On a recent college tour road trip with three teen-aged young ladies, our family chose to stay at the Residence Inn in College Station mostly because of its location, being just around the corner from Texas A&M. Having never stayed at a Residence Inn, we weren’t sure what to expect but found the property very attractive and well maintained, with a professional, helpful staff.
We only stayed one night, but it was a good stay. Since there were five of us, we booked a two room suite, which was very clean and comfortable. The furnishings made it seem a little crowded, but there was actually plenty of room. In the main room is a seating area and small work station with plugs and an Ethernet cable, though free Wi-Fi was provided. Since it’s an extended-stay facility, there is a kitchenette with a built-in dining table which seats four comfortably. Though we didn't use them, there is a large fridge, microwave, stove/oven and dishwasher, along with plates, glasses, cups, utensils, and pots and pans. Much to my delight, there is also a 12-cup coffee maker.
The two rooms are similar, each with a queen sized bed, back and vanity, though one room was slightly larger. There are plenty of plugs in all rooms to handle the abundance of electronics three teens and two gadget-prone adults travel with. Each room has a large flat-screen television as well. The bedding is clean and comfortable, but this is the one area we ran into an issue. The girls woke up to find ants in their bed. One of the girls suffered a bite near her eye. We did make the desk agent aware of it; though she asked what she could do, she didn't offer any points or other compensation. This, really, is my only complaint. In a situation like this, a guest should not have to ask for a gesture of good will. The ideal situation, of course, would be to not have an ant bite. Nothing really compensates for that.
The property has some great amenities, including a variety of social events with food and drinks for guests. (There was a barbeque the night we arrived!) There is an outdoor basketball court and grill/patio area, an indoor pool/hot tub and workout room that was very clean and well maintained. There is also a laundry facility. The lobby is quite nice, with several places to sit and chat or work. A standard breakfast buffet with eggs, do-it-yourself waffles, and continental selections is served daily. We must have been there when the house was full as there were not enough tables. (Solo guests sitting at tables for four certainly didn’t help!)
Overall, we had a good stay and it was a very good value. We would certainly stay there again, but would look harder for ants upon checking in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Your satisfaction is very important to us as we strive to ensure each guest has a pleasant and memorable experience at our hotel. We regret that you encountered an issue with ants in your room and can assure you that we have taken the proper steps to eliminate the pests. We hope that you will stay with us again and give us another chance to show you the great hotel experience we have to offer! If you would like to further discuss your experience at our hotel, please don't hesitate to call us. We greatly appreciate your feedback so that we can continue to improve and hope that you will consider us again when visiting College Station.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.