From the minute you pull up curb side, to the bittersweet goodbye bid to the valet as you depart, the level of service and quality at The Joule is palpable. Everyone I encountered, from the valet attendant to the lobby concierge to the bar tender clearly have a sense of pride in The Joule and hold the guest experience in focus.
My wife and I both work downtown and planned a stay at The Joule for a much-needed quality date night away from the house and kids. She checked us in and we met up at the roof-top "poole" bar before the show we were going to at the Majestic (which is an easy four-block stroll). It was a cool night but the way the pool and bar are set up, you could enjoy the space even if it were snowing outside. Very unique and very pleasant. We had a drink and appetizers served to us, the fine cheeses and meats were delicious. And finally, a bartender who would make a martini MY way instead of his way! Evening off to a great start.
So, off to our show we go. My wife checked us in to our room and I had been running late so I had not seen our room until after the show. Was I ever into a tremendous surprise. The room was breathtaking in quality, through and through. I understand that it was recently renovated and WOW, what a success story this is. Very modern with lots of stone, hardwood and glass but very warm and comfortable and with the perfect use of soft area rugs, carpeting and well-chosen furniture pieces.
We came back to "the poole" and bar after the show and dinner for another drink and dozed easily in the huge comfy "bed chairs" at poolside, to the soft rumbling sounds of downtown. Really a nice time.
I have to reserve a separate paragraph for the bedding. I have stayed in many, many hotels through business travel, vacations, or what have you. The hotel building itself can be beautiful, have the best restaurants and service but if the bed and bedding is not of equal quality, the experience falls flat. When you think about it, you spend the majority of your time at the hotel IN BED. It is clear that the bed and the bedding at The Joule had been selected by someone who truly LOVES being in bed the way we do. We didn't want to leave and felt a little teary eyed and empty inside when we had to leave it (okay, a little dramatic, but we LOVED the bedding, okay??). The perfect number and size and weight of the pillows. The weight of the sheets and covers are just right. Pure white gives a feeling of clean. The bed itself was perfection as well, down the firmness and lighting. I could not have asked for a better experience.
This is a clear representative of the fact that the guest experience at The Joule is thoroughly thought through, considered and detail-focused. Which is the difference between a good hotel and a great hotel. And this, my brothers, is a great hotel.
As a side note, the Main Street address of The Joule could not be better for a downtown location. There are dozens of culinary choices within five to ten minutes walk from The Joule, and we found one perfect to our mood (see my review of The Dallas Fish Market) for dinner after the show at the Majestic. The next morning, on the recommendation of the valet attendant, we went right across the street to Sol Irlandes (also see my review) for brunch. It was really, really good.