Was lucky enough to spend 5 glorious nights at this amazing property in Mid-November. This hotel exceeded all expectations and no matter why you are in Dallas, the location is amazing and the staff and attention to details make it your home away from home.
First, it all begins with the Staff - and they were remarkable. From Kaley/Rachel/Ashley/Nikki to Mario and the valets, incredible staff. Housekeeping was amazing - rooms were immaculate (and I have a penchant for clean rooms). Tom from room service was extremely friendly and service was quick. Can't say enough about this incredible staff.
My room was located in the older section of the hotel (3rd floor) and never once heard a door banging or anyone stirring (though there were nights the hotel was sold out). And, oh my, the beds... the best sleep I've had in months. Linens were of high quality and the mattress coupled with the amazing pillows, made me want to stay in bed all day. Glad I didn't though, as it was great attending the wine hour every night and meeting new people, as well as spending some quiet time on the rooftop deck and last, but not least, in the Front Room - the restaurant and bar associated with the hotel.
Jackie, Creighton and Moses are superb bar tenders. Great mojito's, martini's and even some specialties that they brewed up including "the Garden variety" with jalapeno. Great wine selection and bar service was simply, outstanding.
Some disappointment in the food but I understand they are going through a food overhaul. Edith was an amazing server, as was everyone else in the restaurant. I think a pre-requisite of working at the Kimpton is that you have to have terrific personalities and look good too! Can't say a bad thing about anyone.
If you are going to Dallas on business or pleasure, I highly recommend the Lumen. Centrally located and easy to get around + this hotel has the ambience to relax you after a day doing whatever you are doing. Oh - and the pool area - amazing!