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“very nice” 5 of 5 stars
Review of Hawthorn Suites by Wyndham College Station

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Hawthorn Suites by Wyndham College Station
2.5 of 5 Hotel   |   1010 University Drive East, College Station, TX 77840   |  
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Ranked #15 of 33 Hotels in College Station
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348 reviews from our community

Traveler rating
    120
    108
    64
    39
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Houston, Texas
1 review
1 of 5 stars Reviewed January 29, 2014

At 5:00 PM I confirmed with the Hotel that I would be arriving late. Upon arrival at 9:00 PM I was informed that the hotel was full and they did not have a record of my phone call confirming my arrival time. I was directed to a hotel 8 miles away. My business reservation that was made weeks in advance was not honored.

Room Tip: Choose another hotel.
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this review, February 19, 2014
Thank you for taking the time out of your day to complete our survey regarding the Hawthorn Suites. I would like to personally apologize for your experience and your reservation not being honored. I have addressed this situation with my front desk staff to assure that we do have not this issue in the future. I do hope in the future that you would please give the Hawthorn Suites another chance to prove to you that we provide the best customer service and that our guest are our number one priority. Please feel free to contact me should you want to discuss this further or have any questions. Thank you again for your time.

Amber Delgado
General Manager
979-695-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2014

I was very impressed during my stay. However, I left clothing there on accident and called 2 hours after checkout to request they be mailed to me. A month later, the clothes have still not been sent out and no one at the hotel knows anything, saying it is someone else's problem. I also requested for a manager to call me after calling over 5 time trying to figure out where my clothes were, and of course they never did.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham College Station

Address: 1010 University Drive East, College Station, TX 77840
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in College Station
#11 Business Hotel in College Station
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham College Station 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The perfect hotel for an extended stay or weekend getaway. Enjoy all the amenities of home and experience consistency, quality and comfort when you stay with Hawthorn Suites by Wyndham.Whether traveling for business or pleasure, Hawthorn Suites by Wyndham's full-featured, spacious suites and convenient amenities make this hotel in College Station ideal. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham College Station Hotel College Station
Hawthorn Suites College Station
College Station Hawthorn Suites

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