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“Smells like mildew” 3 of 5 stars
Review of TownePlace Suites Lake Jackson/Clute

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TownePlace Suites Lake Jackson/Clute
2.5 of 5 Hotel   |   1003 West Highway 332, Clute, TX 77531   |  
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Free Parking
Ranked #2 of 9 hotels in Clute
Monroe, Louisiana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Smells like mildew”
3 of 5 stars Reviewed 3 weeks ago via mobile

Hallways have strong mildew odor. Unreliable internet. Noisy a/c in room. Wakeup call feature on phone doesn't work and the front desk forgets your wakeup call. Marginal breakfast. Toughest omelets I've ever eaten; needed a knife to cut them. Won't stay here again.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 people have reviewed this hotel

Traveler rating
    11
    7
    1
    0
    0
See reviews for
6
4
Solo
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Top Contributor
98 reviews 98 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 6, 2014

This was a very convenient location to get to anything in Clute, Lake Jackson and Freeport. The staff was wonderful, the amenities enjoyable and the price was right! Whether going to the area's mall, visiting friends, heading to the many beaches, visiting family and friends, this was an excellent choice!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, General Manager at TownePlace Suites Lake Jackson/Clute, responded to this review, April 7, 2014
Hello,

We here at the TownePlace Suites wanted to thank you for your time and business. I'm glad you enjoyed your stay with us and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2014

Hotel was well maintained. Reservation was wrong, but was fixed immediately. No full breakfast like stated, just a continental one with very little opitions. Great beds & very quiet. Would stay again!

Room Tip: Rooms with King-sized beds are more private, but smaller. Rooms with Queen-sized beds are less priva...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

super clean, great rooms and most of all the beds were perfect, i even asked my husband if he would buy me one when we got home. the people there are so sweet and front desk ladys are outstanding and that made our 4 nights stay even better.I loved having 2 flat screens so i could lay in bed and watch my shows while my husband watched the game in the living room, best place ever, we will be back. thank you Towneplace Suites you guys are amazing!!

Room Tip: we stayed in the one bed room suite, perfect for my husband to do his work and i could shut the bed...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review, 2 weeks ago
Hello,

Thank you for taking the time to leave us a review we appreciate all feedback from our guests. We will be taking action to rectify these things. I would like to personally apologize about the issues you encountered during your stay. I agree that this is unacceptable. We would love for you to give us a chance to rectify this experience on us. If you are willing to give us a second chance please contact me at the hotel. Again thank you for your feedback.


Ashley Baker
Operations Manager
TownePlace Suites Lake Jackson/Clute
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2013

This hotel is so friendly and accommodating to the traveler. We have stayed here twice within 3 months, and the staff has been outstanding both visits. The front desk / concierge staff is knowledgeable and trained to serve (which isn't as common as you think it should be!). On this visit, I believe I talked with Victoria, and she was friendly and welcoming. The roomy are very clean. The kitchen and living area help to make you feel comfortable. Plenty of hot water for showers. Beds are very comfortable and inviting. And... save the best for last, the outdoor pool is clean and the water is not too cold! it is great! The outdoor patio area and landscaping is kept very clean and beautiful. There is even a grill for guests' use! And - here's a shout out for Victor, who notices what's needed and helps the guests - even when I am pretty sure it's not in his job description.
Overall, GREAT place to stay!

Room Tip: I like the rooms that face the pool. Some rooms have desks at the window.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 2, 2013

Comfortable, quiet and easy access to highway. I can say anything bad nor can I place them as an outstanding place to stay. It just works... note we did have a COCKROACH in our room not a palmetto bug. I do know the difference.

The telephone did not work... discovered that on the second day.

The wireless is terrible! No ethernet ports in the rooms.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TX
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2013

Our time here was short, but Bea made a great impression on us. We got there a little after midnight after a long drive down from Dallas. We were given our room information quickly and a quick rundown of the hotel and what was available. Once in our room, it was nice and clean. The bed was great, but it helped I was really tired and knew that fishing was coming early. After a few hours of sleep, we were up and had almost no delay in plenty of hot water in the hotel. I quickly remembered how soft the water is down there, but I cant ding the hotel on that. Breakfast was setup downstairs and we had a wide selection to choose from. I would have preferred some meat selections, but fruit, waffles, cereal, yogurt was probably better for me. We were out with shift change and on the water 20 minutes later.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about TownePlace Suites Lake Jackson/Clute

Address: 1003 West Highway 332, Clute, TX 77531
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Clute
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Clute
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Lake Jackson/Clute 2.5*
Official Description (provided by the hotel):
The TownePlace Suites by Marriott Lake Jackson Clute offers accommodations unlike the traditional hotel room with separate bedrooms, living area, work area, and fully equipped kitchens ideal for the extended stay traveler. We also have studio suites that are great for the overnight traveler. Our two bedroom two bath suites are great for bringing the whole family, including the family pet. ... more   less 
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Also Known As:
Mainstay Clute
Clute Mainstay
Mainstay Suites Clute

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