Husband had to travel to Dallas for a short trip for work, tues - thurs and asked me to come with him and get a break from our 3 young boys.... Another person from the company stayed here and said it was great, so off I go to research this hotel, looked great and read great reviews so we booked it.
King room pool view, the room was brand new, spotless, modern and just lovely. After getting settled we headed down to the bar for some snacks and drinks before they closed. Jackie was the bartender and what a great and fun person to talk with. She was fantastic and by 12:15am when we departed felt like we have been friends for years. We ordered the beet salad and the tomato and avacado salad, and the cream of broccoli soup... everything was FANTASTIC!!!!
Slept like babies in our super comfy fed, until (only bad thing to say). We had the do not disturb sign on our door, hubby was in the shower and I was still lighly sleeping when I hear the door open and someone on a talking radio entered our room... I screamed my husbands name and quickly the door slammed shut. After speaking to the lovely Nikki at the front desk, we came to the conclusion that it was either maint or housekeeping and they made an error on entering even with the sign up.. they made a mistake. Freaked out at first then realized these things happen.. let's move on and continue to enjoy this hotel!
Head downstairs for coffee (for me) and breakfast for hubby. Our waiter suggested the short rib benedict, it was delish! How do I know... I couldn't resist, I had to have a taste and so glad I did.
Leticia the hostess is so nice and lovely to chat with. Every single person we ran into asked us if we needed anything or how we were.. you get the idea, they actually care and it shows!
Hubby heads off to work and I hit the gym, nothing fancy but had just what I needed. It was equipped with 2 treadmeals, 2 life cycle bikes, 1 elliptical, ab ball, free weights and a bench. TV in front and center. Got my workout in and then got ready for the pool.
The pool area is very simple and beautiful especially at night with the lights. I was the only person out there.. pool was freezing, so only put my toes in but would imagine how good it would feel during those hot summer months. I needed some food and a cocktail, so I went in to speak with Leticia (sp?) and she sent out Tom to take my order... another beet salad, garlic/parm fries and a double ketel one with cranberry juice and a splash of orange juice. Of course the food was fantastic... my $18 double drink.. sorry to say, couldn't taste the vodka and it wasn't double in size it was in a small drink plastic cup, so for $18 I thought I would have tasted the vodka right? Anyway... also note that tip is included by the pool, didn't notice that until after so Mr. Tom got double tip on both my first order and second which was a ice cold miller light. Oh well, made his day Im sure.
Up in my room later our phone rang and it's Jackie... you know from the bar the night before. But she didn't need to say that, I knew who she was and she informed me that the bottle of booze my husband had finished the night before (Oban 18)... they managed to get another one delivered and she said she was hoping to see us later for another drink.
Met some Dallas friends down at the bar and of course there was Jackie welcoming us all and making us feel very welcomed.
Great drinks again, then headed up to the 4th floor outside area for the sunset. Would be nice to have a small bar area up there too, but they don't. Oh well, it's only a short ride down to floor 1 for additional drinks.
this is more of a business hotel, so its pretty quiet during the day. We ended our stay by having free coffee and tea by reception... When my husband remembered we didn't finish our bottle of Cab from the night before, off hubby goes to get wine glasses at the bar and the wine from our room when the lovely Nikki at reception says "you cant have wine without cheese" let me go see what I can get for you guys. A few minutes later she comes back with cheese and 3 different types of crackers.. This place is great!
They have bikes for you to take a ride around the area, but we had to get packed and eat lunch before our 12 noon departure.
Back in the "front room restaurant" we each ordered a glass of wine and I had the broccoli cheddar soup, grilled cheese and tomato sandwich and hubby had the blue cheese and bacon cheese burger. Again.. the food here is fantastic!
Wished us a good trip and we were off... would we stay here again, without question! Don't hesitate it is a great place to stay, relax, have drinks and food.
I couldn't get everyone's name, but here are a few that really made us feel special during our very short stay:
Nikki at Checkin
Tom for pool food and bev service
Jackie the rockin bar tender
Leticia the hostess with the mostess
Gilbert at valet
the worker who showed me where the gym was.. btw its in the original tower 2nd floor opposite side of check in
And the many, many other employees who stopped to make sure we were enjoying ourselves and asking us if we needed anything.
Some high end resorts don't have this personal service. Beware... alot of VERY clean glass all the walls... walked into one, learned my lesson with a red mark on my forehead, actually very funny!
Thank you everyone at the Lumen, we now have the perfect place to stay while in Dallas!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.