What do you expect from a Courtyard by Marriott? I expect clean rooms, friendly service, fast check in, a decent room, quality food (since it's not a continental breakfast) and a decent gym. I got ALMOST all of those things but had a couple of hiccups along the way.
I was in Dallas for business a couple days in April and stayed at this Marriott. My flight out of Chicago was over 6 hours delayed due to severe weather and so I called ahead to the hotel to let them know I wouldn't arrive till well after 1:00 am. They said not a problem, they'd be waiting for me.
I arrived just after 2:00, completely exhausted. Front desk told me they could not check me in because their system was rebooting and it would take 15-20 minutes. After all the hell I had been through this was not another problem I was hoping to encounter. I curled up on the couch in the front lobby and waited for them to get me a room. With my advance notice I would have preferred they get my room keys and everything set up before rebooting their systems. It was just a major hassle.
The next big issue was the elevators. They were both HORRIBLE. My room was on the 4th floor and I had luggage so I used the nearest elevator. It jumped and stopped / started so many times I was getting so frustrated... and eventually a little bit panicked! I couldn't wait to get out and get to my room. The next day I took the elevator near the back of the hotel, but it was not much better. At one point it just kept opening and closing the door with the floor dropping under me each time.
No one likes to be stuck in a metal box, hanging by wires. I was very disappointed with the lack of upkeep on BOTH elevators at this property.
Otherwise this hotel hit the mark on everything else that I have come to expect from this respected chain of hotels. Before booking, just call and see if they've fixed their elevators.
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- Also Known As:
- Courtyard By Marriott Dallas Market Hotel Dallas
- Courtyard Dallas Market Center
- Dallas Courtyard
- Dallas Marriott