The assistant manager, Sheila, is the rudest person I’ve ever encountered and has no business in customer service.
I’m in the military and had to cancel a trip to College Station because of work obligations. I was unable to get in touch with anyone at the hotel the day before, so I contacted the national office the morning of my planned stay.
Despite the national office calling on my behalf and explaining the situation, Sheila refused to cancel my reservation and insisted I was going to be charged for that night. The customer service representative at the national office was so appalled by Sheila’s attitude, she actually told me to call my credit card company and dispute the charge.
I tried calling the hotel directly to resolve the issue and assure Sheila that I visit College Station regularly and would likely stay there in the future, but she told me she didn’t care if I ever did business with them again. When I asked to speak to a manager, she said it wouldn’t matter if I did because she makes the decisions anyway.
I don’t know how this hotel continues to operate with this kind of customer service. Avoid it at all costs.
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- Also Known As:
- Howard Johnson Express College Station Hotel College Station