I booked a room here at the last minute for an impromptu business trip for my husband and I on Sunday evening. I was VERY impressed with the customer service from EVERY employee that we encountered before and after we arrived. I called the hotel directly to ask a question and spoke to Nicole who was extremely nice and very helpful. Too often when calling a business these days customers are often treated like they've inconvenienced the person answering the phone, not the case here !!
I had a speciific inquiry about one room vs another and she wasn't sure of the answer but she offered to go look at the rooms for me (fortunately for me they had both types available that night). I appreciated that she was willing to do that but told her that it wasn't necessary. She went on to say that upon arrival they would be willing to show us the other room if need be. We arrived late and Nicole was no longer on shift but a fellow named Justin was instead and it turns out that Nicole had told him of my call so he immediately offered to show me the other room if I desired. I was very impressed with the friendliness and level of customer service offered by both of those employees.
The decor of this Quality Inn far exceeds any other we've stayed in. They have apparently decided to step up their game because the decor and quality of furnishings at this one is definitely way above par the other ones we've stayed at. The lobby and adjoining breakfast area is very attractive with large opaque wall panels with water shimmering down the middle of it.
The room was very modern and the bed was extremely comfortable with another of my favorite features rarely found on a hotel bed; a FITTED sheet !! There was also a desk with a large, leather adjustable office chair. The bathroom decor was also very nice with a granite vanity and tiled floor. The room came with the usual standard features such as a chair with matching ottoman, nice-sized flat-screen TV, microwave, small fridge, coffee maker, blow dryer, etc.. . Hotel also has an outdoor swimming pool that closes at 10:00.
I am extremely picky about the cleanliness of the hotel rooms we stay in and this one was very clean. The room price includes a free breakfast that offers the usual continental offerings such as cereals, pastries, fruits, yogurt, etc...with the addition of a waffle maker, scrambled eggs and bacon strips.
The only thing I would consider a drawback at this hotel is that the check-out time is 11:00 am instead of the usual 12:00. I travel with my husband on business so I often have to stay in our hotel room until he returns from a meeting. Most of the hotels we stay in are usually very good about granting a later check-out time when requested. When I am booking a hotel room, my criteria list (in this order is): location, cleanliness, price and check-out time. I look extensively at reviews before I ever book a hotel room and pay very careful attention to what other reviewers say about cleanliness.
We arrived very late and this was our first trip to Bryan so I didn't notice whether there were any eateries nearby or not. However, since this hotel is right off the highway I would guess that it's probably not too far of a drive down the highway to find a place to eat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your kind words. We appreciate all your comments and compliments. The staff and I here at the Quality Inn & Suites were happy that you chose our hotel as your lodging solution for your business trip. I will be sure to give our staff members a pat on the back for their hard work and dedication to service to the guest. If your travels bring you back to the Bryan/College Station please do choose our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.