We stayed 5 nights during a choral directors' national conference (ACDA) which was held about a mile away in the heart of the arts disctrict. Before we even arrived, I'd been in communication with Brooke Ashley (or Ashley Brooke, I think that was her name - can't find old emails) who was so positive and helpful with my many questions about the hotel. I felt welcome and wanted before we even arrived.
Our room on the 8th floor (801) was as far from the elevators as could be, but it wasn't a long walk at all since this is not a large property (which I liked). Our room was partially renovated (vanity - granite] & bedding were new and the shower/wetbar area and other furniture were not updated - formica countertops). The bed was very clean and comfortable. The room was also very clean, just not completely updated, but well laid out and perfect for our needs. You walk into the sitting room/wetbar area (instead of the typical bathroom right by the entry-way) and then the sleeping area is by the window and is across from the vanity/clothes hanging area and then the bathroom next to that. We thought this layout is the best for function. Nice to not walk into the room and be confronted with the bathroom first thing. The undercounter refrigerator had a small freezer compartment which was great for refreezing the freezer pack for our insulin container. The water pressure was good and there was no water softener - which made me very happy. The a/c was a little loud, but we were able to turn it off until ready to go to sleep and then it provided great white noise which covered some of the street noise - which wasn't bad, but noticable if no a/c is running. We were just very pleased with our room's layout, cleanliness, and comfort.
Since we flew, transportation for us was taxi, the hotel shuttle, or walking. The hotel shuttle runs every 30 minutes during the day (not at night) and should be reserved as early as you know your schedule as it seems to be 'first come/first served' when requesting transportation. We were able to use the shuttle several times - and if the driver wasn't busy, he would take us down to our needed location in the arts district. (Tipping is appreciated, but not required.) Both drivers who served us were very helpful and courteous - nice guys. If the shuttle was unavailable to us, the front desk folks would call a cab and it would be there within a few minutes.
(NOTE: We rode several cab company cabs and were introduced to Cowboy Cabs by our hotel staff and once we were - we wouldn't ride any other cab. We learned (the hard way) that other cab co's may or may not have credit card readers on board - one guy with another company used an old mechanical credit card embosser and it didn't work right, another cab co. promised to email our receipt - which we haven't received yet - and the other cabs were dirty and the drivers not as consistently courteous as Cowboy drivers. Cowboy cabs earned our consistent business by the 2nd day we were there. Worth the wait even if other cabs were available...Cowboy Cab's number was on our speed-dial.)
There are quite a few restaurants within walking distance as well as a CVS drug store within 2 blocks - good for incidentals. Our favorite nearby restaurant was Ellen's Southern Eatery which had a somewhat limited menu, but what they offered (all day breakfast and lunch fare) was reasonable and good. We especially liked the fried okra and coconut custard pie-cake. It's located just across the street from the 1st floor garage area behind the hotel. (Note: Parking is limited to about 3-4 cars and the shuttle van in this small garage - but it's the best way to go through to the restaurant areas from the hotel.)
Capriottis (across the street from CVS) had fantastic sandwich fare - and they will deliver.
The hotel provides breakfast for the guests (limited hours, check w/ staff) and is located on the 2nd floor. It was well maintained and offered plenty of options (scrambled eggs, bacon/sausage, tortillas - plus hot oatmeal, cold cereals, breads, yogurt, juices, make-it-yourself waffles and more. The Texas waffle iron was a cute touch. Although not a real large seating/eating area - was quite a bit larger than most places we've stayed and well laid out. They also offer light evening snacks from 5-7 - which we were able to enjoy one evening.
The staff members we encountered were all very helpful, courteous, and knew the area. Should we ever find ourselves heading to Dallas again, we'd gladly stay at this Springhill Suites hotel. Better than 'just a room' accommodations at a better than 'just a room' price - plus breakfast and in a great downtown location!
Rooms farthest from elevators are quietest and not that far from elevator - easy walk anywhere in ho...
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Hello and thank you very much for your recent review. We always enjoy hearing about your positive experiences at the SpringHill Suites Dallas Downtown/ West End! Thank you for taking the time to share! We look forward to seeing you again in the future. Sincerely, SpringHill Suites Dallas
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