I reserved ten rooms for an event after requesting bids. The bid from Four Points Sheraton included transportation to the airport. I called two weeks prior to my event and reminded the sales manager that we would need transportation for 8 people very early in the morning. He told me that my guests would need to be in the lobby at 5:45. On Friday my guests were told that the hotel did not have a shuttle. After providing a copy of the bid, my guests were promised rides to the airport. Saturday morning the front desk assumed the cabs had been ordered the evening before. By the time my guests realized that no cabs were coming they had missed their flights. This cost not only confusion but money since the guest were forced to rebook at a cost of $150 each. Transportation had been a topic of conversation between me and the sales manager on three different occasions. Even though the rooms were modern this ruined the event.
- Official Description (provided by the hotel):
- The Four Points by Sheraton College Station is near Texas A&M University. Onsite, we have a 2,200 sq ft ballroom that can be divided into smaller meeting rooms for more intimate gatherings. ... more less
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- Also Known As:
- College Station Clarion
- Clarion College Station