to a concert at the GEXA Pavillion and the hotel's location was perfect. It was easy on and off the I30 going and returning. There are also lots of fast food places near if you need a fast bite to eat.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, September 29, 2013
Dear Kwirboi,

Thank you for taking the time to express your thoughts and comments. We are more than pleased that you have noticed the cleanliness of our rooms and service to every guest. Our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept our sincerest thanks and certainly appreciate your feedback as this is our best resource for improving guest services.
We hope to have the honor of serving you again should your travels bring you back to Dallas.

Yours in Hospitality,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 6, 2013

This hotel was nice and clean and the staff was very friendly but my husband and I slept terrible all three nights we stayed here. The a/c did not have a "constant fan" feature and loudly turned on and off all night long! We won't be returning to this hotel when we are back in Dallas.

Room Tip: Light sleepers, beware.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Front Office Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, September 16, 2013
Dear Tmdd333,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We would like to apologize for the overall dissatisfaction you had experienced because of the AC unit in your room. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Yours in Hospitality,
Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2013

When we arrived the front desk clerk (did not get her name) was very helpful. We chose this hotel because a friend was having surgery the next morning at Baylor and it was a short drive. Around 10:30 we discovered our TV was not working and called the front desk. The 11-7 shift desk clerk Mr. Hernandez came to our room as soon as he clocked in and corrected the problem with the TV. Around midnight the room above us was so loud that we could not get any sleep and I called Mr. Hernandez and he took care of the problem and the next morning when I went down to breakfast he was still on duty so I was able to thank him for all his help. I just wanted to be sure his manager knew how good a desk clerk they have with him. The overall stay was great.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Front Office Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, September 16, 2013
Dear Cheree R,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations. Please accept our sincere apology for the noise challenges you experienced during your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts as this is our best resource for improving guest services.

We hope to have the honor of serving you again should your travels bring you back to Dallas.

Yours in Hospitality,
Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 27, 2013

Clean hotel, easy in and out access from freeway, and courteous staff. It is hard to find a decent hotel in this area - many seem to be very old and run down, so this one was a bright spot in East Dallas! At about 5:45 AM one of the smoke detectors in our room began to beep (low battery). The person on duty came immediately and removed the battery. Breakfast on Saturday does not begin until 7:00 AM...sure could have used a cup of coffee after the smoke detector woke us up. The only coffee packet in the room was decaf...no regular. Overall, this is a great place to stay, but there were a few details lacking during our stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James N, Front Office Manager at Holiday Inn Express Dallas East-Fair Park, responded to this review, September 16, 2013
Dear Tchrtech,

We appreciate your comments about our property. We take our guest feedback very seriously and always strive to provide comfortable and friendly accommodations. We apologize that on this day we were not able to meet your expectations especially with the noise from the smoke detector and the inability to get a great cup of Joe from our Breakfast Bar area. Once again, many thanks for your review and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Yours in Hospitality,
Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Dallas East-Fair Park

Address: 8703 East RL Thornton Freeway, Dallas, TX 75228
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#67 Business Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dallas East-Fair Park 2.5*
Official Description (provided by the hotel):
Brand new in 2009, the Holiday Inn Express & Suites Dallas East-Fair Park is the newest and most modern hotel in the East Downtown Area. Conveniently located off I-30, guests are be minutes away from the Dallas Downtown district and within walking distance to a variety of shopping, dining, and entertainment. Our guests will experience luxurious accommodations and a plethora of amenities including a complimentary hot breakfast served daily, wired and wireless high-speed internet, an indoor pool/whirlpool, business center, fitness area, and a meeting room. All guest rooms feature plush new bedding, an enhanced bath experience, multimedia flat panel TVs, and thoughtful conveniences. While you are here, experience the Fair Park (Texas State Fair), Gexa Energy Pavilion,The Kay Bailey Hutchinson Convention Center Dallas, American Airlines Center, Cowboys Stadium (Dallas Cowboys), and Ameriquest Field in Arlington (Texas Rangers), the Dallas Zoo, the Dallas Arboretum, and all downtown Dallas venues, such as the JFK Memorial Plaza and 6th Floor Museum. Outdoor enthusiast will thoroughly enjoy White Rock Lake for boating, fishing, and other popular aquatic activities. We are certain that your stay in Dallas, Texas will be a pleasant experience so saddle up and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Dallas East Hotel Dallas

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