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“Hotel stay” 4 of 5 stars
Review of Hawthorn Suites by Wyndham College Station

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Hawthorn Suites by Wyndham College Station
2.5 of 5 Hotel   |   1010 University Drive East, College Station, TX 77840   |  
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Ranked #13 of 29 hotels in College Station
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270 people have reviewed this hotel

Traveler rating
    95
    76
    52
    34
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013 via mobile

This hotel was very clean, the people who worked there are very friendly and all had smiles on there faces. And the rooms were extremely wonderful and clean. I will definitely be stay there again. It was all worth it.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
el paso
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 30, 2013

I made a reservation in June of 2012 and in Feb of 2013, the hotel called me to say it would not honor the State rate it had posted on its website. I met all the requirements for the state rate, but the hotel made up new ones. The sales manager there then went as far as to change the details of the reservation, i.e. the cancellation deadline, without even telling me.

The folks at this hotel have no idea of what it means to honor their word. I ended up staying there because it was too late to get a different hotel when Hawthorn decided they did not like the deal they had made with me. The hotel was okay. Great breakfast. But I will not stay there again. Their complete lack of honesty in dealing with me and their failure to live up to a commitment shows them as not worthy of my business.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this review, June 20, 2013
Thank you for taking the time out of your day to complete a survey regarding the Hawthorn Suites. I would like to apologize for the unsatisfactory experience that you received. I will address the issues with my staff to ensure that we do not have this problem again in the future. I hope that in the future you will choose the Hawthorn Suites as your place to stay and give us the opportunity to make it right. Please feel free to contact me if you would like to discuss any further. Thank you and look forward to seeing you again

Amber Delgado
General Manager
979-695-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham College Station

Address: 1010 University Drive East, College Station, TX 77840
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 29 hotels in College Station
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham College Station 2.5*
Official Description (provided by the hotel):
The perfect hotel for an extended stay or weekend getaway. Enjoy all the amenities of home and experience consistency, quality and comfort when you stay with Hawthorn Suites by Wyndham.Whether traveling for business or pleasure, Hawthorn Suites by Wyndham's full-featured, spacious suites and convenient amenities make this hotel in College Station ideal. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham College Station Hotel College Station
Hawthorn Suites College Station
College Station Hawthorn Suites

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