We stayed at the hotel for 5 weeks while our new house was being finished. The front counter staff is exceptional and went out of their way for us.
A few hours after we checked out we were contacted by the desk staff that we had left a box of shoes. We picked them up 10 minutes after they contacted us. The next morning we discovered that several pairs of shoes were missing from the box. We immediately contacted the hotel staff and they began their search. When we arrived there a short time later 1 pair of shoes were found in the employee lounge and 3 pairs were found on the cleaning crews cart. We left thinking we had recovered all of our shoes and a short time later we received a phone call that 2 more pairs of shoes were found in the employee lounge. In all we would have lost over $400 in shoes if it was not for the hard work of the front desk clerk helping us get them back.
Overall the hotel staff is awesome and bend over backwards for you.