I stayed here Oct 25-29 (4 nights). This was my 3rd time at the hotel. The last time I stayed, it was associated with Noble Hotels. That has changed and so has the hotel, not necessarily for the better. When you first walk in to register, then take the escalator up to the lobby, you can be - well, awstruck. Possibly one of the most beautiful hotel lobbies in the country. Very elegant and old world. Now for my critique:
PROS - the staff is very nice. Front desk efficient. Concierge outstanding. Housekeeping very good. Aside from the lobby decor, the rooms are very traditional but comfortable.
CONS - they have 3 restaurants, the Rodeo, the French Room and the Bistro ( I think that is the name). The French Room is very elegant, very good food and very expensive. Prix fixe starts at $88. I have eaten there in the past but not this time. The Rodeo is on the street level and supposedly serving a western menu. I had a hamburger, which was very good and very big! However, the service was so slow that we almost gave up on it. Sorry to say, the 3rd restaurant, The Bistro, no longer serves dinner, which is too bad. It was moderately priced and good. They only serve breakfast and lunch there now. This is a definite minus! They have moved the bar to the lobby, which I think was a mistake as it is a source of noise. It used to be in the foyer leading to the Bistro Restaurant but since they no longer do dinner there, I guess that is why they moved the bar.
The hotel is in downtown Dallas which is dead at night. Not an area that you want to walk around in the dark. Some readers will be interested to know that the mother store of Nieman Marcus is just a very short distance away. However, the hotel is very very busy! Two wedding parties going on and lots of people coming and going.
The decor in my room, was nice but very dated grandma style and somewhat drab. Bed was comfortable and the TV was excellent. Two chairs in my room were very uncomfortable. There was a couch too, but no lamp next to it so useless for reading and not on a direct view with the TV.
The disaster was the bathroom! For a jr. suite such as mine, there was only a stall shower which is ok with me but no handles inside, no place to put your foot up to wash your legs. Only a very small soap container which was too small for the shampoo! Shower head was ok, though. The big problem was at the sink! Turn on the hot water and you get very hot water - so far so good. Turn on the cold water - - - - - and you get hot water after it has run for 30 or 40 seconds. If you want a cold glass of water, be advised to buy bottled water. (There is an all-night 7/11 very close to the hotel) Finally, one morning, I did not have to worry about the "cold water" tap as there was NO water!! I think the hotel has to do some sprucing up. It has been terrific in the past but has slipped.
My room was miles from the elevator which is ok with me but be aware if you prefer to be closer to t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.