The Adolphus hotel is a landmark and we like these kind of historic hotels very much. The rooms in the Adolphus are however in our opinion very much in need of a drastic refurbishment.
We have some other remarks about our stay, especially concerning the events prior to our stay.
=When we made the reservations more than six months ago for our small group (6 rooms total), we specifically asked for quietly situated rooms, since most of us would stay for a week. This request was however not reflected in the confirmations we received.
=Whenever we emailed with 'reservations', between the time of booking and our arrival, we usually received reactions that did not reflect friendliness or hospitality. Also there were no names of the senders under the emails which makes them rather impersonal.
=Shortly before we were coming to the hotel, about one week before, we emailed again with reservations and kindly asked to make sure we would get a quietly situated room for ourselves. The only reply we received was: 'we have noted your request'.
=On the evening of our arrival, we had a delay of about 3 hours in Minneapolis where we had to change planes,coming from Amsterdam. We decided to call the Adolphus to let them know that we would be arriving later than expected. The first thing the front desk said to us was: "If you check in after 2.30 a.m., you will lose the room". This is not the first thing a person wants to hear after a 10 our flight with 7 hours time difference and several more hours of travelling ahead of us.
=After we (again) asked for a quiet room upon our arrival later that evening, the answer was: "When you get here, we shall see what we can do". Again, this is not the kind of reaction a guest wants to have, especially not after such a long journey.
=When we arrived in the Adolphus, we had a choice of a room without (!) windows, or one facing Commerce st. We chose the one with (one) window, but a bit higher up, in order to avoid the street noise. In our view, a room without daylight is not something you can offer to people that stay for a week. (In our country it is even against the law to be in a space without daylight for a day).
All in all, the room we had finally was fine and most of the staff is very friendly and helpful, especially Drake, on of the concierges and our chamber maid was also very kind.
But our experiences like the ones that we and our colleagues have had prior to our arrival should in our views be addressed, in order to make future guests feel welcome and appreciated. Also we are puzzled by the fact that no nice noisefree rooms were blocked for our during the time of our reservation (rooms with one or more windows and on high floors) and that it is apparantly so difficult to reassure guests who request for quiet rooms.
If you want a quietly situated room, ask for one on one on the higher floors (above 17th)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are very sorry we disappointed you. Your feedback is invaluable in addressing what happened with our staff.
Thank you for letting us know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.