I have stayed here many times because it is right at the entrance to Dallas Love Field. When Wyndham took over from Holiday Inn a number of years ago, there was a major renovation and the rooms are still very nice. But the level of service has declined over the last couple of years. Reservations sometimes doesn't get my name right even when I try to tell them my Wyndham Rewards number. On this latest visit, they gave me a room with two queen beds instead of one king, making the seating area of the room very cramped. Yes, *I realize that the type of room cannot be guaranteed, but in this instance the hotel was clearly not very full and when I called down to the desk to ask about getting a king room they said none were available. I don't believe that. I also called to the desk again to tell them that the florescent lamp next to the bed was sputtering and sparking. Nobody came to check. I called again a few hours later and they said they couldn't reach their maintenance guy but someone would check first thing in the morning. Someone removed the light bulb some time while I was out the next day. So, that next afternoon, all I had was a non-working lamp with no bulb. After my third complaint, a maintenance man did arrive a few minutes later to check the lamp and provide a new bulb. I know that these things (and one or two others not worth mentioning) are all trivial, and I will say that I do continue to regard this hotel overall as a comfortable and convenient place to stay, but I have truly noticed a progressing decline in attention to details and my guess is that the property may be understaffed.
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- Also Known As:
- Wyndham Dallas Love Field Hotel Dallas
- Holiday Inn Dallas