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“Fantastic for familes with kids” 5 of 5 stars
Review of Hyatt Regency Lost Pines Resort and Spa

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Hyatt Regency Lost Pines Resort and Spa
4.0 of 5 Resort   |   575 Hyatt Lost Pines Road, Cedar Creek, TX 78612   |  
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Ranked #1 of 1 Hotels in Cedar Creek
GreenLeadersGold level
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
“Fantastic for familes with kids”
5 of 5 stars Reviewed July 30, 2012

Our first visit to Lost Pines, and we were so impressed. We have 3 boys ages 6, 4 and 2, and they really enjoyed it. It is the first vacation I can think of where I (mom) actually got to relax - there were so many things to do that I didn't have to plan or clean up! First time I have come back from family vacation totally refreshed.

A few tips and recommendations - for toddlers, I would recommend bringing a floaty ring or something their size so they can enjoy the lazy river with you. The tubes they provide were fine for my 4 and 6 yr old but too big for the 2 year old. They do not allow coolers or outside food or drinks in the pool area. We brought our own easy breakfast and lunch supplies since we had a fridge - that helped on costs a bit. The food we ate at the restaurants was surprisingly good. The ate at Firewheel Cafe (buffet) and Old Buck's Place - both were really delicious. There was a 30 min wait at Firewheel at 7pm - the host said common during the summer between 6:30 and 7:30 to have a wait. Just bring bubbles or a ball or something and play on the lawn right outside while you wait. We ate at Old Buck's in our bathing suits then went for an evening swim - very easy and fun! The waterslide and s'mores were a big hit with our kids. The beach is fun but small - bring sandcastle stuff like shovels, buckets, etc and be sure to label yours, since there are a million laying around. We enjoyed nature walks, the playground, went fishing in the pond (didn't catch anything - probably too late in the day). The staff was incredibly attentive and genuinely friendly. They think of everything your family could need in this place. We will definitely be back!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, August 2, 2012
On behalf of Hyatt Regency Lost Pines Resort and Spa, thank you for taking the time to leave a review of our resort. We are happy you and your family enjoyed your recent vacation. It's great to read you and your youngsters enjoyed our water park and numerous activities. We can't wait for your return!
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929 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
DFW
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed July 29, 2012

This property is very nice -- clean and with excellent service at every turn. Despite an array of free activities (which I'll discuss below) I would expect to spend AT LEAST an additional $250 daily for activities and food. Here's why: (1) The best activities (horseback riding; rock climbing; kayaking) are $50-80 per person. This is not a complaint -- these activities are WELL worth the money. (Note: any activities at the nearby McKinney Roughs park is great -- it is not affiliated with the resort, but it collaborates with the resort to offer activities. The people at the state-run McKinney Roughs park are simply awesome.) (2) There are few options for food on property other than full-service restaurants. There is one snack bar/cafe with limited options. The food at the restaurants is very good and worth the money, but don't be surprised by the expense. [I saw a number of people bringing in bags of groceries and cases of beer from their cars and into their rooms. I'm sure they stocked their mini-fridge and ate several meals a day from the room. So that's one option.] The free activities are great: the pool slide is great fun; the lazy river is very long; the sandy beach at the pool entertains kids; the bike rental is neat; the nightly movie is fun [tip: bring your blanket so you can claim your spot early]; the s'mores are very popular; the craft projects were a hit; soccer goals/basketball hoop/tetherball/volleyball saw some action; visiting with the resort "mascots" [real animals] was fun. Lots of outdoor activities, but in an atmosphere that is far more Disney than campground. We will be back.

Room Tip: When we arrived we asked if they had any upgrades available. They offered us a 1st floor room with...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, July 30, 2012
Wow! On behalf of Hyatt Regency Lost Pines Resort and Spa, thank you for taking the time to give a detailed review of our resort. We are happy you and your family enjoyed your recent vacation. It's great to read you took advantage of our water park and numerous activities. Thank you again for giving us such wonderful compliments. We can't wait for your return! (Tip: If you liked this summer's activities, you should come back for our New Year's Eve celebration. You won't be disappointed!)
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texas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 29, 2012

Stayed with our two elementary aged kids for two nights. The pool complex/lazy river was a great hit, kept our two busy for hours. Not so busy that it was crazy on Sunday, and mostly empty on a Monday. Liked that the chairs/lounges in surrounding areas included lots of shaded spots if you wanted. Night time and daily activities were reasonable, but not stellar. Bikes were free, but not sleek, and not a lot of places to ride. The riverfront was scrubby w/ no swimming, but did have trails you could walk to a nearby state park w/ even more. Golf practice area was excellent, did not actually get on the course. Low point was the food. Did not have any meal I would call amazing, and several dishes that were left on the plate rather than finish. In the end, I would recommend it for a TX family looking for a weekend away, but not a destination.

Room Tip: Room looking at butterfly area had nice little balcony.
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, July 30, 2012
On behalf of Hyatt Regency Lost Pines Resort and Spa, thank you for taking the time to review our resort. We are happy you enjoyed your recent overall vacation. It's great to read your boys enjoyed our water park and activities. We're also glad to hear you enjoyed Wolfdancer Golf Course's driving range. It's a great place to practice your swing! Next time, we hope you're able to play a round. We're sorry your experience at our restaurants weren't above and beyond your expectations. We are making adjustments and improving a few items. We hope next time you visit you will notice the changes. Again, thank you for your review.
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Austin, Texas
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 28, 2012

Our stay at Lost Pines was incredible! This is our 3rd trip to Lost Pines the last one we were not happy with the beds but they have all been replaced and they are TERRIFIC! The sheets have been upgraded so they were great. We took our 4 grandchildren and they had a blast. There is so much for them to do that they never got bored just tired! We reserved a mini suite, which we highly recommend, with a connecting room with 2 queen beds. This is a perfect size and space for 6 people. We had a king bed and TV, the girls had the comfortable queen pull out couch bed and their TV and each of the boys had their own queen bed and a TV. So no arguing about what was going to be watch on TV! The suite was huge, master was big, bathroom was huge with a huge shower and big bathtub, the living room had the couch 2 big chairs, coffee table, a big dining table, and a buffet where we could unload all the snacks we brought for the kids. The boy’s room had 2 queen beds and another huge person shower and bathtub. We both had balconies and the view was great.

This is the only way to travel with 4 grandchildren! The staff was wonderful from the bellmen to the front desk and the restaurants. The service at the water area was great we could always find someone close by the take care of what we needed. The water park was great for all ages of children and our kids had a ball. The food in the restaurant was wonderful the kids loved the buffet for breakfast. Our waitress Julie was so helpful and nice to the kids.

A very special Thank You to Cole DiCarlo for his help in our accommodations! He was terrific! We had a wonder stay because of him.

Checkout was easy, bill correct; bellmen again took very good care of us.

So skip the Hyatt Hill Country in SA and move north to Hyatt Loss Pines. You won’t be disappointed

Room Tip: Junior Suite is super
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, July 30, 2012
Thank you! On behalf of Hyatt Regency Lost Pines Resort and Spa, we are happy you enjoyed your recent vacation. I have passed your review onto our entire resort. We truly enjoyed reading it, Cole and Julie especially! Again, we're glad you and your grandchildren enjoyed all of the activities. We hope to see you back again soon!
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Austin, Texas
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 27, 2012

Sigh. We used to be serious Hyatt Lost Pines fans. About three years ago this place was top-notch. We visited at least twice a summer for many years, as it is a short drive from Austin, but feels like a real "escape."
This year it was different. To say they have started to cut corners is an understatement. Where do I start?
Upon arrival, we unloaded our own bags and had to look for our own luggage cart. The valet and bell hops hardly noticed we were there. The welcome cookies and lemonade in the lobby that our 5 year old had remembered and had been talking about for weeks ahead were now replaced with lemonade "upon request" behind the front desk. The little things, like a newspaper at your door every morning, have disappeared (why certain rooms received them and others don't, I have yet to figure out).
I wish those were our only gripes, but it gets worse. Much worse.

Our room was dirty. Gross. Not vacuumed, and someone else's dirty clothes were under the curtains. Cobwebs in the ceiling corners. Holes in the carpet, scuffed up furniture. No more pretty throw pillows or blankets that once made the rooms really special. A mud tunnel from a bug was at the top of one of the drapes (yuck!). The windows were so dirty- inside and out- that we could hardly enjoy the view.
The refrigerator was loud and vibrated everything in the room, all night long. Room service forgot half the order and then had to come back a third time with spoons for cereal and coffee.

On the day we checked in, our rollaway bed and crib didn't show up in our room until 7pm that night, when we returned from the pool and called for the 4th time to ask where they were. Requests to speak with a manager were dodged as the front desk tried to avoid acknowledging our issues- and only by calling the operator and asking to be connected directly to a manager were we able to speak with one.

The Firewheel Cafe used to be another highlight of our vacations here. Sadly, it too shows signs of wear and age and poor management: upholstered chairs that were once modern and hip are now dirty and worn out. Buffet food was ice cold and in strange combinations. The dessert bar was totally picked over just half way through the dinner service and not cleaned or refilled. But, again- it gets worse.
One night the young arrogant manager was either training another manager or had a visitor from corporate with him- and when I was in line at the buffet, suddenly he was there behind me, plate in hand, with no name tag on. No big deal, except for his conversation with this colleague was full of racial slurs and a discussion of a coworker who has an accent so thick he "can't even read his emails because it seems like he even writes with an accent." Yuck! This kind of stuff shouldn't be said in front of customers, or in any work place, even if you have your name tag off.

Then- one night there was Blue Crab Macaroni and Cheese on the buffet. I am allergic to shell fish, but realized that they always stock the "kids buffet" with tons of plain Macaroni and Cheese. So, I served myself a scoop of that instead, and got some for my daughter. Back at the table, she complained that it didn't taste "normal." My husband took a bite, and sure enough, this macaroni had crab in it. When our waiter checked with the kitchen, the chef's reply was that it was indeed the regular kids macaroni, but they mixed it in the same bowl that they mixed the crab one in, so that's probably why it tasted that way. What?! YOU COULD KILL SOMEONE. This is just not acceptable for ANY restaurant kitchen.

The best part of this place is by far the pool. You can't beat the scenery and the pool decks and the lazy river, for kids and adults alike. We would love to just stay there the entire time so that we wouldn't have to deal with the issues inside the actual hotel.

We spoke to management about several of these issues already, and did get one night taken off our bill due to the dirty clothes under the curtains in our room upon arrival.
So, that was nice and appreciated. But what is sad is that this is a fabulous property and it shouldn't be this way. We want to come back again, but feel like we have just had a bad experience a few too many times.
What was once a shining star in the hotel world is now just a mediocre hotel with a really nice resort style pool. Based on reviews here, next time we are going to check out some of the spots in San Antonio or the Four Seasons in Dallas- and we suggest you save yourself some disappointment and do the same.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, August 2, 2012
On behalf of Hyatt Regency Lost Pines Resort and Spa, we would like to give our deepest apologizes for your experience during your stay. Our culture is to go above and beyond our guest's expectation by providing the best service and environment. And we are saddened to read about each of the points you mention. We have contacted you offline to get more information on your visit and how we can move forward from these short-comings to improve and ensure it will not happen again. Thank you again for your review and for bringing this to our attention.
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Houston,TX
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 25, 2012

My wife and I shipped the kiddos off for a week, and decided to take a short mid-week getaway. We stayed for one night, checking in on a Wednesday. Their rates midweek are AWESOME. The stay started out great when I arrived and was given early check in @ 10AM. The front desk was awesome, friendly and smiling. The room was a first floor King which opened on to the grass and walking trail on the end of the building farthest from the pool. The room was average size, nicely appointed, if not slightly dated. Very clean. One thing that impressed me was that almost all of the employees we encountered , even just passing in the hall, engaged us with some sort of greeting and a smile. Talk about making you feel like a VIP. We dropped our stuff and headed out for some fun on Lake Austin. When we returned we decided to head over to the pool and lazy river. Had a few cocktails which were resort priced and so-so. The pool was beautiful, but the water temperature was very hot. Daytime temps were 100+ the week we went, so I am not sure that there is a solution to that. It was like a hot bath. Later that evening some friends joined us for dinner. We had a beers in Shellers which was great. Dinner at the Fire Wheel was ok. I have to say that the Fire Wheel is really showing it's age. The fixtures are dated, which sort of gives you the impression it was unclean. It's a shame, because the food was good and the service was great. We had the buffet at Fire Wheel for breakfast, and my wife and I raved about it. Some folks have an issue with the prices for food, cocktails and resort fees. While I certainly would prefer to pay less, I understand that places like the Lost Pines are RESORTS. It is LUXURIOUS it should be a TREAT. It's not priced as a place you stay on your way to somewhere else; it is a DESTINATION. If you set your mind right before you go( and the resort delivers value for your resort $), you will not be disappointed. Overall, I had a positive experience here and will keep it in mind for future getaways!

Room Tip: I would love to stay in some of the 2nd floor rooms with patios. Not sure how they are priced.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, July 27, 2012
On behalf of Hyatt Regency Lost Pines Resort and Spa, we would like to thank you for your recent review of our resort. We're glad to read you enjoyed our resort! You hit the nail on the head coming during the week. That's one of the best travel tips we give. We're glad you and your family enjoyed all of the activities we have to offer. We hope to see you and your family back again this fall.
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1 review
5 of 5 stars Reviewed July 24, 2012 via mobile

You gotta go at least once. Food and service are incredible and th amenities are perfect. My kids were so upset to leave. I will definitely be back!
I took my girlfriend a month ago and took my 8 and 10 year old recently.
The girlfriend and I have Lost Pines at the top of our list for places to get married.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauraf00, Social Media Marketing Coordinator at Hyatt Regency Lost Pines Resort and Spa, responded to this review, July 27, 2012
On behalf of Hyatt Regency Lost Pines Resort and Spa, we would like to thank you for your recent review of our resort. We're glad to read your kiddos enjoyed their recent stay and that you and your girlfriend found it to be a nice, romantic getaway. And we would love to host your wedding here! Thank you again for your review. We hope to see you and your family back again this fall (and for your future wedding).
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Additional Information about Hyatt Regency Lost Pines Resort and Spa

Address: 575 Hyatt Lost Pines Road, Cedar Creek, TX 78612
Phone Number:
Location: United States > Texas > Cedar Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cedar Creek
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Lost Pines Resort and Spa 4*
Number of rooms: 492
Official Description (provided by the hotel):
This 492 room resort located 17 miles from Austin offers chapionship golf, exquisite dining, outdoor adventure activities and full spa service. ... more   less 
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Also Known As:
Hyatt Lost Pines Resort
Lost Pines Bastrop
Hyatt Cedar Creek
Lost Pines Resort Bastrop Texas
Lost Pines Hyatt

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