We pull up for our stay at The Adolphus and the valet opens my boyfriend’s door but does anyone open mine being the woman? Nope. We go in and check in at the front desk and then we head up to the room. The lobby is really pretty with historic clocks, lamps and such. I was impressed with that. The elevators are extremely small and were very crowded since people kept on trying to pile in making it a bit uncomfortable. We get to the room on the 12th floor and the first thing I noticed is the flowery carpet in the hallway. Very outdated and made this supposedly nice hotel look cheap. We get to room1226. We walk in and I noticed the room was smaller them I thought it would have been but it was nice. Then I notice the full size bed. One of the reasons why we stated at a hotel for my birthday was to sleep in a king size bed in which was listed on our reservation confirmation. We have a full size at home so we always get a king when we stay at a hotel. My boyfriend and I decided to let it go and not complain about it since we are only there for one night. We attempt to ride the elevator down to the lobby. The first one we get on the door messed up and it was opening and closing over and over. So we get out of that one and get on to another one that actually worked. Before dinner my boyfriend and I have a drink at the bar on the lobby floor. That was enjoyable. The French Room was WAY too expensive so we decided to eat at the iron cactus. The Iron Cactus was the only thing that went right, it was amazing and an amazing dinner. The best Tres Leches I have ever had. The only thing weird there was when we went upstairs to the bar/balcony area we smelled a sewer smell which was weird. The Iron Cactus was within walking distance. Our waitress Marketa (I think was her name) was amazing and they were able to seat us at a booth as we requested. Then we go back to the hotel and decide to have another drink at the hotel bar in the lobby. My boyfriend started a tab. It was pretty early still; about 7:00 p.m. Drinks were good. We go to tab out and the male bartender could not find our card. He gets on his personal cell phone and it appeared he was maybe texting her. He then leaves the bar (unattended) to go get our card from her. At this point my boyfriend and I are wondering if the female bartender committed fraud with our card. He comes back with our card and takes off my boyfriend’s beer from the tab because of the situation. During the time we were waiting at the bar we smelled the same sewer smell that we smelled at the Iron Cactus. We think it was caused by the water lines. The city of Dallas needs to fix this. Very unsanitary and I def never want to drink Dallas water now. We then go to the room and relax for the night. We both decide to go to sleep around 12:30 a.m. Then we are woken up by the door next to us slamming, loud noise, singing, yelling, running down the hallways etc. It at this point is on and off but keeps waking us up. Finally at 3:31 a.m. I call down to the front desk. They call security up, does no good. Then about 4:30 loud singing starts again. My boyfriend calls down to the lobby and security goes up again. Either it worked this time or the drinks finally passed out not sure which one. Needless to say we did not get any sleep and the stay was stressful. The bed also squeaks. Anytime I stay at a nice hotel I absolutely love ordering breakfast to the room. So my boyfriend orders some Danishes and I order eggs Benedict with potatoes and a cafe mocha. I asked the lady on the phone if I can put this on a different card and she said that was fine that when my food came down they would take my card then. As we were waiting for the food we got a knock on the door. I opened the door and the maid simply says "I will come back later". She gave no explanation to why she knocked and was not friendly at all. The food got delivered and I hand the guy my card and he looked at me weird and said I can't take this. So I explained to him the lady I spoke with said you would take it. He said no it would be charged to the room to take it up with the front desk. So at this point I'm like fine whatever. We go to eat our food and my boyfriend’s Danishes are the smallest bite size Danishes I have ever seen! Typically Danishes are fairly big and pretty. These were not, he still ate them and they tasted okay. I looked on the serving table for salt and pepper and could not find any anywhere, none in the room either. So I decide to eat my eggs and potatoes without it thinking maybe it already has enough salt and pepper on it. Nope. Very bland. I felt like I was eating hospital food. So as we are eating the dining room calls us and asks if I have my card to the guy who brought our food. I told her he would not take it. The lady then puts the manager on the phone and I just tell the manager to leave it as is since at this point I was already frustrated and they interrupted me eating my "hospital" bland tasting food. We have not checked out yet so I am hoping nothing else happens between now and check out and getting our car from the valet. If it does I will post another comment on here. I can honestly say we will not be back. EVER!
The next morning…..We didn’t think our stay could get any worse from my previous post. So we go to the lobby to check out. The guy at the front asks us how our stay was. My boyfriend states "It could have been better" then the guy asks why and he tells him pretty much everything I stated earlier in the last post. They comp us the 26 bucks for the valet fee so that made us feel better. We go outside to get our car from the valet. We wait a bit because they were busy which we figured being a Sunday they would be. It would be good if they would place some cheap concrete benches for people to sit while waiting. While waiting two valet guys were driving two separate cars almost hit each other and horns started blowing. Then our car comes down. My boyfriend pops the trunk to put our suit cases in and I go to open the passenger side door to get in and it doesn't open. I yell at my boyfriend "The door won't open". Then he comes over and we both see the damage to the door and the side panel. The door was scuffed and bent in causing it to not open. I then, will admit started yelling and acting a full. I’m glad my boyfriend kept his composure. The valet guy tells us he will get security then comes back stating he can't find anyone in security. At that point I started realizing what little assistance we were getting and called 911 to have them send a cop. The police dispatcher was very gruff and roof stating they prob will not take a report and I said that was fine I still wanted one to come out. While I was doing that my boyfriend was talking to the valet who one said to him that it was our fault, my boyfriend explained to him that when we arrived they all watched us get out of the car perfectly fine with me opening and closing the passenger door. I do hope they play their videos back. Hopefully a hotel as big as that has cameras all over the parking garage. They will know that it was their fault. I also hope that the valet who caused this damage was caught on camera in the act and fired for not telling his manager the truth right then and there. Finally the head of security and manager came out and smoothed things over. Thankfully my boyfriend was able to be cordial and respectful because at this point I lost it and was pissed. They agreed to take care of it and agreed to get us a rental car. They also told my boyfriend we could have a free stay in the nicest room they have. Later I told my boyfriend I would not ever step foot on their property again no matter what room they put us in. My boyfriend and I both make pretty good money together so I could care less about a free stay. So then the cop calls about 18 min later after I made the 911 call stating that it’s a civil suit and there was nothing they could do and was not coming out, The city of Dallas could not even have a cop drive to us to even take note of the situation. I was extremely rude to the cop I think I even said some cuss words and hung up. Thank you to the City of Dallas for doing absolutely nothing. This was an absolute DISASTER of a birthday celebration. If you want to be treated with respect in which my boyfriend and I both highly value, since he is a veteran of the Air Force and I am currently serving the Air Force reserved then do not come here. As seen through both of my posts, every single department (valet, check in, bartender, dining room, maid, am I missing anyone?) messed up on our one night stay. How does that possibly even happen to one couple on a one night stay????? How????? I am not one to complain easily or to make a scene in public. My boyfriend and I both hate conflict and avoid it at all costs and typically we just deal with bad customer service. I write a lot of reviews on trip advisor and always make sure to give the positives and negatives when posting my review. This out of all the places I have reviewed has positively been the worst I have had to write.
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