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“Rude, inconsiderate, and impatient staff.” 1 of 5 stars
Review of Hampton Inn & Suites College Station / US 6-East Bypass

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Hampton Inn & Suites College Station / US 6-East Bypass
2.5 of 5 Hotel   |   925 Earl Rudder Fwy. S., College Station, TX 77840   |  
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Ranked #6 of 30 Hotels in College Station
1 review
“Rude, inconsiderate, and impatient staff.”
1 of 5 stars Reviewed November 24, 2012 via mobile

I was happy with my stay until check out, I had a do not disturb sign on my door and the house keeper still banged on my door at 10am waking up my sick child, the previous day i forgot so the housekeeper should of known i did not want to be Disturbed. Then i recieve a call at 11:58 to make sure i was checking out, that call could of waited till noon at least. Then, when we left the room the housekeepers were sitting at the end of the hall just watching us pointing and laughing, very rude and very unprofessional!!! Food was cold, no one smiled and said hello. I love my customer service and this place surely did not give me that.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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131 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
West Columbia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

My son got married this weekend in Anderson. The wedding party and guests stayed at the Hampton Inn and Suites and I could not have been more pleased! The front desk staff was amazing! I had to change reservations several times, and each time they were very accommodating!! The rooms were very nice and the housekeeping staff was friendly and helpful. The breakfast was great and the coffee even better!

Room Tip: They put the wedding party and guests all the the 3rd floor. Everyone was happy with their rooms an...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 5, 2012

I would actually rate this at 3.5 stars. There was nothing egregiously wrong, just the usual minor annoyances. I stayed on the 2nd floor.

The closet didn't have a bar to hang one's clothes (like my suits) on, and the toilet needed a tune-up (you had to really play with the handle to get the toilet to flush). The first wash rag I started using in the shower had a a couple of icky black pubes really, really stuck in the fibers. The other rags were fine, as were the towels. Not a big deal. The internet was slower than usual for a Hampton Inn.

On the plus side, the shower head is nice and high so a tall guy like me doesn't have to slouch during my shower, and the water pressure and temp are great. The walls and floors seem to be well insulated, as there was no noise to be heard in the adjoining rooms. Room was very clean, including the bed.

I have stayed at the Hilton and the other Hampton Inn in College Station and I would rate this one the best. You get more for your money here than at the Hilton.

For an out-of-the ordinary quick meal, eat at one of the Freebirds World Burrito in town. It's fresher and more delicious than Chipotle, IMO.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 29, 2012

The toilet was broken and was never fixed in a three day stay! I don't think the sheets were ever changed either! The shower also did not drain very well! Not a pleasant stay!

Room Tip: Find a hotel under $119.00 a night with a working toilet.
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 20, 2012

If you are a Hilton Honors member and you are looking for a Hilton property to stay in while visiting College Station, skip the Hilton and make your reservations at this Hampton Inn. It seems counter intuitive. One would think that you'd get a fancier room and better service from a Hilton, but trust me, you will be dissappointed in the Hilton once you leave the common spaces and have to go to your room. The rooms are in tough shape and in desparate need of an update. Many are small and shabby. Not only that but many of double beds. Hello! Is this 1960? Kings or at least Queens are the standard. The common areas will tempt you to believe that this is an outstanding hotel, but don't take the bait. It will be switched when you enter your room.

On the other hand, the rooms at the Hampton are beautiful and recently updated. Yes, breakfast isn't as fancy, but it is free. The people who work at the Hampton are very accomodating and personable. You'll enjoy your stay. If traveling for business, the Hampton is well equiped. A full size desk in the room with plenty of power outlets and of course, high-speed internet. There is a business office that is in good shape as well. The one area where they could use some work is the fitness center. That is very weak. Cardio equipment only and no weights. Even the cardio equipment isn't in great shape, but from what I hear, they have a plan to fix that in the near future. They will also be upgrading the breakfast area. Give it a try next time you are in town. You won't be dissapointed. Test the staff, with a few requests and see what kind of response you recieve. They are good people who care about making your stay the best it can be.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somers, Connecticut
1 review
1 of 5 stars Reviewed May 18, 2012

I made reservations for 2 rooms last August via the phone with Linda for 2012 A&M graduation.Was told upon check in that I had booked 4 rooms,and upon presenting my printed confirmations showing 2 rooms and price that it didnt matter what my paperwork said,their computer said I reserved 4 rooms and so I was charged for all 4.Manager was rude and informed me that no matter what I said or had in writing I was wrong and that his staff does not make errors.This ruined a family members graduation.We will never stay at Hampton Inn again. This hotel is not honest.

Stayed May 2012, traveled with friends
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J D, General Manager at Hampton Inn & Suites College Station / US 6-East Bypass, responded to this review, May 21, 2012
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Please reach out to us directly with your confirmation or HHonors number so that we may resolve this issue. Thank you for your feedback and we look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
116 reviews 116 reviews
42 hotel reviews
Reviews in 59 cities Reviews in 59 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 28, 2012

The Hampton Inn was a good choice for our one night stay in College Station. The hotel was fairly typical for the newer style Hampton Inn. The room was clean, beds were comfortable and the service was good. The breakfast bar area was clean & fairly typical as well.

The hotel is conveniently located to TAMU but far enough away from the campus main traffic area.

The price was reasonable for the area & I would definitely stay at this hotel in the future.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites College Station / US 6-East Bypass

Address: 925 Earl Rudder Fwy. S., College Station, TX 77840
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in College Station
#7 Family Hotel in College Station
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites College Station / US 6-East Bypass 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Located on Highway 6, the Hampton Inn & Suites College Station/US 6-East Bypass provides easy access to Bryan and College Station. Join us for a free hot breakfast every morning and use free high-speed internet access in your comfortable room to stay connected with work and home. At our location on Earl Rudder Freeway South at University Drive, you'll be less than four miles from the campus of Texas A&M University. Cheer for the Aggies at a football game or catch a show at the Wolf Pen Creek Park and Amphitheater. Experience live music on Northgate, tour Messina Hof Winery or get a taste of history at the George Bush Presidential Library and Museum. ... more   less 
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Also Known As:
Hampton Inn & Suites College Station/Us 6-East Bypass Hotel College Station
Hampton Inn And Suites College Station/Us 6-East Bypass
Hampton Inn College Station
College Station Hampton Inn

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