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“We love this Country!” 5 of 5 stars
Review of Country Inn & Suites By Carlson, College Station

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Country Inn & Suites By Carlson, College Station
2.5 of 5 Hotel   |   1010 Southwest Pkwy East, College Station, TX 77840   |  
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Ranked #3 of 29 hotels in College Station
San Augustine, Texas
2 reviews
“We love this Country!”
5 of 5 stars Reviewed October 8, 2013

We've been staying here for about 4 years, as we have two Aggies! We hate staying anywhere else, and usually they find a spot for us even if something happens and we have to book at short notice. The customer is the #1 priority here, and if you have any issues, Mr. Patel and Kristen will quickly take care of them. The breakfast is great, the staff calls you by name, and we do feel safe and comfortable here. We always thank the staff for making our stay comfortable but thought I would do it in writing. Stay here, but save me a room!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 people have reviewed this hotel

Traveler rating
    75
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45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Bossier City, Louisiana
1 review
5 of 5 stars Reviewed September 28, 2013

Been staying here for a few months now. Great service and very friendly staff. If you need anything at all...you just ask and they try to accommodate. Great pillows on the beds too!!! The outside pool area is very nice with a waterfall and hot tub. Breakfast provided in the mornings is always good with a wide range of choices and the breakfast staff is very friendly as well. I would recommend a stay here anytime!!!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
87 reviews 87 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 15, 2013

We stayed at the Country Inn & Suited for a gameday trip and there were some fumbles to say the least during our stay.

First, beware putting the address of the hotel in your iPhone maps app, it won't lead you all the way down to the hotel. We had to call and get better directions which was fine. The hotel was not walking distance to campus but we knew that going in so we were ok.

Checking in was a breeze, everyone we encountered working the front desk during our stay was great. Very hospitable and willing to help.

We get to the room and it's just "ok." The layout was fine but the lighting was terrible! Not enough lamps or central lighting. The furniture looked a little old and worn down but I suppose that's to be expected.

This is where I had the HUGE problem: housekeeping is awful, I mean TERRIBLE! The room was a bit dusty, the bathroom was not spotless, the shower curtain needed to be replaced, the carpet needed to be vacuumed better and there were stains on the inside of the comforter. Also, you have 2 tiny trash cans in the room, definitely not enough.

A MAJOR miss was this: we had our do not disturb sign on the door until 10:30am when we left for the game. I took it off the door and left. When we came back EXHAUSTED that night, our room had not been visited by housekeeping!!! I called the front desk and she said housekeeping was of course gone for the day and they did not clean our room because I had the sign on the door. Um, that means housekeeping came to our door before 10:30am and because we had the sign on the door that early, they thought that meant don't clean our room for the rest of the day. The truth is they were just lazy and probably wanted to go home early. It was awful. Then, all the front desk could do was offer us fresh towels and when they brought them up, one had a huge hole.

This situation with housekeeping was NOT ok. We couldn't speak to a manager because they don't work on the weekends but we will definitely be calling this Monday to get part of our room stay refunded. It's not fair I pay full rate for a room and not get a service such as housekeeping.

On another note, the complimentary breakfast was good. Eggs, waffles, pastries, sausage, potatoes, yogurt, cereal, fruit, oatmeal, juices, coffee.... service at breakfast was nice.

Would I stay here again....probably not.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country1010, General Manager at Country Inn & Suites By Carlson, College Station, responded to this review, September 19, 2013
Thank you for your lengthy review, I would like to sincerely apologize for the issues you mentioned. we have addressed your various concerns with our Housekeeping. I would like to assure you we take our guests concerns very seriously and ensure this is never repeated. At Country Inn & Suites we work very hard to offer our guests a great stay, and this time we failed to do so, once again please accept my abject apologies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed September 9, 2013

Nice rooms, reasonably priced, and great staff!! Travel to the area quite frequently for business and have always enjoyed staying. Staff is very friendly and helpful! Great location and very quiet. Would highly recommend to anyone traveling to the Bryan/College Station area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, WV
Top Contributor
113 reviews 113 reviews
101 hotel reviews
Reviews in 94 cities Reviews in 94 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 5, 2013

I picked this hotel when I had to go to College Station for a conference. My wife and I were glad we stayed here. The hotel was very quiet and the shower is very big. We both enjoyed swimming in the outdoor pool. But the hotel had a couple of issues. First, there was a dirty towel hanging on the back of the bathroom door. I guess housekeeping missed it. We simply put in the floor. Second the floor in the bathroom was very dirty. Third, the toilet paper dispenser is very low. Despite these issues, I would recommend staying at this hotel when visiting College Station.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country1010, General Manager at Country Inn & Suites By Carlson, College Station, responded to this review, September 7, 2013
Thank you for your very nice review, we at Country Inn strive to give our guests a great experience. We regret to hear of the issues you encountered with your housekeeping service in your room and want to apologize for any inconvenience this caused during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, tx
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

Clean rooms. Spacious space. Breakfast was good with lots of options. Didn't hear highway noise room. Pretty pool. We had the one room suite with the foldout for our daughter. Plenty of space for the three of us.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 5, 2013

We stayed one night at this hotel while traveling to attend a wedding in the area. This is our second stay at this hotel. I booked the room directly over the hotel's website, making it very simple to check in.
We found the hotel to be very well kept on the exterior of the building and grounds. The lady that checked us in was fun and very accommodating. We found our room on the fourth floor and it was adequate in size containing a king bed, a desk and two chairs. The large walk-in shower was definitely a plus. The bed was extremely comfortable. The only negatives would be a noisy air conditioner and worn carpet. Neither were reportable but noticeable. The property contained a gym and pool which I did not use but they appeared to be nice. Breakfast service was great having many choice and a diligent worker keeping choices available. Overall, this is a nice property and is in a great location. I would definitely recommend to others.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, College Station

Address: 1010 Southwest Pkwy East, College Station, TX 77840
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 29 hotels in College Station
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, College Station 2.5*
Official Description (provided by the hotel):
The brand new Country Inn & Suites of College Station is open for business! Our beautiful property is located on Southwest Pkwy, minutes from Texas A&M University, with easy access to all of Bryan and College Station. We do offer the state rate as well as special group rates. We hope you consider us for your meeting, event, and accommodation needs and look forward to doing business with you!Hotel amenities include:• Business Center featuring a computer, printer access, free Wi-Fi and fax services • Complimentary hot breakfast Mon-Fri 6am-9:30am, Sat-Sun and holidays 7am-10:30am• Coffee, tea and cookies available at the front desk 24 hours (complimentary)• Daily housekeeping service• Fitness Center with treadmill, elliptical machine, stationary bike and multi-weight system• Forgotten items service• Club CarlsonSM hotel rewards program (Earn 15 points per dollar spent)• Group rates available• High-speed, wireless Internet access throughout the hotel and guest rooms (complimentary)• Guest laundry facilities• Local calls (complimentary)• Meeting room (accommodates up to 60 people)• Outdoor pool and spa• Parking on-site (complimentary)• Read It & Return lending library• Weekday USA Today newspaper (complimentary)• All hotel rooms feature a flat screen TV, refrigerator and microwave, as well as a spacious granite-appointed bathroom. ... more   less 
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