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“Place needs to be closed down!!!” 1 of 5 stars
Review of American Inn

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American Inn
2310 Hickory St, Colorado City, TX 79512 (Formerly Best Value Inn)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Colorado City
1 review
2 helpful votes 2 helpful votes
“Place needs to be closed down!!!”
1 of 5 stars Reviewed May 16, 2012 via mobile

I am a disabled moving with my husband (still active duty) and children. I have two service dogs due to my medical problems from serving. They wanted to change me extra for my dogs, which is not allowed by law! Once, I told them that they said the room I already paid for was no longer available. I told them I would be contacting a lawyer the next day due to no only taking my money for a room but not allowing me my service dogs. They changed the minds and allowed us to stay. They said they have never hear of service dogs!!! What??? You've owed the hotel for 30 yrs and been in America for at least that long and never heard of service dogs!!! The room was worse thing, no hot water/dirty beds/ect. Would have gone some where else if we hadn't been trying for 4 hrs already and everywhere else was booked full (three different towns and between!). It was late and needed sleep since we still had two to three more days of driving! This place needs to be shut down!!!

  • Stayed May 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Kyle, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 8, 2011

This Motel is not the place to stay...the owners/managers are very rude,unhelpful and very noisey! My husband paid for adults& children to stay in a double bedroom...and just because we had my brother inlaw and his wife over for the evening the managers had a fit & it escalated into the police being called because the wife of the owner got in my face and was yelling at me.....we paid for nights and only stayed we had to count our losses and move to a differnent motel! The blankets are horrible,the motel in all is dirty, no water in the swimming pool, they "stop in" to check how many people are in the room at all hours of the night, will not refund your money& they could careless if your toilet or your bathtub is clogged! Very bad experiece.....They Days Inn across the highway is an awesome place to stay...very nice people there.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 8, 2011

First of all there is no pool like was stated, and second the hotel manager and his evil wife have the worst customer service skills ever, we stayed there for 2 nights and each day when they thought no one was in there the man and his wife would open the door without knocking and barge in like nobodys business, they said they "were just checking", Checking on what , they were not housekeeping and had NO Business entering our PAID for room for ANY REASON!!!!!!!!!!!!!!!!!!!!! It was unacceptable and we wanted a refund for the third PAID night and was not given our money back , so we just went to rent next door, at the DAYS INN, I must say that i have never ever been to a more rude, nasty hotel than this in my whole life!!!!!!!!!! Please do not waste ur time or money on this hotel!!

Room Tip: Stay across the highway at the Days INN, very nice people and clean rooms!!
See more room tips
  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 9, 2011

I went here to get a room for the night. I ask if we could see the room and he said my wife to check out the room and we could finish the paper work. It was room 110, my wife said it had a bad smell to it and no face towels. We went back to the office to get our money back and he said it would put us in another room and his wife would show them to us. And she showed us 2 other room and 1 had a king be and she said it would be more money. So I just ask for my money back and he charged me $5.00 DOLLARS caused my wife washed her hands. So we went to the DAYS INN across the interstate 20 and got a better room with a KING BED and better service for just $10.00 DOLLARS I would recommend the DAYS INN 110% i WOULD NOT LET MY DOG STAY AT AMERICAN INN IN COLORADO CITY, TEXAS

Room Tip: just go to the days inn for $10.00 dollars more
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  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TEXAS
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 17, 2010

I am not saying unkind things about this motel, I am merely speaking my truth. Based on deceiving online reviews I stayed at the American Inn and regret it. The pictures that are posted look better than the actual motel. Yes you could say it had been recently remodeled if painting is your definition of remodel. I pulled the very coarse sheets and pilled up blanket and found a silverfish, wonder what I couldn't actually see. After retiring for the evening I pulled the comforter up and realized that the silverfish was the better part of my bedding as there was a STRONG urine odor. My companion's comforter had a brownish red stain completely covering the top of her bedding, Not too big a problem as you don't need the comforter because the air conditioner took forever to get the room bearable much less "cool." The windows were so filthy that I cleaned ours with alcohol and could only clear enough of an area to get a partial view. The electrical is scary. You have to hold the on button down with hand while you try to blow your hair with your other limb. In the lobby they have a note by the check in cards that you "get" one towel per person per day. That's okay because I ONLY stayed one day and I wouldn't have stayed that long if I had visited the rooms before I checked in. My mistake, don't make an assumption that because a motel has a pool that it will actually be usable. Although they "literally" have a pool, I didn't think I should have to ask if it had water. The ice machine doesn't offer any utensil for scooping your ice. I had to rake off a couple layers to get to fresh ice that everyone else hadn't had their hands in. They do have a SINGLE vending machine, of course, it is OUT OF ORDER. I moved to Western Suites which is brand new. The rooms are lovely, clean, comfortable and the staff is extraordinarily helpful. With the AAA or AARP discount which the American Inn doesn't offer, the room is only $14 a night more. Believe me, it would have been a bargain at $40 a night higher. To sum up this ramble - BUYER BEWARE !!

  • Stayed September 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrews, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 13, 2010

Picked this motel based on a posted review...the review was wrong! Price nowhere close, (it was 70)the bedding was dirty, the "pool" that I specifically asked about was empty, they tried to overcharge us, windows filthy, and when we asked for our money back so we could move to a different motel, they were extremely unbelievably rude, and refused to give us our money back. We had paid cash, so that was our first mistake. When I asked him why he had told us he had a pool, when he didn't, he said....and I'm not kidding here..."technically....literally...we didn't lie. We DO have a pool...it just doesn't work so we had to drain it. But we DO have a pool!" They also said they have wireless internet...and they sort of do...but it's on/off/on/off. Couldn't use our computers much at all. The electrical in the bathroom was probably against code...we couldn't even plug in our hair dryers etc because the plug ins weren't polarized. They had a hair dryer that didn't work...probably because they had to file down the plug to make it fit! I took plugs like these out of my parents house back in the 80's.

  • Stayed September 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
1 review
5 of 5 stars Reviewed November 5, 2009

This is by far the best deal in town. Not a luxury hotel, but the best 2 star hotel I've stayed in, it puts many 3-4 stars to shame. The rates are a great bargain. The hotel is newly remodeled and very clean. The service is good overall. Location is good, very quiet and safe.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about American Inn

Address: 2310 Hickory St, Colorado City, TX 79512 (Formerly Best Value Inn)
Location: United States > Texas > Colorado City
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #2 of 2 Hotels in Colorado City
Price Range (Based on Average Rates): $
Number of rooms: 40
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