I went to Luigi's when it first opened. The food was mediocre, and I didn't go back for a long time. I started dining there again a few months ago and found the food to be somewhat improved. I dined there again on Saturday evening, February 1. There were 3 people in our party, and one of my companions and I both ordered the lamb chops. The description on the menu stated that the lamb chops were "paired with scalloped potatoes and chef's vegetables." When our meals arrived, no scalloped potatoes were in evidence--only vegetables (overcooked).
I asked a server for our potatoes and a woman that I assume was the manager came over and explained that they no longer offered the potatoes with that dish and that the menu was in error. When I asked if there was some way we could get the potatoes (the potatoes were one of the reasons I ordered the lamb chops), they brought us each a small dish of potatoes, but they charged us each $3.
I can afford to pay $3.00, but it gripes me that the menu clearly stated that the dish included the potatoes. If they're cheating every customer that comes in out of $3 per meal, they're making a tidy little profit. I don't know if it's illegal to pull a trick like that, but it's certainly unethical and unprofessional.
Luigi's has lost my business. Too bad, because the service is good.
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