We stayed at the hotel for 5 weeks while our new house was being finished. The front counter staff is exceptional and went out of their way for us.
A few hours after we checked out we were contacted by the desk staff that we had left a box of shoes. We picked them up 10 minutes after they contacted us. The next morning we discovered that several pairs of shoes were missing from the box. We immediately contacted the hotel staff and they began their search. When we arrived there a short time later 1 pair of shoes were found in the employee lounge and 3 pairs were found on the cleaning crews cart. We left thinking we had recovered all of our shoes and a short time later we received a phone call that 2 more pairs of shoes were found in the employee lounge. In all we would have lost over $400 in shoes if it was not for the hard work of the front desk clerk helping us get them back.
Overall the hotel staff is awesome and bend over backwards for you.
- Official Description (provided by the hotel):
- All or our rooms are full suites, which means each room comes with a large size refrigerator, microwave, dishes, dish washer, pot, pans and all dishes and silverware. Each room has DVD player, HDTV, free High speed internet access, plus may more amenities. The first couple months we were open we found out that several of our sensors for the A/Cs had been installed improperly by the contractor. Thanks to the understanding and feedback from our guests we were able to identify the problems rooms and had them corrected. We compensated our guest by moving rooms or adjusting room rates. We have had minimal problems with A/C controls since June 1010. ... more less
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