My husband and I reserved two rooms for our family for one night at Knight's Inn in College Station, TX in Dec. 2011. We were there for our son's ARMY commissioning ceremony on a Friday evening and needed to stay overnight to attend his graduation from A&M the following morning. When we checked in, we were told that their system had some kind of "problem" with charging two rooms to the same person (???) and we were told that there would be a credit given for some sort of overcharge they had made. We did not think too much about it and signed the paperwork for the scheduled price for the two rooms for one night. The next morning, we had to be at the graduation very early (leaving before 7:30 A.M.) to get a seat; the ceremony began at 9:00. We knew that the check-out time was 11:00 but we had no idea how long the service would take nor did we realize that we would not be able to get back to the hotel to make arrangements with them. I assumed that they would work favorably with the families of graduates as this town makes most of its revenue off of the visiting families of the university students. At any rate, we were not able to return to the hotel until about noon, or very shortly afterward. Our oldest son's room had been locked with his belongings in it (ours was still accessible). He went to the front desk to request that the door be unlocked for him to get his bags and the man on duty became very upset and almost abusive. He was not going to let him back into the room and then began to mention our negligence in not observing the check-out time. He threatened to add another day's charges to our bill. My son was almost to the point of calling the police when he desk clerk finally agreed to let him back into his room. We did not know any of this until we checked out and realized that we had indeed been charged with a second night! We protested this but were told that since they had called us and we did not answer, they were within their rights to add this charge. Keep in mind, we were just slightly over one hour late upon returning. We explained the situation to them, and that one of the numbers was our home (obviously we would not answer that one!) and we did not have cell phone service in the stadium where we were (we tried to call them but could not do so). Even with this particular situation, they refused to relinquish their demand that we pay an extra night's charges. We informed them that we would not pay this extra amount. As soon as we got on the road, my husband called our credit card company to protest these charges. It appeared that we had indeed been charged for the first night as we expected, for the second night as they said they would do, but also another charge had been run early in the morning the second day apparently for the amount that we were told would be credited to us the day before (because of their system's error)! Never in my travel experiences have I been treated in such a manner. There is no excuse for this kind of unprofessional behavior and lack of respect for the consumer. I would definitely never stay and any Knight's Inn ever again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.