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“They still believe in service.” 4 of 5 stars
Review of Residence Inn Dallas Market Center

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Residence Inn Dallas Market Center
3.0 of 5 Hotel   |   6950 N Stemmons Freeway, Dallas, TX 75247 (Northwest Dallas-love Field)   |  
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Ranked #90 of 190 Hotels in Dallas
Dallas, Texas
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“They still believe in service.”
4 of 5 stars Reviewed May 28, 2013

I stayed here with my sister and a friend for a girl's weekend. Fantastic location for getting around downtown, but hard to find off of I-35E in Dallas. It's called Market Center, but it's a mile or so north. Joseph welcomed us as we come flying into the lobby as a heavy rain had just begun. He helped us check in, then told us a way to get to the room without getting wet. The hotel seems to be built like it may have been apts. before? I dunno, but it works out great for an entire weekend. Only a "good" breakfast, but the staff was so kind, it really didn't matter! I lost a pair of sandals on this trip and they made several attempts to find them for me, but none were found. They seem to go out of their way to help and that's what a call service!

Room Tip: Hotel faces a major interstate, but you wouldn't know it once you're inside. Private, gated...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, July 26, 2013
Dear Brenda,

Thank you for taking the time to share your guest experience. We appreciate your kind words and thank you for choosing our Residence Inn for a girl's weekend.

We hope to welcome you back to Dallas in the future.

Best Regards,

Traci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 11, 2013

Spent a month at this property while working in Dallas recently. The property itself is fine, a typical older style Residence Inn with separate buildings. Rooms are large with plenty of space to spread out. I was in a building adjacent to the freeway and I was concerned at first that the noise would be disturbing, it was not. Although there is nothing really close by the hotel, it served it's purpose. What makes this property stand out is the caring and very attentive staff. They went out of their way to make sure we felt welcome and taken care of. Michelle (one of the managers) was especially attentive and kind.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, July 26, 2013
Dear Guest,

Thank you for choosing Residence Inn Dallas Market Center for your long term accommodations. We appreciate you recognizing our staff and sharing your guest experience during your stay.

We hope to welcome you back in the future!

Best Regards,

Traci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
Top Contributor
116 reviews 116 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 17, 2013

We were in Dallas for the Dallas Marathon and to see Wicked in Fair Park.

Check out was easy and everyone was very kind.

We were on the first floor, 815. Easy access to parking lot. We unpacked, and had to get ready in less than an hour for the show, Wicked. The front desk helped us with our directions for both the play, Saturday night and to get to the marathon the next morning.

My only issue was the outlets didn't hold the plug for the iron, making the chore even more difficult. I would definitely suggest getting that checked out. It was the outlet near the kitchen. I was traveling with my client and his children and we all needed to iron as quick as we could to get back on the road.

Easy to get to Fair Park for both events.
Great Staff.
Breakfast was the usual buffet style of all Residence Inns. Clean eating area. Kind Staff.

We saw the sports court, and pool. We didn't use them with the short amount of time there but they did look inviting.

Room Tip: I am not aware of elevators, so we asked for a first floor room for easy unload, and reload of vehic...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, July 26, 2013
Dear Guest,

Thank you for taking the time to share your guest experience while staying at Residence Inn Dallas Market Center. We are happy you enjoyed your stay!

We appreciate you making us aware of the outlet not working properly, we were able to address it for the next guest.

We hope to welcome you back and thank you for staying with us during your trip to Dallas!

Best regards,

Traci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 2, 2013

The hotel was very nice and awesome. Really enjoyed the room was perfect for roommates. Getting cabs was very difficult as a lot of them did not know where this hotel was and kept going to the hotel that was a block away. It is a little difficult to get to at first due to it being off the interstate but after driving around after checking in it's easy to get around once you know the exit and entrance ramps.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, July 26, 2013
Dear Guest,

Thank you for choosing Residence Inn Dallas Market Center for your trip to Dallas in 2012.

We appreciate you taking the time to share your experience and if you return again to Dallas it would be our pleasure to have you again as our guest!

Best Regards,

Traci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephenville, Texas
Top Contributor
70 reviews 70 reviews
47 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 22, 2013

We recently needed to make an unexpected trip to Dallas after my grandmother was put in the hospital at UT Southwestern. This location is just a few blocks from the Parkland/UT/CMC area. It is an older style RI with rooms laid out in different buildings in an apartment style. It is a true suite with a divider between the living room and bedroom. The bathroom also opens into both the kitchen area and the bedroom. I actually like this style better than the newer rectangle ones they build now. The finishes were not as upscale (granite, stainless) as the newer ones but it was well cared for.

There were two TVs, a big one in the living room and a laughably small one in the bedroom. We don't watch TV in bed so no big deal to us. Also the remotes would work either TV so i you pointed it at the one in the living room it would usually turn on the one in the bedroom too. I loved the heat lamp in bathroom, you rarely see these anymore and I like them very much.

Breakfast was the standard RI fare, above average and good. It is a fairly large facility with at least 10 separate buildings. Easy on/easy off from I35E but nothing within walking distance of the property. The residential area around the hotel is a bit run down. Parking is key carded to a gate and they give you a card to put in your windshield for security.

Overall would stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, July 26, 2013
Dear Guest,

Thank you for taking the time to share your guest experience while staying at Residence Inn Dallas Market Center. We appreciate your feedback so that we can continue to improve our guest experience.

We appreciate you being our guest and we look forward to welcoming you back in the future!

Best Regards,

Traci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bay area, ca
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 20, 2013

Where do I start? This place is a disaster - here is a partial list. First, they advertise a shuttle, but it stops super early. The front desk employee was unhelpful and short at check-in. I asked for food options and she rattled off three restaurants and then turned and walked away. The TV in bed room is smaller then my computer monitor, I literally think it is an 18in tv (who knew they even made those). My room faced a very noisy freeway and the windows are NOT soundproof. Asked about a shuttle ride back to the hotel, was told the driver was not available all morning.

And I am a Marriott Gold Member who is supposed to get treated a little better, watch out if you are a regular guest. This place does not deserve any of our business.

Room Tip: Be sure to get a room not facing the freeway
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, February 21, 2013
Dear Marriott Rewards Gold member,

I want to thank you for taking the time to share your experience. I apologize first for the level of service you received and not providing comfortable accommodations for your stay. This is not an acceptable experience for any of our guests and I truly am sorry I was not able to address this with you on the night of your stay and prior to your departure. I have sent you a message separately so that I can find out additional details regarding your stay so that I may address the service with our team.

As you noted we do provide complimentary shuttle service which is scheduled Monday-Friday 7am to 7pm. We do not often have requests after this time but since we occasionally have a guest arriving after 7pm, we have recently made adjustments to accommodate guest requests after our normal Monday-Friday 7pm posted schedule. We do want to try to accommodate all guest requests for shuttle service; however, in some case we are not able to make accommodation due to guest requests already on the schedule.

In addition, thank you for your perspective on the guest suite. With being conveniently located in close proximity to I-35 we will look at additional options to make our guest suites less impacted by the sound of the freeway.

It is our goal to improve our guest stay and make each stay a great expeience. Thank you again for your comments and assistance with this goal.
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 15, 2013

A below average Marriott Residence Inn. The staff overall is friendly but all seem under trained and under supported. The hotel seems to have very poor support from ownership. Maintenance is below average, the hot tub is roped off with yellow tape and empty. The gym is enclosed with a couple treadmill runners and a few dumbbells and that's it. The hotel is about 50 yards from the freeway so finding quieter rooms is tough. There is no walking to anything. Most parking and all doors are key carded. The breakfast and social hour food is at the VERY LOW END of Marriott standards. The very cheapest industrial/processed food-like products possible. The one person doing the food is about as low energy as can be - seems totally unsupported by ownership, just dumps frozen food product into serving dishes. Food bar often a mess and often out of food. Business people in a hurry beware. However, many people's standards have become very, very low as well - so this hotel may be just fine if you are one of those.

The very bottom end of the Marriott Residence Inn standard.

Room Tip: West rooms are five yards from the I-35E Freeway. For quieter rooms choose east rooms.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci R, General Manager at Residence Inn Dallas Market Center, responded to this review, February 21, 2013
Dear Guest,

I apologize for not providing you as our guest the best service and accommodations as you expected in our Marriott Residence Inn.

I thank you for giving us the details of your experience so that we are able to evaluate our complimentary food offering standards and provide a better value to our guests.

We are also in the process of training new associates and will evaluate to make sure we have the proper support to provide better service to all of our guests.

Thank you for your time and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Dallas Market Center

Address: 6950 N Stemmons Freeway, Dallas, TX 75247
Location: United States > Texas > Dallas > Northwest Dallas-love Field
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #90 of 190 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Dallas Market Center 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Residence Inn Dallas Market Hotel Dallas
Dallas Residence Inn

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