Disgusting, people eating and drinking while sitting against my room door !!!! The entire 3rd floor hallway was blocked in all directions with about 50-60 people sitting down in the hallway, they even had a banquet table set up in the middle of the hallway and bowls of food set up on the floor. Most of the room doors were propped open 24/7, I didn't feel safe walking to my room. No sleep possible, no front clerk available to check in, waited 20 minutes with another guest at 6pm. Large spills on the first third stories that were wet for the 2 nights I was there, cockroaches were crawling on the walls of my room. The Best Western next door was $26 dollars cheaper with a higher star rating.
The doors were propped open with people running around on the first floor also, within close range o...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As informative as Tripadvisor is, this venue is not appropriate to air our conversation that we had in explanation. We were naturally disappointed to hear that your stay did not live up to your expectations and we are reviewing all elements of your feedback. We understand the frustration of world series little league baseball taking placing during your stay. Guest Services was readily available to help guest with all concerns during guest stay. Following on guest statement of cockroaches on the wall. There were no signs of any type of insects as described. Guest Services recommending changing rooms due to baseball teams near guest room. Guest agreed to switch rooms and demanded multiple Guest Service Agents through out stay to put money back on guest credit card and asked why guest was charged for her two night stay. Guest stayed two nights and management offered guest discount due to her claims.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.