The good things first. The service is impeccable. Not just good but terrific, from the check-in staff to the valet to the concierge, they are all very well-trained, hospitable, professional and not cloying. I'm a fan of boutique hotels, and this has a great boutique-feel-- an older, smaller more intimate feel than say the W.
Now for why I didn't give this 5 stars. My room was teeny. I am not a big person-- a barely 5 feet tall small female, and I felt like I could barely turn around. The round bed is cool,l but takes up the entire room. The lighting is odd at best. They do a great job of having a selection of nifty magazines and even a book or two in the room, but woe is you if you want to read them in bed. No light by the bed other than the main light switch.
Plus the lighting in the bathroom is also less than stellar.