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“Very Good Property” 4 of 5 stars
Review of Holiday Inn Houston East-Channelview

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Holiday Inn Houston East-Channelview
3.0 of 5 Hotel   |   16311 East Freeway, Channelview, TX 77530   |  
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Ranked #1 of 12 hotels in Channelview
Boise, Idaho
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very Good Property”
4 of 5 stars Reviewed January 22, 2014

Stayed at this property for three nights in January while my son was receiving some medical attention. Overall, the hotel is very good, although with some minor problems. The heat exchanger in the guestroom cycled on and off quite rapidly and disturbed our sleep the first night. We then just turned it off, and solved the problem. Guestroom service by housekeeping was very good and timely. The Front Desk attendants were attentive and responsive to our requests. Surprisingly, the restaurant was quite good, with ample portions of well-prepared and tasty food. The Chef knows how to cook a steak! Bar service was very well done. Did not use WiFi, Fitness Center or pool so can't comment. If in that area again, I would not hesitate to stay at this property. Good value for the cost.

Room Tip: Ask to be on non-highway side, as the hotel is very close to Interstate 10 with lots of truck traffi...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, January 24, 2014
PDK2759,

First all the staff would like to thank you for your comment. We strive to make all of our guest happy.

I hope next time you are in our area you will stay at our hotel. We will make sure Chef will cook you a steak.


Thank you,

Mari Vasquez

General Manager
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35 people have reviewed this hotel

Traveler rating
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Couples
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Innsbruck, Austria
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 12, 2014 via mobile

Stayed for 3 night in this hotel. Location is along the highway, my room was facing the highway so you hear the traffic. Room was fine and clean, everything worked well, fast & free Wifi, complimentary tea & coffee in room available. Staff was helpful. Buffet & a la carte breakfast a little lackluster. Ample parking available. Overall clean & tidy hotel, would come again. Sound proofed windows would make a real difference in this location.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, Manager at Holiday Inn Houston East-Channelview, responded to this review, January 24, 2014
Hi M Z,
Thank you for taking the time to review our property. We always welcome feed back and are glad that you enjoyed your stay at the Holiday Inn Houston East. We hope that you'll come back to see us the next time you're in town.

Regards,
Mari Vasquez
Holiday Inn Houston East - General Manager
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Ciudad Mazatlán, Sinaloa, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 15, 2013

I stayed here two nights [in November] for a venue that took place somewhere else.

The Bad:

When I phoned to make reservations the receptionist was so unprofessional I didn't want to give her my credit card number. Her giggling and inarticulate demeanor added to my sense of unease.

Even though there were over 70 authors who stayed at the hotel they elected to close the only on-site restaurant at 10 PM with many having no way to go anywhere else for food.

There was no maid service provided, only towels (this was unintentional; I asked). That's the first time I've ever had that experience in my life and I've traveled a lot.

We ate at the restaurant twice and both times waited over an hour for food. One guest that ate with us had the wrong thing served twice and though they got it right on the third time, they never offered to comp the meal- deplorable.

Room service was over an hour late.

The Good:

They comped the meal for room service tardiness.

The rooms were nice, though the position of the AC was directly over one of the beds, pouring cold air on the sleeper. Ugh.

The front desk guy was nice and seemed to feel genuinely bad about the overall chaos of the place.

Overall, I'd never use this particular hotel again and it left a bad taste for ever using Holiday Inn for future stays as there is clearly a quality control issue. So many issues across a multitude of different services... needs to be resolved.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, November 19, 2013
Tamara B,

I would like to extended our sincere apologies .We have addreesed the issues with all our staff and would like to have you vist our hotel again.

Mari Vasquez
Holiday Inn Houston East -General Manager
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Granbury, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2013

Do yourself a favor and if you live in Houston area, go eat lunch or dinner at Time Out. Chef Jerry in a word, AWESOME! Not only is his food absolutely delicious, he is a great guy and unbelievably accommodating. Not on the menu....Chicken Fried Ribeye with bacon jalapeño gravy, holy crap is this good! If your traveling to Houston, Chef Jerry is enough of a reason to stay here but, the rooms are great and employees are all friendly. Chef has daily specials from chili to seafood. Truly a one of a kind dude and an absolute 5 star food experience and in unlikely location. GO GO GO!

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, November 19, 2013
Thank you ,Thank you and Thank you. We all agree with your comment,please continue to vist our restuarnt.

Mari Vasquez

Holiday Inn Houston east -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

Amazing food. Chief jerry is amazing. Food is outstanding. Can't get enough. Always has a great attitude and is always having a special of the night. I stayed here for a while (because of work) and I never got tired of his food.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, November 19, 2013
Sandman7102,

Thank you for your comment,Chef Jerry;s thanks you as well. When you come back to our area please do not hesitate to stop in our resturant.



Mari Vasquez

Holiday Inn Houston East-General Manager
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Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

I will be back for another Ribeye!!!! The Holliday Inn is lucky to have Chef Jerry the food and service was amazing and I will defiantly return the next time Im in town. I have to agree with the other reviews Chef Jerry's customer service and willingness to please is great to experience.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, November 7, 2013
Thanks for the comments on behalf of Chef Jerry and his staff.We all Love the Ribeye and glad you got to enjoy!

We welcome you back to our hotel when you are in our area,thank you!

Mari Vasquez

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 28, 2013

I stay at the Hotel 1 week out of every month and i have to say that they make it enjoyable to be there. from Machele at the bar to Jerry. The food is so good even the PENUT soup that he made wasnt bad. Thanks everyone for makeing my stay verry good.THANKS TRAVIS

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari V, General Manager at Holiday Inn Houston East-Channelview, responded to this review, November 7, 2013
Travis W,

Thanks for your comments ,nuce to know you enjoy our restuarnt.The soaps are always a hit here,if you ever have a request please reach out to our staff or Chef Jerry and he will make sure it is filled.

Come back and stay with us on your next trip to Channelview.

Mari Vasquez

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Houston East-Channelview

Address: 16311 East Freeway, Channelview, TX 77530
Phone Number:
Location: United States > Texas > Channelview
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 hotels in Channelview
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Houston East-Channelview 3*
Official Description (provided by the hotel):
Welcome to Holiday Inn – East Houston, the newest, most state of the art hotel in the East Houston area. We are a full service hotel designed to cater to your needs. Whether you are travelling for business or pleasure, Holiday Inn – East Houston is the ideal location to be your home or office on the go.We offer brand new state of the art amenities, including the fastest internet speed currently available. We also have the only indoor pool in the East Houston area. In addition, Holiday Inn – East Houston also offers our guests a sauna, individual cabanas, a 24 hour exercise facility and business center.Our Sports Bar and Grill is open daily for breakfast, lunch, and dinner, and offers American cuisine with an emphasis on healthy choices from the grill. We have the premier sports bar in the area where you can catch your favorite game from baseball to college football and everything in between. Holiday Inn – East Houston has 3 conference/banquet rooms totaling 2300 square feet which can accommodate up to 240 people. We also feature a grand pre-function area which adds more space and elegance to any event, whether it is a meeting for 20 or a wedding party for 200. Our hotel is conveniently located in the heart of East Houston. It is just minutes away from several industrial areas such as the Port of Houston, Lyondell-Citgo, Exxon Mobile, and Shell. It is also in close proximity to several popular destinations such as the Galleria, NASA, Reliant Stadium, Downtown Houston, The Toyota Center, Minute Maid Park, and Baytown’s Pirates Bay Water Park.Our Holiday Inn – East Houston is the most premier property in the area, and we welcome you to enjoy our hospitality and amenities as we make your stay with us our number one priority. ... more   less 
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Also Known As:
Holiday Inn Houston East-Channelview Hotel Channelview

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