I spent two nights at the Magnolia. My room was very comfortable and quiet. Great shower. Free WiFi, breakfast were much appreciated. I didn't have a car but the valets got me cabs immediately when I needed them. The only thing I would change- the room was a little dark. There are lamps and big windows but I was reluctant to open the blinds all the way because there are other rooms just across the way so not exactly private with the blinds open. But the comfort and general experience outweighed the slight inconvenience of not-so-great lighting. Oh- and the elevators are super slow. I would change that too.

I see that someone else mentioned the room keys not working. I had the same problem but I discovered that if I pulled on the door knob while standing outside the door there would be a little click and then my key card would work. I discovered that after going downstairs to get a replacement key card. The same reviewer said the bathroom was dingy- mine was very clean. And the lighting in the bathroom was fine.

Our TV did not work. We called the first night, and was told it would be fixed. Didn't happen. The bathtub filed up while we took showers... The drain was clogged. We called and that WAS fixed for our second night. Your Bartender, Freddy at the evening reception was rude. I bought two Crown and Cokes for $18. I gave him a $20. I was probably going to give him the $2 change as a tip, but he just assumed I did, and didn't bring the change back to me. I then asked for it, he seemed put off and disgusted, and brought it back, throwing it on the counter. I am in the Customer Service business, and if I saw my employee be like that to a customer, we would definitely be having a talk. Because of the way he treated us, we did NOT go back the Evening Reception the next evening, and basically he put a sour taste in our mouth at the beginning of our Magnolia experience, so that when other things went wrong, we had little patience. It is a shame, because I had heard so many good things about the Magnolia. On the plus side, driver Jake from MGM was incredible. Nice, service related, on time. He needs to be commended.

I stay at the Magnolia frequently for business. It's a convenient location with excellent service but I'm starting to get frustrated with a couple of things, the biggest one being that the rooms are very dark, even with all of the lights on. This may be no biggie for males but women need good lighting for make up. As a, ahem, mature traveler, I'm used to bringing my own makeup mirror but need something more than mood lighting to use it. Second, and more important to all travelers, there is no room safe to store electronics and other valuables. This means I end up toting my gear everywhere. Safes need to be big enough for laptops and the stack of electronics we all have. Plus, again, as a female, I care jewelry on trips and will not leave it behind in the room.

Additionally, on this trip, a two nighter, I spent the first night freezing since the heater didn't work. I didn't realize the problem until late and decided to tough it out. When I called down the next morning, the maintenance folks had it working by the time I returned that evening. Additionally, I had trouble with the lock on my door. After the first time, when they rekeyed my cards, I had maintenance come up to let me in (which the front desk recommended; this was helpful because I was lugging said electronics & gear around - see note about safe...). When the very nice man let me in, he tested my keys and they worked once and then didn't. We tried both keys, which were stored separately in my bag, making it unlikely I had demagged them. I'm not an expert but it seemed the lock was the problem. It didn't appear to be just me either, as I spoke to another guest who had the same experience.

I like the Magnolia overall - convenent, good value and excellent service - but it needs a little work.

BTW, I don't use their breakfast/reception service due to diet restrictions but I hear from my coworkers it hits the spot. Other options are the Starbucks just off the lobby (which was oddly closed but not explained on one of the days I was there), Iron Cactus, Sol y Irlandes, Dallas Fish Market and the Rodeo bar in the Adolphus. All are great places to eat. There is also a CVS on the next block if you need incidentals.

Spent two nights in Hotel, there were issues upon check in getting our room keys to work. And upon discovering this and bringing it to their attention they seem shocked like it was impossible. The rooms need updating a bit, specifically the bathroom. Sloppy tile work and it appeared to be a bit dingy.
The evening receptions and breakfast were great and the staff for the most part was very helpful. Overall I would certainly recommend the hotel, especially for location and for business meetings, but for a personal trip with family or a spouse I would look somewhere else first.