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“Great for business travel” 4 of 5 stars
Review of Hotel Lumen - a Kimpton Hotel

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Hotel Lumen - a Kimpton Hotel
3.5 of 5 Hotel   |   6101 Hillcrest Avenue, Dallas, TX 75205   |  
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Special Offer
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Ranked #24 of 191 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
San Diego, California, United States
1 review
“Great for business travel”
4 of 5 stars Reviewed March 10, 2013

I have stayed at the Lumen numerous times for business in the Dallas area. The front desk folks always greet me by name and ask if I will be needing a ride to my office via shuttle. Brandon(the shuttle driver, most of the time) has to be one of the most knowledgeable Kimpton employees I have ever met. And being from the DC area, I have met a lot! The food at the restaurant is good, but the speed of service for breakfast could be improved. I had an issue one morning, but it was very quickly and professionally handled by the restaurant GM.

The rooms are perfect for working with plenty of desk space and free internet with in touch member sign up. Internet speed was good with no outages during my stay.

Beer and wine happy hour was a welcomed treat after arriving from the office!

Will be staying here many more times and looking forward to it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AssistantGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review, May 10, 2013
We love having you and thank you for sending out an amazing review. You made my day!
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263 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Los Angeles, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 2, 2013 via mobile

This is a nice hotel considering it is a remodeled Ramada. Make sure you get a room with a window. Service is great. Super clean, nice linens,nice bathrooms. Staff is very friendly and full of info. I have no complaints about my stay here. Price was appropriate considering the area. Definitely would return.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AssistantGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review, May 30, 2013
We look forward to having you back. I know you stayed in February. But come back soon. The weather is getting nice for some POOL TIME!
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New York City, New York
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed March 2, 2013

While visiting SMU we landed at the Hotel Lumen and all agreed this is a great hotel. Southern charm abounded from every employee.. from the car valet to front desk to housekeeping. It's a modern, sleek styled hotel, more on the simple side than anything else, but doesn't feel skimpy with its decor. The bathroom is spacious and all white. There is a nice sized glassed in square shower with a large overhead "rain shower" nozzle above. The sink is very large, enough space for two to use at once. Beds are quite comfortable with plenty of pillows. Writing desk is perfectly adequate and closet/drawer space was plentiful. As with most hotels, there were snacks and drinks for purchase, though the prices are always too high for our taste. But the price for the room was terrific, considering the style, comfort and Kimpton brand name association. A really nice touch was the late afternoon complimentary wine served in the lobby. There is a sunken, rectangular plush area that many guests seemed to take advantage of where the wine is served. Nice way to pass some time. Valet parking was $13 overnight, with unlimited in-out privileges. There is a good restaurant adjacent to the lobby. We had room service breakfast delivered from there one morning. The yogurt parfait was delicious and the oatmeal was excellent with marcona almonds, blackberries and brown sugar. The restaurant feels like an upscale coffee shop, but the food is certainly a step above that category. Take the time to go to the rooftop and sit in one of the deck lounge areas for a nice view of the surrounding area. This is a terrific find. I highly recommend it if you are in the Highland Park or University Park area of Dallas. Can't be beat for visiting SMU and looking for walking access to restaurants, shopping and school-related supplies purchases.

Room Tip: Rooms overlooking Hillcrest Avenue have a view of SMU's campus, otherwise views of commercial di...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Level Contributor
91 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed February 20, 2013

Really is my kind of hotel - for one main reason they have really good beds, and that is rare, big and comfortable. Aside from that the location is in a nice & quiet part of Dallas, staff are really friendly, there is a heated pool, I had the gym room to myself, and the restaurant is great. Good value too.
Nothing more I could want.
Plus if you ask nicely they will drive you around in their SUV, up to a 3 mile radius for free - that's great service!

Room Tip: Up high and at the back for quiet and privacy.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman,OK
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 19, 2013 via mobile

What a differences aesthetically. The renovations look amazing. Everything is crisp, clean and well appointed. I hate to have to do this because everything else was so great, but I have a pretty big complaint. The room I stayed in was at the rear of the hotel. I could hear people using the dumpster behind the hotel for bottles and other loud objects as well as the dumpster lid was closing loudly. I could also hear people next door and in the hall. They have GOT to work on soundproofing. Everything else with this property is incredible. I'm going to stay here again but I will request a room toward the front of the hotel. I wish I could give it 3.5 stars. It would have been 4.5 if it weren't for all of the noise. Great property, loud rooms in the back of the hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 1, 2013

I have been won over by Kimpton by staying at The Lumen. The staff was so attentive and welcoming from my first phone call to book a room with Rachel to helping me place my luggage in my car on the way out. The rooms were wonderful, and the bed was fantastic. I am writing this review almost in protest because I would like to keep this hotel to myself and be sure I can always get a room, but they should be praised for how wonderfully run this hotel truly is. Thank you everyone for your hospitality. I was so wooed by this hotel I have written corporate to praise them.

Room Tip: Book your room directly through the hotel instead of expedia or other travel sites. They will match...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, UK
Level Contributor
86 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed January 17, 2013

Arrived at the Lumen 06:00 am after an overnight from Hawaii, greeted warmly by desk staff, quick check-in and were informed that we could go to our room immediately! Free coffee/tea/etc were available in the foyer so we had a drink first and headed off for a couple of hours snooze. The room didn't have any windows and the beds were soft, perfect for anyone jetlagged. Covering some of the other points raised by reviewers..the room was large, plug sockets available at desk level, sliding door separating loo/shower from bedroom which were self contained anyway so no issues there. Having no windows was interesting but as we were only there for two days and didn't want to be on Dallas time anyway it didn't really matter. Had breakfast in the restaurant, good quality and reasonably priced.

Nothing to do with the hotel but don't arrive at DFW terminal A at 04:30 a.m. no food or drinks, no taxis and nobody on hand who could help with anything. Eventually rescued by a passing DFW Service guy in a car who took pity on us and phoned for a taxi. Really bad experience.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lumen - a Kimpton Hotel

Address: 6101 Hillcrest Avenue, Dallas, TX 75205
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Dallas
#12 Family Hotel in Dallas
#22 Romantic Hotel in Dallas
#40 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lumen - a Kimpton Hotel 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
Hotel Lumen, a Kimpton Hotel, brilliantly illuminates your stay in Dallas. Ideally situated across from SMU campus and adjacent to the swanky Social bistro, its chic retro style provides modern comfort that feels fresh and inviting. Located in the affluent Park Cities neighborhood, our luxury boutique hotel is near exceptional shops, restaurants and museums. The hotel is also close to the Dallas World Aquarium, Meyerson Symphony Center, Dallas Art Museum and the American Airlines Center. ... more   less 
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Also Known As:
Hotel Lumen Kimpton

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