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“Great Staff, But Holiday Inn Cut Corners on This Property” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Buda

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Holiday Inn Express Hotel & Suites Buda
2.5 of 5 Hotel   |   15295 Interstate Highway 35, Buda, TX 78610   |  
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Ranked #6 of 6 hotels in Buda
Austin, Texas
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
“Great Staff, But Holiday Inn Cut Corners on This Property”
2 of 5 stars Reviewed July 2, 2011

First the good. The day staff is great. Eric and Raj at the front desk were more than courteous and professional in everything from helping us make a reservation over the phone to doing their best to ameliorate some of the problems we experienced at this property. A+ for those guys.

The property is pretty new, so everything looks great.

However, they cut some corners with this particular Holiday Inn. The noise you encounter (especially when it's full on weekends) from the hallway and, at times, adjoining rooms is uncommon for a newer facility. We had to move from a room on the first floor that was too close to the lobby because all the traffic through the lobby and in/out of the pool area kept disturbing our 2-year-old at night. The second floor room we were moved to was better, but still uncommonly noisy for a hotel of this standard.

Whoever ordered the mini-fridges made a big mistake. The fridge in the first room had to be replaced because the coils had frozen and it was no longer cool. They brought us a fridge right out of the box which was fine, but when we moved into the quieter room on the 2nd floor the fridge there also did not work and had to be replaced (with the fridge from the first room).

There were other slight annoyances like breakfast not being ready on time on Sunday morning; it was an hour late I think because someone didn’t show up for work.

Accessibility to the property is and has been an issue, as the underpass you would go under after exiting I-35 to access the hotel has been under construction for some time. You must take detours that add 3-4 minutes when accessing the facility from I-35 south or 5-6 minutes if accessing I-35 south from the hotel.

The beds in both rooms were really, really squeaky and the mattresses were unkind to our backs after several days. Probably won’t bother you if you’re staying there just 2 or 3 nights.

The check-out process took a hair under 12 minutes, which was more than annoying. We checked out at 4:45am to catch an early flight, but the desk worker must have fallen asleep in the back. It took a solid 5 minutes of me shouting to rouse him from his slumber. Then he couldn’t figure out how to check us out. He first asked us to sign the check-in form stating that we understood the hotel’s non-smoking and pet policy, which made no sense. After drawing his attention to the fact that I needed to pay and check out of the hotel, he took another 4-5 minutes figuring it all out. When you have a 6:20am flight to catch, a long check-out is the last thing you need. More training is needed for their graveyard staff (and a bell to ring when they fall asleep)

On our last visit to Buda we stayed at the Hampton Inn on the other side of the freeway. Although it is usually a bit pricier (sometimes you can snag deals), Hampton is probably the nicest hotel in Buda overall. However, the Holiday Inn has fridges and microwaves in every room while Hampton does not.

Room Tip: Get room away from lobby/pool area.
See more room tips
  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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50 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
bryan,tx
1 review
4 of 5 stars Reviewed May 30, 2011

The hotel room was beautiful! i always had fresh towels, fixed bed, and fresh toiletries!!! There was NOT any bugs or anything like that in my room but the pool had lots of bugs, the breakfast was good except there was fruit flies and regular flies. I was told that I had to put a card on file to reserve the room but I paid in cash. When i asked the hotel cashier what they did with my card number they said they delete it from their files. I did not athorize ANY transaction on my card, but they still took out over $200. When i called and asked them about the transaction they said they charge everyone a holding fee, but they will redosite the funds!!!! that would have been good to know before i stayed there!

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toledo, Ohio
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2011

If you can't find a room near downtown Austin this location is a nice option. It is south down I-35 amongst a growing area in and around a Cabela's.

Next to Starbuck's

Heading back into Austin in the morning can be a little busy, stay on the access road.

Clean, friendly staff, quiet location.

Hard to navigate into, cutting in behind the car/truck wash is the easiest.
Nice rooms for the value.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 20, 2010

This hotel was new, clean, and very comfortable. We had a king bedroom with a small separate sitting area. Ceiling fan over the huge, super comfortable bed. Breakfast was OK. Various continental breakfast style items with a hot offering each day.

The one drawback were the front desk staff, they were a little surly.

We'll definitely stay here again, though... it's definitely the nicest hotel in the area.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 19, 2010

Arrived late at night. Hotel didn't have many guests. Bed could have been more firm for my tastes. Breakfast was ok, didn't stay for it though, wanted something besides those egg omelet things they serve. Noticed spots on hard surface flooring leading out of elevator.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 25, 2010

We were very pleased with our stay at this hotel. It far exceeded our expectations for quality, cleanliness and comfort for the price, making it a great value. The rooms featured many amenities you'd expect to find in more expensive properties: wood cabinet and framed mirror in the bathroom, upscale bedding, granite countertops, an extra sink, refrigerator and microwave. We will stay here whenever our travels take us to Central Texas

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Peoria, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 4, 2010

Probably the best Holiday Inn Express we have ever stayed inn. Rooms were great as this is a new property. Beds were comfy and refridge and microwave in our room! Plan to stay here again!

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Buda

Address: 15295 Interstate Highway 35, Buda, TX 78610
Phone Number:
Location: United States > Texas > Buda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 hotels in Buda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Buda 2.5*
Official Description (provided by the hotel):
Celebrate the tranquility and high quality of life of a small town in Buda, home of the new Holiday Inn Express & Suites Buda. Located just south of Austin, State Capital of Texas, & the Live Music Capital of the World ; Buda is both rich with historical heritage and southern charm.Either here on business or pleasure, the Holiday Inn Express & Suites Buda is the perfect place for you. Stroll through historic Main Street, visit Carrington House/Gazebo & Park, Cabela s Outfitters or enjoy the tasting room at Jardine Foods, one of the premier specialty food makers in the State of Texas. Within a short drive experience the Lady Bird Wildflower Center, Town Lake Hike and Bike Trail or go boating on Lake Travis.Buda is where the new frontier for business begins. Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply, and Proto Fab are just a few companies that call Buda home. University of Texas at Austin, Austin Bergstrom Airport and Seton/Hays Hospital is only a short drive away.Whatever your reason for journeying to Buda, we want to make your visit at the Holiday Inn Express & Suites is as enjoyable as it can be to unwind in a contemporary decorated guest room or spacious suite and receive the Express Smart Start Breakfast. Free high-speed wired and wireless Internet access is available throughout the hotel. So take time to explore and enjoy Buda and our Texas Hospitality! ... more   less 
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Holiday Inn Express Hotel And Suites Buda

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