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“Great family resort!” 5 of 5 stars
Review of Hyatt Regency Lost Pines Resort and Spa

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Hyatt Regency Lost Pines Resort and Spa
4.0 of 5 Resort   |   575 Hyatt Lost Pines Road, Cedar Creek, TX 78612   |  
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Ranked #1 of 1 Hotels in Cedar Creek
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great family resort!”
5 of 5 stars Reviewed May 20, 2013 via mobile

Lost Pines is a great family resort! There are many activities for kids of all ages and for families. Your family can enjoy watching the movies outdoors each night after S'mores or floating down the lazy river during the day. There is also a pool for Adults Only, a spectacular golf course and wonderful day spa. You can find great deals online when booking your visit to Lost Pines. My family and I have been coming back every summer for the past three years and plan to continue to do so for many more!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 23, 2013
On behalf of all of us at Hyatt Lost Pines, I'd like to thank you for your kind words and continued stays. We are delighted to know that you enjoy the outdoor movies, s'more beside the fire pits, Wolfdancer Golf Club and Spa Django. We hope to have the opportunity to welcome you back very soon.
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895 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 19, 2013 via mobile

We just returned from this hotel and I'm sad to say I did not enjoy our stay.

Upon arrival our reservation and the price we booked a room for was wrong. I hoped this was the end of problems when we checked in but boy was I wrong.

Our first night in our room... The AC wasn't working properly. We called the front desk and were given two box fans at 1am. I'm HIGHLY allergic to dust and explained to the front desk we could not be in the room for them to "work" on it so they resorted to the box fans. Really? $300 a night room was reduced to a $150 + all the fees/taxes that are added to it.

The next day I complained enough that we were moved to a different room. We left to visit bastrop for a couple of hours. When we returned our toilet was not working. Here we go again.... Really could this much go wrong in a two night stay??? It could and it did. Come to find out housekeeping had been flushing soap bars down in the toilet. A guy had to come and dig it out. :/ $100 off our hotel room was given for this mistake. Again you're paying $300 a night so take it down to $200 now (don't forget to add all the taxes and fees).

Everything is beyond over priced at this place! The rooms weren't that clean and def not what I expected for the price. Every extra activity that you would like to try will cost a small fortune. In the end for a two night stay we walked out of there spending $800! Yes $800 and that's with the $250 discount! Wow!

I plan to call corporate office and complain of our experience on Monday bc the front desk made it known our problems weren't their problems!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 23, 2013
Thank you for your review. We are deeply sorry to know about the difficulties and inconveniences your experienced during your recent stay with us. It our goal and desire to provide a positively memorable experience to every guest that stays with us, and are disappointed to know that we fell short during your stay. A copy of your review will be shared with our leadership team and our other associates for review and evaluation. We would be honored if you would give us an opportunity to welcome you back and rectify your experience by providing you a wonderful time and a relaxing getaway.
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Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2013

Our medical group returned to the Hyatt Lost Pines resort for our annual retreat this past weekend. As usual, we arrived to welcoming staff and everything in order. This year, however, a thunderstorm caused changes to our plans. From what I could tell, the staff handled everything very well. Our meeting room was comfortable and well stocked.

The resort rooms were very quiet and comfortable. The kids had fun riding bikes and enjoying the lazy river and water slide.

Our family is looking forward to our next visit there.

Room Tip: Rooms on the right side of the hotel are probably quieter, but have a longer walk to the activities.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, Public Relations at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 23, 2013
We are delighted that you reviewed your recent stay with us and that your medical group returned to Hyatt Lost Pines for your wedding once again. Although we were unable to hold off the storms - it is good to know that you felt our staff handled the weather appropriately. We hope you'll make plans to return again soon - for business or pleasure {or both}.
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Houston
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 12, 2013

Hyatt Lost Pines is one of my favorite Spa Resorts in Texas. A two hour 15 minute no traffic drive from Houston. You turn off 71, and proceed down this very hilly, winding and heavily forested roadway to the property, stopping for the occasional horse or animal crossing. Then you come upon this well done hotel resort. They greet you at Valet and check in, very friendly and quick unload and registration. We had been here several times before and prefer a room on the south side 1st floor with patio, which is closest to the pool, spa and all the food areas. The rooms are a nice size, well appointed and kept in fine repair. The beds are pillow top, big screen tv"s, big bathrooms, lots of well placed outlets, mini fridge and coffee making. We chose a junior sweet with a connecting room with my family of 6. Did I mention it was Mothers day weekend.
The service in all areas was great.
The food is adequate, very average. .Very disappointed with one meal, but they tried real hard to make it right.
The Spa is awesome, great wet areas, relax room, treatment rooms and my massage was excellent, I am very picky.

This is a very family friendly place, kids buffets, kids menus, smore's every night, activities everyday, movies at night, activity room and camp Hyatt. Did I mention the awesome pools, waterslide and lazy river. They also have other activities such as tennis,fishing kayaking, horseback riding, ziplines, eco tours and Did I mention one of the top golf courses in Texas..

There are also places you can escape if you have no kids on the trip, adult only pool, spa pool, awesome bar with back porch, fire pit and live music.

Room Tip: South side, rooms with a patio, first floor, close to spa,pool, restaurants and easy access to ballr...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 13, 2013
Thank you so much for sharing your thoughts regarding your recent stay. We are so happy to know that you enjoyed your time here - from the moment you descended upon our entry drive, to the moment you departed. We are sorry to know that the food and beverage offerings did not meet your expectations. We will pass along your thoughts to the team for review. Thank you again for staying with us, and for sharing your experience. We hope to have the opportunity to welcome you back soon.
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Austin, Texas
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 11, 2013

We've recently returned from a 2 night getaway to Lost Pines Hyatt and really enjoyed ourselves. The grounds are beautiful, extremely relaxing and felt more like a large B&B than a resort. We went midweek as an anniversary trip for couples and the resort was very quiet then. By the time we were leaving on Friday, the families and kiddos were arriving. If you prefer quiet and serene, I'd say midweek is best. But, you could see how families would love it too as there's no shortage of things for kids to do. The lazy river wasn't quite as lazy with all the families as kids but again, it's just whatever suits your preferences. The restaurants are nice but pretty pricey. Beautiful golf course - great views and lots of wildlife around. We didn't have time to enjoy a lot of the outdoor activities but there are many to choose from: archery, skeet shooting, horseback riding, kayaking/canoeing, hiking, etc.
Overall, a great place to feel like you're getting away but just a quick drive from Austin.
Oh and they're pet friendly!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 23, 2013
Thank you for your review! We are delighted that you found your mid-week couple's retreat to be relaxing and enjoyable. Our team at Wolfdancer Golf Club will be especially delighted to know that you enjoyed "taming the wolf" while taking in scenic views and native wildlife. We hope you'll make plans to come back soon and enjoy our outdoor activities very soon!
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Austin, Texas
Top Contributor
148 reviews 148 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 8, 2013

Where oh where do I even begin?! This hotel is the BEST family vacation spot near Austin and Houston! Families everywhere - kids for your kids to play with - swimming - games and more. Then great food - great wine selections - mixed drinks - and places to sit and watch the day go by. But bring your wallet and credit cards - it is priced nicely too!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 13, 2013
Thank you so much for your kind words. We are thrilled to know that you enjoyed your stay at Hyatt Lost Pines. Your kind words are much appreciated, and will be shared with our team. We hope you'll make plans to come back soon - we'd love to welcome you for another stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

Drove from San Antonio to Bastrop in just 1.5 hours. Arrived at the hotel by 11am, not expecting our room to be ready- but it was :)

The room was clean and had a nice balcony overlooking a grassy area and plenty of trees. The hotel was active with lots of guests, however the room was nice and quite. Traveling were my husband and our 2 kids (14 year olds). The room had two queen size beds, which were comfortable. The bathroom was clean and well stocked with towels. The overall appearance of the room was very pleasant, tranquil and clean.
The grounds of the hotel were well kept, lots of families running around. The hotel has 1 horse and 2 long horns and 1 donkey- which are a nice come see for the kids. In the afternoon they offer a hey ride that takes you around the grounds and to the river. The ride takes only about 15 minutes and provides an opportunity to see lots of wild flowers. In the evening you can make smores by the fire and later watch a movie outdoors- great for little ones. The lazy river is kid friendly and has a small water slide. The is also a waddling pool for the little ones.

The food was my only dislike, we ate at the sit down restaurant and thought the food was lacking in flavor. We sampled the spaghetti- which the kids normally love and did not like at all. I had the Jerked Chicken- which should be spicy, but was dry and bland. It came with a mango and raisin chutney- I asked for extra to help the dry chicken go down. The rice in coconut cream was also bland and dry. Overall, the food was disappointing. We decide to eat out the rest of the weekend and drove out of the resort to a limited number of places within 15 minutes (not a lot of near by choices). My daughter enjoyed the Star Bucks in the hotel on a daily basis.

Overall, we really enjoy being outdoors and walking trails and this resorts offers that. Lots of nature, nice golf course- if you play. The Hotel is adjacent to a state park and you can take a nice, relaxing, long walk by the river and over to the park where you can see a very large and very old Pecan tree- it took 3 of us to wrap our arms around the truck of the tree. There is also the opportunity to go horse back riding, but was on the pricy side about 60 dollars per person.

The price of the hotel is on the higher end and ranges between 250 to 350 and although the natural setting offers a special type of relaxation it does not quite make up for the costliness.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, May 13, 2013
Thank you so much for posting your review. Your feedback is very important to us, and we are appreciate knowing that you enjoyed your time with us. We appreciate your candid comments regarding the food at the resort. We will share your comments with our food and beverage team for review, so they may improve upon these dishes. It is great to know that you enjoyed hay rides, the accommodations and walking along the river. We hope you'll make plans to return for another stay, and appreciate your sentiments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Lost Pines Resort and Spa

Address: 575 Hyatt Lost Pines Road, Cedar Creek, TX 78612
Phone Number:
Location: United States > Texas > Cedar Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cedar Creek
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Lost Pines Resort and Spa 4*
Number of rooms: 492
Official Description (provided by the hotel):
This 492 room resort located 17 miles from Austin offers chapionship golf, exquisite dining, outdoor adventure activities and full spa service. ... more   less 
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Also Known As:
Hyatt Lost Pines Resort
Lost Pines Bastrop
Hyatt Cedar Creek
Lost Pines Resort Bastrop Texas
Lost Pines Hyatt

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