I hosted my class reunion and the hotel staff was so wonderful to work with on catering and hotel room reservations. My husband and I stayed on the 8th floor executive level. Our room was a suite and the bed was one of the most comfortable beds we have ever slept on. We slept so well that my husband requested to purchase one of the pillows. The food was super delicious especially the Romano crusted chicken. Many of my classmates kept complimenting me of how everything turned out. The hotel did most of the decor. The tiramisu cake is to die for and surprisingly I am a chocolate lover. I will definitely consider using this hotel again for future events and even a stay cation.

I do not believe the negative reviews. First the staff is extremely professional. The hotel is very clean. Initially, I was disappointed b/c i reserved a nonsmoking room and was given a smoking room. Of course it was unpleasant but fine for a smoker. The room was very nice. The staff reroomed me to the cabana suite as reserved. The rooms are tuscan style ,good quality bedroom furniture with excellent linens. The hotel has tasteful decor thru out the lobbies. It is an older hotel but well kept. Location is close to downtown . My only comment to the hotel is keep the upgraded reservations from other online companies as it may be the first and last time a customer will come as a downgrade will hurt your business.

Believe the other negative reviews you have read. This "hotel" is beyond nasty and does not deserve its star rating. My room was crawling with large cockroaches and when I notified the front desk, the front desk assistant said "I'm actually not surprised." I demanded a refund and was given the runaround. No apology was offered. No offer was made to move me to another room. I checked out immediately and will never stay here again. Avoid this place at all costs!

So, first of all I can't complain because I was staying there for free.... well not for free, but the company who hired me paid it all. I were there the last two weeks and it was very good. Never been in Texas before so this was a whole new experience. Restaurants food was delicious all days, I would recommend a bit more variety for breakfast since every day was the same thing. Agent at the front desk were always great, phone calls were always answered very fast. Personnel from the restaurant were the best since they were always welcoming with a smile and GREAT CUSTOMER SERVICE. Shuttle employees were also great, always caring for all clients not to fall at moment of getting off the bus. All of them seems like they truly cared for us, and there's nothing better than that. So, costumer service was great, food was great.. the facilities are good... laundry not that good but hey, at least they have one. Couldn't use the pool since it was very cold so I cannot tell if pool was good or not. Rooms!! They were always neat, clean and all my stuff were on the place I left them, this people are very trustworthy (which is a +plus). I almost didn't use the Tv in the room that much because a was on business traveling but the few times I did, it was GOOOOD. Coffee maker, Starbucks Coffee so that rocks! I'm a Big Coffee Lover.....

So the thing that I didn't like is that I had a teammate who was staying alone (not like me, I was with another girl as roommate) but he, he had a room all for himself, he had the tv, desk (which we had also), coffee maker, a REFRIGERATOR and a MICROWAVE. So those kind of rooms REALLY ROCKS!!

Anyways, overall it was pretty good.