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“Adolphus Hotel in Dallas, Texas” 5 of 5 stars
Review of Adolphus Hotel

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Adolphus Hotel
4.0 of 5 Hotel   |   1321 Commerce St., Dallas, TX 75202   |  
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Stay & Savor
Ranked #26 of 192 Hotels in Dallas
Certificate of Excellence 2014
Dallas, Texas, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Adolphus Hotel in Dallas, Texas”
5 of 5 stars Reviewed July 15, 2013

Our last visit was an exceptional experience from the time we arrived to the time we departed. The staff was personable and helpful. The facilities were great for the price.
We had a problem that required first aid assistance. The hotel security people, once they were notified, were prompt, supportive, calming, and helpful. They made an extra effort to make sure we had the bandages and tape necessary to solve the problem. They helped sooth over a situation that would have made our stay less enjoyable. Thanks to them!
The food, the service, and quality of this hotel is excellent. I would recommend the Adolpus to anyone visiting Dallas.

Room Tip: The upper floors provide a better view and are quieter.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 16, 2013
Dear William,

Your thoughtful review is much appreciated by all who made your stay exceptional. This level of service and compassion is what we strive for every day.

Thank you for sharing your experience with other travelers.

We look forward to your next visit.

With warmest regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,915 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 15, 2013

We had reservations through American Express Platinum Travel Services as they assured us this hotel was part of their " Fine Hotel and Resort" collection. It is highly recommended they remove this hotel from their list. I've stayed here 29 years ago and yes at that time is was nice. My goodness there have been no renovation since. It is true some things such as antique furniture, beautiful woodwork, luxury flooring, timeless treasured art need no renovation however please replace the toilets and bathtubs! We toured the room and decided to stay at the Omni downtown which had a 98% approval rating. The singing look alike Elvis valet attendant was funny, weird but funny. He did confirm the 19th floor is haunted.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 16, 2013
Dear Brenda,

Thank you for sharing your view. We appreciate your feedback.

Sincerely,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
88 reviews 88 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 14, 2013

Fit for QE2 and a cowgirl with the blues, this hotel is rare for the US. It's not pretentiously serious. The staff try to please and is respectful of the past and rooted in the reality of where the hotel is situated now... Grand Americana in the Texan twilight. The suite was comfy and a very nice bed made a good nights sleep. Will return here and the food in the Rodeo Grill with peanut shell floor stands testament to the Hi & the Lo in this unique hotel. Then the lobby has the French room nod to grand cuisine bourgeois amidst Mucha for the prairies Painted pastiches. An experience I do declare!

Room Tip: High floor suite
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 15, 2013
Dear Guest,

Our management and staff thoroughly enjoyed your review.

Thank you for your kind words and sense of humor.

We look forward to your next visit.

Warmest regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 14, 2013

Great location in downtown Dallas. Absolutely beautiful lobby area and main floor. Makes you feel like you have stepped back in time. The room itself was ok. Lots of room, but it was decorated in more of a bad western motif, and very dated. Disappointing after seeing the main floor. It was still a pleasant stay, and you should stay here at least once just because of the history. The building itself is awesome, with very interesting architectural features. Even if you don't stay here, it is well worth your time to go see the building and take a walk through the main floor area. My preference however is to stay in the Magnolia next door.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 15, 2013
Dear Guest,

Thank you for your kind compliments.

Best,

David
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013 via mobile

My husband and I spent our 16th wedding anniversary there last night! We absolutely LOVED everything about the hotel. The quaint antiquity,the beautiful elegance, the service! I'm convinced we had the best room in the house on the 14th floor on the end so we had 2 full walls of windows looking out across the city! We originally stayed to check this off our bucket list, but we loved it so much we will no doubt stay again! Tonight we stay at the Ritz Carlton... They have a lot to live up to!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 14, 2013
Dear Guest,

What a joy it is to read that we made your 16th wedding anniversary a night to remember, with elegance and style.

Thank you for including us on your bucket list.

All the best,

David
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Bozrah, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2013 via mobile

On a recent trip to Dallas for a wedding we stayed at the Adolphus. The rooms were elegant, the a/c was excellent and the overall feel was one of "Old world classic". The lobby and entrance were spectacular, retaining the look and feel (and it appeared that the decor, woodwork etc. had been restored to its original beauty) of an early 20th century Grand Hotel. The reception was held in the Grand Ballroom, a terrific venue, and the food was really the highest quality I have ever had at a wedding reception. We dined one morning in one of the restaurants, food and service were excellent. The only mark taking it down a grade (for me at least, being a tall big guy) was that the bathrooms retain the proportions typical of old hotels. It was clean and beautiful but if you are accustomed to spacious bathrooms it may be something to consider. If not, I highly recommend you give it a try.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 14, 2013
Dear Guest,

We appreciate your kind compliments and high praise.

Thank you for mentioning the wedding reception. The Adolphus is renowned for its catering, wedding planning, and culinary team. It is truly one of the romantic places on earth.

The hotel has many different floor plans and the bathrooms vary in size. Most are far larger than the one you had. We apologize for not meeting your expectations in this regard.

Our management and staff are grateful for your recommendation and look forward to your return.

Kindest regards,

David
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Farmersville, Texas
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 12, 2013

This hotel is beautiful when you walk in...Grand. The rooms are huge and the bathrooms are spacious, AC works well and the rooms are comfortable enough. We took a group of students to a convention in Dallas and stayed here because the price seemed right and it was close to the convention center. The individuals I worked with for check in and a few other situations were short and not too willing to help. I was told when I made reservations one price and when we checked in that price was a small amount more-not a big enough deal to ruin my stay but I do suggest getting all your the details straight and requesting a confirmation email that has ALL information included when you make your reservations. The rest of the staff was really friendly and the hotel has this elegance that you don't get in chain hotels. Historically known to be haunted so that was fun for our students as well. Overall a great hotel.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidDavis, Director of Public Relations at Adolphus Hotel, responded to this review, July 13, 2013
Dear Jennifer,

Thank you for your praise and compliments. Our staff should always be gracious, kind and helpful; we apologize that you found that some were not. You can be certain that this will be addressed posthaste.

We appreciate your patronage and look forward to your return.

Sincerely,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adolphus Hotel

Address: 1321 Commerce St., Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #26 of 192 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Adolphus Hotel 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Adolphus hotel is an urban classic, with Lone Star tradition and cosmopolitan style. Travel + Leisure readers voted it one of the top 10 large city hotels in the Continental U.S. and Canada. The latest Zagat Survey ranks the hotel's French Room the #1 restaurant in Dallas for food, decor and service.Main Street entertainment and nightlife just outside our doors! ... more   less 
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