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Candlewood Suites Austin N-Cedar Park: Traveler Reviews

2.0 of 5
1100 Cottonwood Creek Trail, Cedar Park, TX 78613
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Candlewood Suites Austin N-Cedar Park
Ranked #2 of 6 hotels in Cedar Park
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21 reviews from our community

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Traveler rating
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    4
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Date Rating
Georgetown
1 review
“Great Stay until we discovered”
3 of 5 stars Reviewed December 26, 2012

We stayed at the hotel for 5 weeks while our new house was being finished. The front counter staff is exceptional and went out of their way for us.
A few hours after we checked out we were contacted by the desk staff that we had left a box of shoes. We picked them up 10 minutes after they contacted us. The next morning we discovered that several pairs of shoes were missing from the box. We immediately contacted the hotel staff and they began their search. When we arrived there a short time later 1 pair of shoes were found in the employee lounge and 3 pairs were found on the cleaning crews cart. We left thinking we had recovered all of our shoes and a short time later we received a phone call that 2 more pairs of shoes were found in the employee lounge. In all we would have lost over $400 in shoes if it was not for the hard work of the front desk clerk helping us get them back.
Overall the hotel staff is awesome and bend over backwards for you.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dean P about Candlewood Suites Austin N-Cedar Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review
December 27, 2012
I met with Mr P. regarding the issues that he experienced after checkout and sincerely apologized for the problem. The procedure is that anytime a room is vacated, any items that are left in the room are to be bagged and tagged. In this case the procedure wasnt followed properly which resulted in a unacceptable level of performance. Prior to meeting with the guest I had already held a meeting with each housekeeping staff member and reviewed the proper procedure for handling lost items. Rest asssured that the entire staff is aware of the correct policy. After 3 years of being open this is the first incident of this matter.
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Ft. Worth, TX
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Nice, quiet place to stay.”
5 of 5 stars Reviewed October 14, 2012

This was a nice quiet hotel located just off the main road and behind another hotel and restaurant so there was no traffic noise. It was clean and the kitchen was nice and stocked with dishes, coffee, and popcorn. I was only there for one night but this would be a great place to stay for several nights especially if you wanted to eat in for some of your meals. They do not offer continental breakfast since they have kitchens, and I was not aware of that until after I checked in. The only complaint I have is that the bed sheets were very rough, like they were worn and had the little balls on them. Otherwise the bed was comfortable.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Phyllis C about Candlewood Suites Austin N-Cedar Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellville, Texas, United States
1 review
3 helpful votes 3 helpful votes
“Out of the ordinary”
5 of 5 stars Reviewed October 6, 2012

The Candlewood Suites Austin N - Cedar Park, Texas is an exceptional and totally out of the ordinary hotel. My wife has terminal cancer and has been striving to live until the birth of our grand child. Our grand child was born 01 Oct 2012 and my wife was able to be there and hold her new grandbaby thanks to the kind people at Cedar Park Candlewood suites...especially Mr. Don Simons who actually made the trip possible.

My wife requires a hospital bed plus additional hospice equipment to continue to live. Our home is about a 2 hour drive from the hotel and the trip was a struggle in itself. Mr. Simons allowed us to have a hospital bed set up in our room and the other neccessary equipment delivered. The bed and equipment was in place when we arrived allowing my wife to rest as she should.

Our stay was 4 days and each day Don and his staff made sure that everything was correct for us. My family clearly appreciates the kindness and flexibility offed us allowing my wife to fulfill her wish. We will provide Candlewood Suites Austin N - Cedar Park, Texas a sterling recommendation any time we are asked. We will surly be using the hotel again.

It is my pleasure to provide such a fine recommendation......

Thank you,
Ross

Room Tip: Suites should have air conditioners in each room to be comfortable.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask RossVanWormer about Candlewood Suites Austin N-Cedar Park
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generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review
October 9, 2012
Mr Ross,

It was a honor that your family selected our hotel to stay at while the baby was being born. It was a very warm feeling to see your wifes happiness after she had seen the baby, not to mention the happiness you showed. I am overwhelmed with the kind comments that you stated in regards to your stay and the hotel staff. It was our pleasure and we appreciated the opportunity you provided us to serve you. I hope the baby is doing well and that you and your wife enjoy the grandchild for as long as possible.

Best wishes to you and your wife and daughter. You were awesome guest and the entire team has fond memories of you and your family.

Warmest Regards
Don
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Corpus Christi, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Great family oriented place to stay”
5 of 5 stars Reviewed July 9, 2012

The staff, the facility and the overall experience was awesome for our family. We stayed this past weekend and had 2 rooms for our family. We had a great time and enjoyed our stay so much we stayed another night. Thank you Austin Candlewood for the fun weekend.

Room Tip: Restaurants are close and pool was accessible. Staff went out of their way to make our stay wonderfu...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 3 more reviews by Deva M for Cedar Park
Ask Deva M about Candlewood Suites Austin N-Cedar Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review
October 9, 2012
Thank you for taking the time to write a review regarding your stay at the Candlewood Suites. I was glad to hear that the entire staff (front desk...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cibolo, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Very clean, very practical, very comfortable, I really liked it.”
5 of 5 stars Reviewed June 16, 2012

This was my first stay at the Candlewood Suites. The room was exceptionally clean. It had a small kitchen with a sink, all the utensils, cookware, coffeemaker, full fridge, stove top, etc. I didn't need a continental breakfast since I could cook my own in the room. The beds were awesome...I slept great. I like to jog at the end of the day and there was a perfect sidewalk that meandered around the business complexes to give me about a two mile lap. There are plenty of shopping places and restaurants a hop, skip, and jump from the suite. I was very impressed with this stay!

Room Tip: The suite doesn't have community ice machines. Each room is equipped with a fridge that has an...
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kayaking-Flatwater about Candlewood Suites Austin N-Cedar Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Candlewood Suites Austin N-Cedar Park

Address: 1100 Cottonwood Creek Trail, Cedar Park, TX 78613
Phone Number:
Region: United States > Texas > Cedar Park
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Cedar Park
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
All or our rooms are full suites, which means each room comes with a large size refrigerator, microwave, dishes, dish washer, pot, pans and all dishes and silverware. Each room has DVD player, HDTV, free High speed internet access, plus may more amenities. The first couple months we were open we found out that several of our sensors for the A/Cs had been installed improperly by the contractor. Thanks to the understanding and feedback from our guests we were able to identify the problems rooms and had them corrected. We compensated our guest by moving rooms or adjusting room rates. We have had minimal problems with A/C controls since June 1010. ... more   less 
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