Where do I begin? (1) There was a group of 6 of us, traveling to that area of Dallas for a conference. The director of our group booked our rooms (3 rooms, 2 to a room) and was told our rooms were "Queen Bed with Sleeper Sofa". When we got to our rooms, none of them had sleeper sofas, only 1 bed. One group of two from my party complained and was given a room with a 2 queens. Another group of two complained about the overwhelming stench of smoke in their room and they were "upgraded" to a 1 bdrm suite, my roommate went down to the desk and asked if there were at least roll-away beds available and she was told no by a clerk with what looked like saucers embedded in his ear lobes. I went down to the desk and asked the other clerk, who appeared to be new, if we could get a roll-away, and he said he would ask his manager. He came back and said they could do that for us "at no additional charge". I asked, "so you will bring us a roll-away?" and he said yes. An hour later, no roll-away had appeared and we had to leave for a meeting. When we arrived back at the hotel at 10:30 p.m., there was still no roll-away, so I used my cell-phone to call the front desk (the phone in the room did not work) and asked when we might get the roll-away. I believe it was the same clerk I previously talked to, but he sounded like he was totally unaware of it, then said, "ma'am we are still working on it...maybe tomorrow". I said we were only staying the one night, and would they at least bring some additional bedding. (2) I understand that this is hotel is set up to accommodate people who stay for several days, and thus will cook in their room/kitchenettes...however, as you walk down the hallway, the odors of the cooking was overwhelming to the point of nauseating. (3) I killed a spider on the bed and my roommate killed a roach in the bathtub. .... on the upside, I did notice that the place was pet-friendly, which was nice.
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- Also Known As:
- Homestead Studio Suites Dallas - Plano Hotel Dallas
- Homestead Suites Dallas
- Homestead Dallas
- Dallas Homestead Suites