The manager, Dwayne Palmer, at this hotel knows customer service and went above and beyond. I am a huge believer in customer service. If I am treated well, I will return. I stay at hotels about 245 days out of the year. Platinum with many chains, I experience hotels on many different levels. This was your typical Fairfield, but definitely better than several that I have stayed in. Being a Marriott property you can always expect a clean room with a comfy bed and pillows. Our room had a refrigerator and microwave(they all might actually). Upon check in, the front desk staff was super friendly and helpful. In fact, all staff i dealt with were delightful and helpful(not those, 'i hate my job-i shouldn't be working in the hospitality industry-types). I was upgraded as a platinum member which is always a plus!
Internet and breakfast were included in room price. I have no complaints in these departments either. They serve a full continental breakfast with hot foods as well(waffles, scrambled eggs, sausage etc). And, i can't forget the Faurgield staple, Jimmy Dean's breakfast sandwiches!! Yum! They also had hard boiled eggs(my fav!)!!!
Coffee & hot tea were available at breakfast as well as the in the lobby in the evenings where they also served free popcorn(which is super yummy)!! I had two little bags one night when we watched a movie! ;) thanks Fairfield.
The location was good as well. I found a nice, safe running trail not far from the hotel by a college. There was also an amazing little coffee shop in walking distance along with a few fast-casual type restaurants(tacos, smoothies, Chinese etc). Not to mention, its super close o the highway and to DFW plus the Galleria shopping complex is a very short drive away too.
Anyway...when I made it to my room I had a Dole salad kit including cherry tomatos with me that I threw in the fridge. I absolutely first checked what the temp gauge was at since in the past I have had hotel refrigerators set to max cold and freeze my salad. No bueno! Only this time there was no gauge. That led me to believe there is no need to worry about freezing my salad.....but I was wrong. I woke up to a frozen salad! ;(. I went down to the front desk and showed the manager. Without hesitation, he immediately suggested running to the store to pick me up a new salad AND tomatoes!! And that's exactly what he did! He drove to the store and purchased a new salad bag and a pint of cherry tomorrow's since the store didn't carry the exact one that I had which included a few tomatoes. If that's not amazing customer service, I don't know what is!!! I would definitely return and recommend!! I was not expecting that at all. I honestly don't know what I was expecting...lol. At the end of the day, problem solved and I got to enjoy my yummy salad! Comfortable, good location, nice staff and a manager committed to customer service. That's my kind of hotel! ;)
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