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“*** Excellent Staff ***” 5 of 5 stars
Review of Holiday Inn Express Brownwood

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Holiday Inn Express Brownwood
2.5 of 5 Hotel   |   504 West Commerce St., Brownwood, TX 76801   |  
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Ranked #4 of 8 Hotels in Brownwood
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“*** Excellent Staff ***”
5 of 5 stars Reviewed August 10, 2011

The Staff was helpful, friendly, and excellent on providing us with what we needed to accomplish our mission. The rooms are quite comfortable, and were freshened up everyday (quickly). As one of the many members of Taskforce 61 (wildland fire fighters) I would like to thank all the staff for their abilities to perform above and beyond the typical Hotel Staff.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    35
    23
    6
    10
    3
See reviews for
21
15
4
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas, USA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2011

I recently stayed at the Holiday Inn Express in Brownwood for my best friends wedding. I have to say not only did we get a great group rate, the hotel was a pleasure to work with during the entire experience. Our rooms were rather large, maybe a semi suite with a king bed and pull out sofa. We also utilized the meeting space to get ready for the wedding. It was very comfy and met our needs perfectly. Most of all the GM went above and beyond to make our experience great. She was so sweet and even decorated the newlyweds room with beautiful rose pedals etc. I would highly recommend this hotel.

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 of 5 stars Reviewed January 14, 2011

We stayed one night and wouldn't advise anyone to go there. We got no rest as we were on the first floor and had to listen to loud noises upstairs until around 2:00 PM. The girl at the desk was rude, Stephanie, and not attentive to one's needs and stayed on her computer most of the time.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySmartwHIE_BWDTX, Director of Sales at Holiday Inn Express Brownwood, responded to this review, November 23, 2011
As the Director of Sales, I would like to say thank you for your honest review. I am terribly sorry to hear that you had such an unpleasant stay at our hotel. Noise issues, though rare, do occur, and it is very unfortunate that your stay with us was influenced by this. Our staff is always growing and evolving, and we are constantly looking for ways to improve our guests' stay.

We would like to invite you back to our property to thoroughly impress you with our services and our staff. It would be our pleasure to serve you again if you're ever through the area, to prove our dedication to quality and excellence.

Michael Bradford,
Director of Sales
HIE Brownwood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithville, Texas
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 16, 2010

Normal holiday inn, bathroom needs some attention. But I have to say the bed was extremely comfortable or I was really tired and slept all night long. I never do that. So was impressed with that.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2009

Room was very clean, great service. Bed was very comfortable. I would recommend this as the best hotel in Brownwood, I have stayed before and I have always had a very positive experience each time. The breakfast bar had a great selection and was kept clean and stocked. This was a great stay.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2008

I called in about 3 weeks prior to my arrivial. I was advised that they had only one room, a double smoking at a rate of $ 102.00 per night. As a non smoker not wanting to sleep in my car, I accepted. Once I arrived and checked in, I was asked to sign on a couple of forms and show my drivers license and credit card. I had a friend ask for me to check if they had any more rooms available. I asked and they said that they had 1 at $ 103.00 per night. I told him and he later said that he got the room for $ 90.00.
I went to the counter and asked the girl why I was told the diffrent price, and she blew me off. I asked her what the rate for my room was again and she told me it was 103.95 per night, and that was one of the forms that I had signed. I told her what I was quoted and gave her my confirmation number, she said that "the person that I talked to did not know what they were talking about". I told her that it was her that I had spoke to on the phone, her response.... "I do not know what I was talking about". She then blew me off again. I went up to my room, the T.V. remote did not work. I went to the front desk again, she gave me new battries. The remote still did not work. I went back to her, she gave me a book on how to program the remote. I guess it is a self service place? I gave her the book back. I did not pay $ 103.95 to program a remote. The best thing about the stay was it had A/C and the breakfeast was pretty good too. Next time however, I will stay at Days Inn, where I was told it was 55-60 bucks a night.

  • Liked — Breakfeast and A/C
  • Disliked — price change, t.v. remote did not work
  • Stayed August 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
4 of 5 stars Reviewed June 20, 2008

We walked into this hotel with no reservations after leaving the HORRIBLE Days Inn down the street. The desk clerk greeted us warmly, was friendly, and very helpful. The property is relatively new and very nice. The hotel decor was excellent for the price. Our room was large, very clean, smelled very nice, and was cool and comfortable despite the outside temperature of 103 degrees.
I would definitely recommend this hotel for anyone!!

  • Liked — The value for the price.
  • Disliked — Nothing! Welllll......maybe the warmed frozen scrambled eggs?
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Location: United States > Texas > Brownwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Brownwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

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