Needed a hotel as our house had been flooded, and this was were representatives of our Insurance company thought we would be ok until the house was resolved.
Desk staff were great - they attempted to resolve every issue that was brought to their attention reasonably promptly. Unfortunately, they did not necessarily have decent support.
Every room had at least one light with a broken switch. Wifi is capped at 100K/sec (unless you buy upgrade), although all 3 rooms I stayed in had a good signal. CAT-5 (LAN) ports in all rooms, but not actually wired/live (I would have preferred to plug in my firewall rather than use a public LAN). One room had extensive water damage which amplified sounds from activities rather than dampened them. This caused an 11:30pm eviction to another room (which was not water damaged -- same running around by 3yrd old in new room were not an issue for neighbors).
Police do not respond to calls by Front Desk of crimes in progress. Multiple vehicles were broken into during stay. In one case, miscreants needed +20minutes to breakin to a vehicle (they were trying not to smash windows, and apparently Suburbans are next to impossible to break into otherwise). Front Desk was notified, checked out what was happening and called the police, who never showed up.
When we were moved into the 3rd room, that was exceptionally nasty. Front Desk had been told that the room was ready, so gave us the keys to the room. We went up to find the door open, used sheets on an unmade bed, and used condoms in the bathroom. I didn't bother checking anything else out, just went back down to the front desk. The Front Desk contacted House Keeping and assisted them in cleaning out the room, but still! (And why does HouseKeeping need FD Staff assisting them in their chores anyways?)
This is NOT a site I can recommend or will be going back to. I've also informed the appropriate parties at our insurance company (and AAA).
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- Also Known As:
- Homestead Studio Suites Dallas - Plano Hotel Dallas
- Homestead Suites Dallas
- Homestead Dallas
- Dallas Homestead Suites