My husband and I booked two rooms here-- one for us and one for my elderly grandmother, who is recovering from bypass surgery. We decided to drive up to College Station from Houston in the wake of Hurricane Ike, because of the massive power outages. Being 8 months pregnant, the heat was just unbearable with no a/c.
First of all, it was impossible to be choosy because the ENTIRE city was booked up with evacuees like us. I would never have chosen this hotel, but we took what we could get.
The building itself is totally outdated and in need of some serious repairs. The carpet in the halls was filthy-- they couldn't even vacuum it, apparently. The room we had was small, the bed was horribly uncomfortable, and I wouldn't have touched the recliner with a 10-foot pole. The whole place stunk of mildew and cheap disinfectant and the hall, which had all doors labelled "non-smoking," smelled strongly and distinctly of cigarette smoke. In the bathroom, the ceiling above the shower had been patched (in a very messy way) because it looked as though the tub from upstairs had, at one point, fallen through!
Worst and most infuriating, the hotel advertises on www.aggieland.com (Texas A&M's website) and all hotel booking sites (i.e. www.hotels.com) that they are pet-friendly. When you get there, they have "No Pets" signs posted everywhere. When I asked about this, the kid at reception said the managers had changed their rules about a year ago, and didn't feel that they had to "honor" what was posted on the websites, since the sites weren't theirs. I was furious because I had my two little dogs with me, and, as I mentioned, we were evacuating from a hurricane and all the hotels in the city were full! Worse, I saw a man carrying his little dog out of the hotel and was told he was only allowed to stay there with his pet because, apparently, a hotel employee had told him the hotel was pet friendly when he called to book! Well, what about me (or rather, my mother-in-law, who found the hotel online for me) being told by all the websites that list the hotel that it's pet-friendly??? I had to pay to have my dogs boarded.
Also, when we arrived at 4 p.m., an hour AFTER check-in, we got to the room, and it hadn't been cleaned! Check-out is at 11 a.m.
AND, they advertise a breakfast, but it's nothing but stale-looking cereal and white bread.
Avoid this hotel at all costs. Comprably-priced hotles are MUCH better. And, if you have options and a little extra cash, I booked rooms at the Courtyard by Marriott in College Station for my staff and I during a convention earlier this year, and it was a very pleasant experience. I highly reccomend it (and really, just about anything else) over this place.
The College Station Hilton is also very nice and seriously worth the extra money if you care about cleanliness and customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.