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“Genuine Hospitality” 5 of 5 stars
Review of Sheraton Dallas Hotel

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Sheraton Dallas Hotel
4.0 of 5 Hotel   |   400 North Olive Street, Dallas, TX 75201 (Downtown Dallas)   |  
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Breakfast for 2 Included
Ranked #61 of 190 Hotels in Dallas
Madison, Connecticut
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Genuine Hospitality”
5 of 5 stars Reviewed June 30, 2010

I was in Dallas to attend a convention of over 13,000 people. The convention center was right across the street from the Sheraton Dallas hotel and the amount of pedestrian traffic through the hotel was overwhelm,ing. The hotel itself housed many of the convention administration offices as well as some programming rooms.
I give this hotel top marks for providing excellent rooms, a great restaurant (that served huge, delicious portions), super-helpful staff, and a host of extras, but especially for the way that the convention attendees were made to feel welcome as individual guests to be taken care of with graciousness and concern, not just as customers/sources of income.
Bravo, Sheraton Dallas!

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, July 1, 2010
Dear OnTheRoad27,

Thank you for your comments about the Sheraton Dallas Hotel. Our staff works very hard to make every guest feel welcome, and I am very pleased to read that you enjoyed your time with us. We hope to see you back at the Sheraton on your next trip to Dallas.


Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,595 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed June 29, 2010

This hotel is one of the best kept secrets in the world. Everything about it is first class.
My my stay from ckeck in to check out was of the highest standards. It is where I will
stay in any futher visit to Dallas.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, July 1, 2010
Dear Firstdean,

Thank you for your review of the Sheraton Dallas Hotel. We do believe that our fitness center is second to none, and we are glad you had the opportunity to experience it. I am very pleased to hear that you enjoyed your stay with us, and we look forward to welcoming you back on your next trip to Dallas.

Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san angelo, tx
1 review
5 of 5 stars Reviewed June 23, 2010

A colleague and I stayed at the Sheraton Dallas Hotel recently and every single staff person we encountered was exceptional. The concierge at the front door, the young woman who assisted us during check-in, the bartender at the lounge, the waitress at the restaurant, the young woman who answered questions at the front desk and the gentleman who checked us out were all wonderful. We were astounded at the level of professionalism and courtesy demonstrated by everyone with whom we dealt. I will certainly return to this hotel when I am in the area!

  • Stayed June 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, July 1, 2010
Dear Cloverlady,

We are very pleased to see you enjoyed your stay at the Sheraton Dallas. Our staff works very hard to make every guest feel welcomed, and I am happy to see that you had a wonderful experience with us. Thank you again for your comments, and we look forward to seeing you back at the Sheraton on your next trip to Dallas.
Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
Top Contributor
66 reviews 66 reviews
52 hotel reviews
Reviews in 49 cities Reviews in 49 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 23, 2010

Nothing special about this newly renovated hotel. A few restaurants within walking distance. Attractions are not close by at all. Rooms are OK but not terribly comfortable. My room was #3448 on the 34th floor, which featured a strange floor layout. It was easier and shorter to cut through the fire stairwell when reaching my room otherwise I had to walk well past my room. The availability of computers in the main floor was outstanding. Food choices were OK. The fitness center was very good and quite large. I received a Fed Ex package while there and the charge was $9.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, July 1, 2010
Dear Gopoets,

Thank you for your comments on your most recent stay at the Sheraton Dallas Hotel. The hotel is located in downtown Dallas and has a stop on the DART rail. The DART rail makes it very easy to explore the city, and provides a quick transportation option to many Dallas attractions. I hope that you were made aware of the DART rail option during your stay, and apologize if you were not. I am pleased to read that you had the chance to experience the new fitness center and the Link@Sheraton. The Link@Sheraton provide complimentary computers, internet and printing to our guests and is located in our lobby.

Thank you again for your comments, and we hope you give the Sheraton Dallas another chance in the future.

Sincerely,

Ray Hammer – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2010

Being my first visit to Sheraton Dallas, I am impressed with it...so I thought why not write a review on how this hotel is doing....genuinely this place is worth each penny you pay for stay... nothing on the list of complaints.....front desk staff does a great job in showing a warm welcome to the guest. Rooms are clean and well organized..In short everything seems to be perfect for a stay....
Highly recommend for business meetings and stay...

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, July 1, 2010
Dear Martin_9191,

We are very pleased to read you had a great experience with us at the Sheraton Dallas. Our staff works very hard to make all guests feel welcomed and I am glad to read that didn’t go unnoticed on your experience with us.

Thank you again for your comments, and we look forward to serving you again on your next trip to Dallas.

Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mapleville, Rhode Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2010

Wonderful hotel, once you figure your way around. Good sized roms with a large bathroom (which is appreciated by us plus sized travelers). Helpful staff, decent food (the buffets are an especially good bargain).

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, June 22, 2010
Dear DrDave51,

Thank you for your comments on your most recent stay at the Sheraton Dallas Hotel. We are very pleased to read that you had an enjoyable stay with us. We look forward to welcoming you back to the Sheraton on your next trip to Dallas.

Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, USA
1 review
5 of 5 stars Reviewed June 18, 2010

The hotel was very spacious and accommodating to my needs. The house keeping staff was very nice and tidy.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDallasGM, General Manager at Sheraton Dallas Hotel, responded to this review, June 22, 2010
Dear Mueloegnarom,

Thank you for your review of the Sheraton Dallas. Our house keeping staff works very hard to provide a clean environment for our guests. We are very pleased that you enjoyed your time at the hotel. We hope to see you back at the Sheraton for your next trip to Dallas.

Sincerely,

Ray Hammer – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Dallas
#42 Family Hotel in Dallas
#51 Business Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel

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