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Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E)
2.5 of 5 Hotel   |   2287 W. Northwest Hwy, Dallas, TX 75220   |  
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Ranked #85 of 192 Hotels in Dallas
Texas
Top Contributor
104 reviews 104 reviews
73 hotel reviews
Reviews in 52 cities Reviews in 52 cities
54 helpful votes 54 helpful votes
“Ok for a night...”
3 of 5 stars Reviewed July 24, 2013

This hotel worked out ok for one night but I would not have wanted to spend additional nights there. We had an early flight and the location was good for that however, the location was pretty scary and we would not venture out in that area at night. The hotel itself didn't appear very appealing. The public area looked dingy. Our room was clean except the bathroom floor didn't look that great. The bed and sheets were comfortable and clean. The shower worked well too. We were put into a non smoking room however the room smelled of smoke. We asked to be moved but they said they could not move us. The clerk offered to cancel our reservation, but it was too late at night to find something else. We chose to stay, use some Lysol for the smell and it worked out ok for one night.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this review, August 9, 2013
Dear dsg560,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am so sorry our hotel was not able to meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
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    26
    16
    9
    5
See reviews for
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
KC, MO
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 1, 2013

We stayed here 6/22/2013. We were able to get adjoining rooms. The only problem we had was we "rented" a kids show and it didn't have any sound. I was able to go to the front desk several hours later after we got the kids to bed and they were able to take it off. Breakfast was good and overall it was pretty average for a hotel.

Room Tip: Call to get the room you want if you need something special.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this review, July 19, 2013
Dear kc_motraveler98,

Thank you for taking the time to complete a review on your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed June 18, 2013

Stayed overnight for a class the next day in Dallas. Room was in good shape and content. Took greyhound bus and took taxi to the Hotel (27 total with tip included). The hotel is near the hiway. Quiet and clean and I was on the 2nd floor which was non-smoking floor. Room had a stale smell and was gone once turned on the air conditioner to get air flowing. Room was double queen and overal clean condition and good to stay in since just sleeping. The food was decent.

Cereal/eggs/yogurt/eggs/toast/bagel/milk/sausages/gravy/biscuit and good mix. Lobby was clean and so was the food area. Business area was a desk with cpu/printer attached.

Booked via hotwire for $68 total, unable to use my membership card since it was though hotwire.

Overall happy and content and would refer this to anyone looking for a hotel.

Taxi from hotel to the campus was around $15 with tip included already.

No noise or smells noted. Bed was firm and no problem sleeping. Water pressure was good

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
189 reviews 189 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed June 17, 2013

I stayed at this hotel for several days, as I was on a business trip. My room was very clean and the bed was comfortable. I wasn't impressed with the breakfast however I haven't been back to the States for two years - I forgot that all the food is processed: pancakes out of a machine, orange juice from a box, nasty cinnamon buns. Sugar, sugar, sugar ....ahhhhh the American breakfast (I didn't miss you).

Anyway...I have no other complaints. My room was quiet and the air-conditoner worked great.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this review, July 4, 2013
Dear mikeycee0630,

Thank you so much for your candid review of our hotel. I am happy that you found the bed comfortable and noticed the cleanliness of the room. I am truly sorry to hear that the breakfast served during your travel did not live up to your expectations. Rest assured that this issue will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
85 reviews 85 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 7, 2013

I really like this hotel and its location is very convenient to restaurants, downtown Dallas etc....
The staff is very friendly and helpful and they remember you!
I would definitely recommend this hotel.

Room Tip: Higher floor
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 2, 2013

I chose this hotel because of the competitive rate. I was in a hurry and did no research but figured HIE would be okay. Even if I had checked Trip Advisor first I would have booked this hotel because the reviews are good but I really can't understand why.
I got in at about 9 PM and went directly to find a bite to eat. There are plenty of options but they're spread out among as many "gentleman" clubs (first red flag). After grabbing a snack I was accosted by a beggar in the restaurant parking lot (second red flag). I went back to the hotel and observed a “couple” checking in that I suspect had asked for an hourly rate (third red flag).
My bed was clean and comfortable and although the room had been cleaned it had the smell that indicated it wasn’t really clean at all. My desk chair was broken and the unfriendly receptionist said she couldn’t do anything about it but then offered to let me take a chair from the breakfast area. There is no coffee in the lobby so I had to go next door to the Waffle House to get a cup.
This is probably the nicest hotel in this neighborhood but it’s just a real bad neighborhood and I think HIE tries but no matter how lipstick you put on a pig, it’s still a pig.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this review, May 29, 2013
Dear BamaBarcoder,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.

I was disappointed to hear that we had failed to meet your expectations on this occasion. I am also sorry if you were not completely satisfied with the cleanliness of our rooms and if some amenities didn't work. We regret that we were not able to resolve your troubles before you had departed.

Rest assured that all your comments will be looked into by the hotel's management and we'll make sure that everything will be addressed accordingly. I hope we get the opportunity to show you some of our improvements on your next trip to Dallas.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013

Well, maybe Palace might be the wrong word, but close.
We left the dump and found the Holiday Inn. What a relief.
From check in to check out, nothing but a pleasant experience.
Check inn took a few extra minutes, but was surprised to hear the apology and a snack package for our patience.

Excellent parking facility. The Hotel was very nice and very clean.

The room was no exception. Very nice, comfy and very clean.

The bed was great. Slept like a log. I believe our rate was in the 80.00 range, but worth the price from the other place we fled from.

That is where I will be staying next year on our annual dining trip.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E)

Address: 2287 W. Northwest Hwy, Dallas, TX 75220
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 192 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E) 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Dallas/Stemmons Fwy (I-35 E) is a newly renovated hotel located in prestigious North Dallas/Market Center, downtown Dallas. We are 12 miles from Dallas Fort Worth International Airport (DFW) and 2 miles from Dallas Love Field (DAL). We offer complimentary shuttle to Lovefield Airport Monday to Friday from 7:00 AM to 10:00 PM. The Holiday Inn Express hotel is 1 mile from Speed Zone & Texas Stadium/Cowboys Stadium. Downtown Dallas, Deep Ellum, West End, lower Greenville Avenue, Northpark Mall and the Dallas Galleria Mall are within 10 miles. When booking now, you have our lowest Internet rate guarantee and you earn Priority Club points for your stay with no extra fees! Our newly renovated hotel and its lavish guest rooms make it a perfect stay for the weary business traveler. Over sized rooms, luxurious sofas, granite tops are great way to unwind. For your dining needs, try famous restaurants in Dallas: Pappadeaux, Pappasitos, Pappas Brothers, Jason s Deli, Red Lobster and Olive Garden. Like the nightlife? Try Firewater Bar and Grill. Our meeting space is newly renovated and ideal for all types of events for 5-85 people. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas/Stemmons Fwy(i-35 e)
Holiday Inn Dallas
Dallas Holiday Inn

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