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“Best Service!!! Great breakfast buffet.” 4 of 5 stars
Review of Ramada Dallas Love Field Airport

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Ramada Dallas Love Field Airport
3.0 of 5 Hotel   |   1575 Regal Row, At Stemmons Freeway, Dallas, TX 75247-3619   |  
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Ranked #108 of 192 Hotels in Dallas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Best Service!!! Great breakfast buffet.”
4 of 5 stars Reviewed November 6, 2012

Vic at the front desk was very accommodating with my changing travel plans due to American Airlines pilot problems. Sean the shuttle driver took me back and forth to the airport several times for cancelled flights and misplaced bags. The Ramada made my stay as a distressed passenger wonderful. It's a large hotel but the staff treats you like family. The room was overall clean and up to date. Very happy overall.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadadallas, Public Relations Manager at Ramada Dallas Love Field Airport, responded to this review, November 15, 2012
Thank you for taking time out of your schudle to post a review of our hotel. It is a pleasure to have had you as a guest at our hotel. We are glad to have assisted you during your stay as we know how distressing a canclled flight and misplaced baggage can be. Once again thank you for the review and will be very glad to see you again when you are in Dallas again
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263 reviews from our community

Traveler rating
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    54
    37
    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Midland, Texas
1 review
1 of 5 stars Reviewed November 4, 2012

Terrible. Checked in to room that smelled so bad. It was humid & smells of mold; it was as if the room hadn't been used in a while. Turned the air on and opened the door to try to get some fresh air to circulate into the room (can't open the windows) and the heat-a/c unit smelled as if it were burning and just blew out more sticky air.

Next day. we came back after lunch to be locked out of our room. Front desk claimed we had checked out and they had given our room out to someone else and had no idea where our things were and refused to take responsibility for them, repeatedly asking us if we were sure we hadn't taken our things with us and check out. UNREAL. Had to show our confirmation email that we had booked 3 nights and call our agent to confirm as the front desk receptionist refused to believe us. It ook about an hour to get someone to come up to the room to check to see where our belongings were, as the hotel was incredible understaffed. Tried speaking to the GM only to find out he was on a shuttle run. After checking to see if our belongings were in the room, it took about another half our to get a room key (they didn't let us into our room, we had to go downstairs to get a key). The room hadn't been cleaned and to top it off, it wouldn't be cleaned until the next day, as they were so understaffed. We asked for towels and they told us they had nobody to bring them up to us for about 30 min. absolutely ridiculous.

To make matters worse, front desk receptionist gave us a set of bad keys; we had to go down to the desk, yet again, to get keys that worked. Next day, we get locked out again at the end of the day. after about an hour, we finally get a set of working keys, only to find ANTS in our bathroom. 3 am, we just want to sleep as we had an early flight the next day. Not happening. Went to the front desk and they claimed everything was locked and they had nothing for the ants until about 9 am the next day. We tried explaining we had a 6 am flight but they had nothing for us. Seriously. worst service ever.

Unbelievable experience; extremely rude and careless staff; never again.

Room Tip: Don't stay here, and if you absolutely have to, pick a room near the front desk as you may have...
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  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadadallas, Public Relations Manager at Ramada Dallas Love Field Airport, responded to this review, November 8, 2012
Dear : Guest


Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 214 638 6100.


Sincerely,
Cara Leising
Director of Guest Care
Ramada Dallas Love Field
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Additional Information about Ramada Dallas Love Field Airport

Address: 1575 Regal Row, At Stemmons Freeway, Dallas, TX 75247-3619
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #108 of 192 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Dallas Love Field Airport 3*
Number of rooms: 204
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Also Known As:
Ramada-Dallas Love Field Hotel Dallas
Dallas Ramada

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