I have said repeatedly in my reviews that I will never understand why the cheapest hotel chains are able to offer travelers free wifi or Internet connections, while luxury hotels, which pride themselves on amenities, continue to gouge their travelers with double-digit per day wi-fi fees. Internet access is a necessity to any traveler, and the Adolphus has turned this necessity to its advantage to practically extort these fees from its customers. The $10.95 per 24-hour wifi fee here is PER DEVICE. My spouse and I both needed to check work emails and that couldn't be done unless we both paid the fee. Want to use an iPad, too? Bang, another $10.95. Needless to say, we did not pay and endured this extreme inconvenience on principle. It's insulting. I've never encountered a PER DEVICE fee before this. If this is a trend, it's disturbing. If this is the Adolphus's own idea on how to treat guests, it's despicable. If I wanted this kind of indifference and poor treatment, I'd sleep on an airplane.
Now, to other aspects of the Adophus experience -- If you live your life without being plugged in, then here is what you'll enjoy about the Adolphus:
It's a grand old hotel, with interesting architecture, a spectacularly beautiful old world lobby, and rooms that allow you the space to spread out and relax.
The staff are polite, pleasant, and extremely eager to help.
It's not cookie-cutter.
The hotel has been refurbished nicely...but here's what you may find disappointing:
The rooms are dark. There are no overhead lights and not enough lamps. (The bathroom lighting is so dark, you may actually have a hard time seeing to shave or put on makeup.)
The cover on the our ironing board was dirty (and crumpled).
The duvet on the bed was stained.(It was covered w/ two sheets, but as they fell away, I noticed the stain.)
By 3p of our first full day there, housekeeping hadn't shown up. After a busy morning and afternoon, we wanted a nap, so put out the Do Not Disturb sign. So, no housekeeping that day.
There are no ice machines on any floor, you have to call for room service.
There aren't enough outlets to charge the multiple electronic devices most people travel with these days. (Of course, you won't be able to access the Internet with them unless you pay through the nose, so maybe that's the strategy.)
And a special note here: I try very hard to deliver objective reviews that will be helpful to fellow travelers. I try to maintain that combination of illumination, discovery, and warnings that I also find helpful in other reviews. So, I acknowledge that the whole wi-fi issue here has left this reviewer with a very unfavorable view. I don't see this raised as an issue by other reviewers.
So, weigh my review with others, and make your choice accordingly.
Would I ever stay here again? Sad to say, most assuredly, no.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your compliments about our staff. They appreciate the kind words.
One guest room does not a hotel make. Every hotel has rooms that are dark, owing to the placement of surrounding buildings. We do our best to match people's taste to our accommodations. Sometimes we miss the mark.
There is no excuse for poor housekeeping. Period. Please know that we are vigorously addressing this, to keep such service lapses from happening - rare as they may be.
The reason that luxury hotels must charge for Wi-Fi is because unlike economy hotels, luxury hotels have extremely high overhead. A cookie-cutter hotel, with limited services and run-of-the-mill decor, requires far less maintenance and attention to detail. They can easily afford to include Wi-Fi in their rates. Your point about airlines is closer to the truth than you think. There is a reason why airlines have declared bankruptcy, over and over, again. Their business model and pricing are, to a large degree, not sustainable. Hotels have to cover their costs or face the same consequences.
At the present time, our technology is not able to provide umbrella pricing for all devices used in one guest room. Our hope is to devise a solution soon.
We are grateful for your feedback and your business.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.